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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Norway
1 review
2 helpful votes
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Scetchy
March 4, 2020

I recently put in a order where i paid for on time shipping (8-10 days) and did not reiceve my order until after 2 months time, I applied for a refund of the on time shipping but got no reply. I Would advise people ordering from alibaba.com to be very careful of wich suppliers they order from because if things go wrong alibaba will do very little if nothing to help

Date of experience: March 3, 2020
Pakistan
1 review
0 helpful votes
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I think Alibaba is the most trusted sources where we can handle the wholesalers by the help of a strong payment system, We have full command on our purchasing Alibaba always take a side of buyers, I think everybody should try ALIBABA, ALIEXPRESS and now Daraz a new product of Jack Ma

Date of experience: March 2, 2020
Italy
1 review
0 helpful votes
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Condensatori MKP
March 4, 2020

Ottimo prodotto, conforme all'ordine, spedizione un pò in ritardo dovuta al CORONAVIRUS, ripresa del lavoro e immediata spedizione con corriere espresso. Ottima comunicazione, Amy è gentilissima

Date of experience: March 2, 2020
Florida
1 review
0 helpful votes
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I love my product, they came right on time, I will be buying from her again and when I buy from my supplier I fell lucky my items sell fast

Date of experience: March 2, 2020
Georgia
1 review
0 helpful votes
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China is number 1 in products and manufacturing. Alibaba is the best way to tap into this vast market of suppliers and manufacturers. I highly recommend Alibaba and the Great Companies in China and its Great Workforce. I would recommend this to anyone who needs to get supplies or products.

Date of experience: March 2, 2020
Singapore
1 review
0 helpful votes
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When looking for desire products, Alibaba will provide plenty of Suppliers and Prices for comparison. Furthermore, I like the RFQ. It allows Suppliers to look for me and provide more details for me to connect with them. Awesome!

Date of experience: March 2, 2020
Kansas
1 review
0 helpful votes
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YOU GAVE ME FREEDOM
March 2, 2020

Alibaba gave me the opportunity to be an owner, an entrepreneur. Truly amazing website and great customer service.

Date of experience: March 1, 2020
Utah
1 review
0 helpful votes
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I purchased a knock-of of loge technic. The product was grate for the price. Had fun building it. Although the gears could use some tweaking by the injection moulding group. Rougher and louder than Lego technic gears.

Date of experience: February 29, 2020
Peru
1 review
0 helpful votes
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El servicio que proporciona Alibaba es excelente: detallado y confiable. La experiencia es buena desde el momento que haces la consulta de stok del productoa a comprar, luego lo fácil que es pedir y realizar la compra. En lo referido al traslado del producto hasta mi domicilio, la información es muy detallada y genera una gran confianza

Date of experience: February 29, 2020
California
1 review
0 helpful votes
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I ordered my products and the vendor stayed in contact with me through the whole process. I received my order in a timely manner and I'm very happy.

Date of experience: February 28, 2020
Brazil
1 review
0 helpful votes
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That's incredible to think you can buy stuff world wild just as simple and fast as you buy in own town. Alibaba make it.

Date of experience: February 28, 2020
Pakistan
1 review
0 helpful votes
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Acceptable so far
March 1, 2020

No issues found yet with this online ordering... surely will use this path for future business...

Date of experience: February 28, 2020
GB
1 review
0 helpful votes
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Hair purchase
March 1, 2020

Very satisfied with time period of purchase, communication was good and waiting time stated to received goods arrived according.

Date of experience: February 28, 2020
GB
1 review
0 helpful votes
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Great service, the supplier I dealt with was amazing, they answered my calls straight away and shipped the product as quick as if it was in the UK

Date of experience: February 28, 2020
Italy
1 review
0 helpful votes
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MICRO SD
February 28, 2020

HO CONTATTO ALIBABA PER UN PRESUNTO ACQUISTO PRONTO PER LA SPEDIZIONE DOVE IL FORNITORE D ORO, CON COLLABORAVA NELL ACQUISTO MESSO NEL CARRELLO PRONTO PER ESSERE PAGATO, SCUSANDOSI PER LO SBAGLIO DEL COLLEGA CHE AVEVA MESSO DEI PREZZI CON CORRISPONDENTI A QUELLO CHE DOVEVO ACQUISTARE. ALIBABA IL SUPPORTO, A ACCENNATO DI RISOLVERE LA SITUAZIONE MA DOPO QUELLO RACCONTATO DI QUELLO ESPOSTO, MI RISPONDE CHE UN FORNITORE PUO FARE I PREZZI CHE VUOLE. QUESTA E INCOMPETENZA DA PARTE DI ALIBABA NEL GESTIRE UNA SOCIETA IN CUI ESPONE UNA INSERZIONE CON PRONTA SPEDIZIONE E PREZZI VISIBILE CON POSSIBILITA DI PAGAMENTO IMMEDIATO, IN PIÙ DOPO GLI OPERATORI NON SONO IN GRADO DI RISPONDERE E RISOLVERE UN PROBLEMA COSI SEMPLICE

SU ALIBABA SONO NELL A COMPRA VENDITA OGNI 10 GIORNI MA COSI NON ACCETTABILE GESTIRE QUESTO

Date of experience: February 28, 2020
RU
1 review
0 helpful votes
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Good company!
February 28, 2020

Goods received. The quality is high. I will continue cooperation with this company. Support also works fine.

Date of experience: February 28, 2020
India
1 review
0 helpful votes
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Solutions at one place
February 28, 2020

It is easy to buy all your requirements at one location of ALIBABA. But need to improve shipping procedure. Some cases unable to track.

Date of experience: February 27, 2020
GB
1 review
0 helpful votes
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I was septical until I received my box with products in it. I will buy from Alibaba with confidence.

Date of experience: February 27, 2020
New Jersey
2 reviews
0 helpful votes
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Great Deals
February 28, 2020

If im looking for wholesale bulk prices. I dont hesitate to look on Alibaba. They always respond if I have a problem too.

Date of experience: February 27, 2020
NL
1 review
0 helpful votes
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Good service
February 27, 2020

Good service a specially the trade assurance service works great and safe.
Till now we only ordered sample products and they were fine, we hope the actual orders will be fine to.
Communication between suppliers and us as oversea's customers is sometimes difficult and takes long due to the language barrier.
But we managed it.

Date of experience: February 26, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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