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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I recently put in a order where i paid for on time shipping (8-10 days) and did not reiceve my order until after 2 months time, I applied for a refund of the on time shipping but got no reply. I Would advise people ordering from alibaba.com to be very careful of wich suppliers they order from because if things go wrong alibaba will do very little if nothing to help
I think Alibaba is the most trusted sources where we can handle the wholesalers by the help of a strong payment system, We have full command on our purchasing Alibaba always take a side of buyers, I think everybody should try ALIBABA, ALIEXPRESS and now Daraz a new product of Jack Ma
Ottimo prodotto, conforme all'ordine, spedizione un pò in ritardo dovuta al CORONAVIRUS, ripresa del lavoro e immediata spedizione con corriere espresso. Ottima comunicazione, Amy è gentilissima
I love my product, they came right on time, I will be buying from her again and when I buy from my supplier I fell lucky my items sell fast
China is number 1 in products and manufacturing. Alibaba is the best way to tap into this vast market of suppliers and manufacturers. I highly recommend Alibaba and the Great Companies in China and its Great Workforce. I would recommend this to anyone who needs to get supplies or products.
When looking for desire products, Alibaba will provide plenty of Suppliers and Prices for comparison. Furthermore, I like the RFQ. It allows Suppliers to look for me and provide more details for me to connect with them. Awesome!
Alibaba gave me the opportunity to be an owner, an entrepreneur. Truly amazing website and great customer service.
I purchased a knock-of of loge technic. The product was grate for the price. Had fun building it. Although the gears could use some tweaking by the injection moulding group. Rougher and louder than Lego technic gears.
El servicio que proporciona Alibaba es excelente: detallado y confiable. La experiencia es buena desde el momento que haces la consulta de stok del productoa a comprar, luego lo fácil que es pedir y realizar la compra. En lo referido al traslado del producto hasta mi domicilio, la información es muy detallada y genera una gran confianza
I ordered my products and the vendor stayed in contact with me through the whole process. I received my order in a timely manner and I'm very happy.
That's incredible to think you can buy stuff world wild just as simple and fast as you buy in own town. Alibaba make it.
No issues found yet with this online ordering... surely will use this path for future business...
Very satisfied with time period of purchase, communication was good and waiting time stated to received goods arrived according.
Great service, the supplier I dealt with was amazing, they answered my calls straight away and shipped the product as quick as if it was in the UK
HO CONTATTO ALIBABA PER UN PRESUNTO ACQUISTO PRONTO PER LA SPEDIZIONE DOVE IL FORNITORE D ORO, CON COLLABORAVA NELL ACQUISTO MESSO NEL CARRELLO PRONTO PER ESSERE PAGATO, SCUSANDOSI PER LO SBAGLIO DEL COLLEGA CHE AVEVA MESSO DEI PREZZI CON CORRISPONDENTI A QUELLO CHE DOVEVO ACQUISTARE. ALIBABA IL SUPPORTO, A ACCENNATO DI RISOLVERE LA SITUAZIONE MA DOPO QUELLO RACCONTATO DI QUELLO ESPOSTO, MI RISPONDE CHE UN FORNITORE PUO FARE I PREZZI CHE VUOLE. QUESTA E INCOMPETENZA DA PARTE DI ALIBABA NEL GESTIRE UNA SOCIETA IN CUI ESPONE UNA INSERZIONE CON PRONTA SPEDIZIONE E PREZZI VISIBILE CON POSSIBILITA DI PAGAMENTO IMMEDIATO, IN PIÙ DOPO GLI OPERATORI NON SONO IN GRADO DI RISPONDERE E RISOLVERE UN PROBLEMA COSI SEMPLICE
SU ALIBABA SONO NELL A COMPRA VENDITA OGNI 10 GIORNI MA COSI NON ACCETTABILE GESTIRE QUESTO
Goods received. The quality is high. I will continue cooperation with this company. Support also works fine.
It is easy to buy all your requirements at one location of ALIBABA. But need to improve shipping procedure. Some cases unable to track.
I was septical until I received my box with products in it. I will buy from Alibaba with confidence.
If im looking for wholesale bulk prices. I dont hesitate to look on Alibaba. They always respond if I have a problem too.
Good service a specially the trade assurance service works great and safe.
Till now we only ordered sample products and they were fine, we hope the actual orders will be fine to.
Communication between suppliers and us as oversea's customers is sometimes difficult and takes long due to the language barrier.
But we managed it.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

