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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Always available to help. Good quality quilts! Excellent service. Fast delivery. Will definitely do business with you again. Thans so much!
I am very satisfied with the transaction that took place recently and I will certainly recommend Alibabà to make purchases. Thank you
The service of the electronic buying is impressive with friendly customer service, prompt response and product quality is satisfactory
I'm happy that i collaborate with Alibaba! I will collaborate more in the future! For me was the first time and i was full supported. Thank you
Everything came perfect and fast! Will order again soon! I was worried my order may have problems getting to NY because of the virus, but it came without a problem
Product was as advertised and shipping was very fast. Supplier was very good to work with. Will be ordering again
Industrial stylish eye protection welding safety glasses goggles protective medical goggles for hospital manufacturers
Type: SAFETY GOGGLE, Frame Material: Plastic
JStar has been very good at working with me to custom make my products. They will look around and see what is available from various manufactures to get me what I'm looking for.
Very easy to use and good follow-up. I will use Alibaba.com again. No problems. Carrie at Yiwu Zhuofang Jewelry Co., Ltd. was very nice to work with and wanted to make sure I got what I wanted.
I am so glad I worked with Nini she is a major asset to your company! Easy to reach and discuss any issue with. I have received my product and absolutely love them.
This is my 12th. Order and so far no problems, very satisfied! Will surely make more business in the near future.
All aspects of my experience with Alibaba were outstanding. Very easy to navigate the site. And on top of that, you have Team Freightos to back you in you shipment. Very impressive team
This was not the level of service I am used to from Alibaba. You had an order listed from February listed and my order wasn't shipped until March 13th. It arrived on March 18th 2020.
You had my order closed several days before March 18th and neither I nor the company I ordered from could get you to correct this obvious error. You have left me very concerned about your service. You have to facilitate corrections to your records. Thanks. Murray
Very good choice if you chose Alibaba. Excellent service very good on doing follow up with their professional staff
He communication is clear and friendly the exchanges are respectful and suvi.le product is of quality as I wished.the cost
Was an error on my side for not acknowledging receipt of parcel. Great reminder service.
Alibaba.com has made the world a smaller place.
It's helpful for my business. Some time have problem which supplier, paid but not ship then I have submit dispute to Alibaba and can get money back from supplier.
Excellent service. I am satisfied and happy with the results of getting the product. Even the distance is large the shipment was fast and secured. I will be doing more business.
Ludwig Weimann, PhD
I was hesitant to use the website, not sure of the quality of the products and the communication being overseas. I have to say Alibaba made everything smooth and painless. From great selections, a good rating system, communication with sellers and price protection. I have had great experiences with Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

