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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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South Africa
1 review
0 helpful votes
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Excellent service
March 20, 2020

Always available to help. Good quality quilts! Excellent service. Fast delivery. Will definitely do business with you again. Thans so much!

Date of experience: March 19, 2020
Canada
2 reviews
0 helpful votes
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All good!
March 20, 2020

Very satisfied of experience, many orders later I still find this easy and professional. The suppliers I used were all very good

Date of experience: March 19, 2020
Italy
1 review
0 helpful votes
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I am very satisfied with the transaction that took place recently and I will certainly recommend Alibabà to make purchases. Thank you

Date of experience: March 19, 2020
Singapore
1 review
0 helpful votes
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Good
March 20, 2020

The service of the electronic buying is impressive with friendly customer service, prompt response and product quality is satisfactory

Date of experience: March 19, 2020
Albania
1 review
0 helpful votes
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Good work!
March 20, 2020

I'm happy that i collaborate with Alibaba! I will collaborate more in the future! For me was the first time and i was full supported. Thank you

Date of experience: March 19, 2020
New York
1 review
0 helpful votes
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Everything came perfect and fast! Will order again soon! I was worried my order may have problems getting to NY because of the virus, but it came without a problem

Date of experience: March 18, 2020
Canada
1 review
0 helpful votes
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Product was as advertised and shipping was very fast. Supplier was very good to work with. Will be ordering again
Industrial stylish eye protection welding safety glasses goggles protective medical goggles for hospital manufacturers
Type: SAFETY GOGGLE, Frame Material: Plastic

Date of experience: March 18, 2020
Washington
1 review
0 helpful votes
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Great Service!
March 20, 2020

JStar has been very good at working with me to custom make my products. They will look around and see what is available from various manufactures to get me what I'm looking for.

Date of experience: March 18, 2020
Canada
1 review
0 helpful votes
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Easy transaction.
March 20, 2020

Very easy to use and good follow-up. I will use Alibaba.com again. No problems. Carrie at Yiwu Zhuofang Jewelry Co., Ltd. was very nice to work with and wanted to make sure I got what I wanted.

Date of experience: March 18, 2020
Florida
1 review
0 helpful votes
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I am so glad I worked with Nini she is a major asset to your company! Easy to reach and discuss any issue with. I have received my product and absolutely love them.

Date of experience: March 18, 2020
Guatemala
1 review
0 helpful votes
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Easy as pie
March 18, 2020

This is my 12th. Order and so far no problems, very satisfied! Will surely make more business in the near future.

Date of experience: March 18, 2020
Michigan
1 review
0 helpful votes
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Sun-p3
March 18, 2020

Very professional service, on time delivery, helpful and friendly stuff special thanks to Sally she was with me step by step

Date of experience: March 18, 2020
California
1 review
0 helpful votes
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Professional
March 18, 2020

All aspects of my experience with Alibaba were outstanding. Very easy to navigate the site. And on top of that, you have Team Freightos to back you in you shipment. Very impressive team

Date of experience: March 18, 2020
Canada
1 review
1 helpful vote
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This was not the level of service I am used to from Alibaba. You had an order listed from February listed and my order wasn't shipped until March 13th. It arrived on March 18th 2020.
You had my order closed several days before March 18th and neither I nor the company I ordered from could get you to correct this obvious error. You have left me very concerned about your service. You have to facilitate corrections to your records. Thanks. Murray

Date of experience: March 18, 2020
South Africa
1 review
0 helpful votes
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Very good choice if you chose Alibaba. Excellent service very good on doing follow up with their professional staff

Date of experience: March 18, 2020
Pennsylvania
1 review
0 helpful votes
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Costumer support
March 18, 2020

He communication is clear and friendly the exchanges are respectful and suvi.le product is of quality as I wished.the cost

Date of experience: March 18, 2020
India
1 review
0 helpful votes
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Was an error on my side for not acknowledging receipt of parcel. Great reminder service.
Alibaba.com has made the world a smaller place.

Date of experience: March 18, 2020
Thailand
1 review
0 helpful votes
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Good for business.
March 18, 2020

It's helpful for my business. Some time have problem which supplier, paid but not ship then I have submit dispute to Alibaba and can get money back from supplier.

Date of experience: March 17, 2020
California
1 review
0 helpful votes
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Exceptional service.
March 18, 2020

Excellent service. I am satisfied and happy with the results of getting the product. Even the distance is large the shipment was fast and secured. I will be doing more business.
Ludwig Weimann, PhD

Date of experience: March 17, 2020
New Mexico
1 review
0 helpful votes
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Go For It!
March 18, 2020

I was hesitant to use the website, not sure of the quality of the products and the communication being overseas. I have to say Alibaba made everything smooth and painless. From great selections, a good rating system, communication with sellers and price protection. I have had great experiences with Alibaba.

Date of experience: March 17, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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