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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I needed jersey's from small to 5X and the only place I found them was here. I needed a quick turn around and worked with Monica on Alibaba.com and she was terrific! She got them made and shipped in 2 weeks to the USA from China and we were able to get these to our clients on time! It was a breeze! Thank you so much!
Easy to manage. I have been using Alibaba for the past 2 years and never have had issues with any of my orders. The trade assurance is a no brainer
I will be buying more from you guys. I just love them! I will be ordering more from you & Thanks Again!
Secure and fare site, and can select many suplier, the rating and history of suplier is very helpfull
No hay mejor lugar para hacer negocios que alibaba.com sin lugar a dudas se los recomiendo los productos son de muy buena calidad ahora
Alibaba offer many business persons the connection with many suppliers. I had the idea to create a number of items for an apparel line that I wanted to start up. Alibaba gave me many choices that I did not even imagine I can choose from. The small issue I have is the inability to send Adobe Illustrator documents through the dialogue chat. However, the ability to send photo, attachments within the message box is a great helper. This is definitely a great source of putting ideas into reality.
Alibaba.com has made it possible to find and purchase many products that would be difficult to obtain anywhere else. The website is somewhat complicated, but has many features that improve the ease and security of international commerce. Alibaba.com is a tremendously valuable resource for international trade.
Muy colaborador el Sr. Alan a pesar de todos los inconvenientes de la pandemia coronavirus. Ell servicio de UPS excelente.
Was easy to use the website. Good communication with the supplier I have chosen. Delivery made as I have asked.
Paul was a true professional.
His work through the time of the virus was nothing but professional.
An absolute asset to the business.
Highly recommended.
Very easy to access and navigate.
Essential information is accessible.
There is a chance to ask how to improve an idea, or concept of Alibaba website. Two thumbs up
Me llegaron los productos pero con 3 piezas con fallas de fabrica lo demás todo bien muy bueno el producto
Given the current situation in Italy it was very important to receive the requested product. So a special thanks to everyone.
So far my experience with Alibaba has been good. When I needed help, the online chat representatives were very helpful. My first transaction has been smooth and I received the order today. Everything was great.
With this bussiness, i think it so good, good quality and service. But i think need to improve about courier, sample is need fast and on time, you can use Fedex or DHL, i really dont like local courier, because they do not on time.
+++I was nervous as a first time user but everything went great +++
I will be looking forward to the next purchase
Always. Great work. Can always depend on them for good quality manufacturing for different industries. Thank You.
A new world of product and big choice with excellent price and nice quality, suggest to expand in europe and in italy
Very useful source of products. AliBaba covers a huge range of products from diverse industries. It is my primary GoTo site whenever I need items for my business, directly from the producers. I order with confidence, knowing that AliBaba will protect me if things go wrong (which they haven't, to date).
My hope for the future is that AliBaba will expand its network beyond China, to offer products from the Russian Federation, Japan, Korea, Taiwan etc.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members