Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We are very pleased with the fast and satisfactory response to get our order completed. Very helpful and the product was just what we wanted and as described.
This is my 2nd completed order through Alibaba. It is easier to go through now and get what I want. Definitely must use Trade Assurance to coordinate the hurdles. Very worthwhile. Procurement, through shipping and receipt went smooth.
Brilliant place for unique items, if I had only 1 complaint it would be that the website does play up quite a bit, but when it does work it is all good.
No problem recommending Alibaba.com
Thank you for linking me to the best suppliers and creating the best way to purchase and receiving my goods.
My first order was just for the samples and Alibaba was very helpful fro the trade either it was a small order but still counts.
Great service, professional stuff, high quality. I really appreciate that i have had a good experience of purchasing goods from this company. I will be ordering again and again. Thanks a lot for the service you provided.
It's a trend. Global purchase is more and more prevail. Alibaba.com is trustworthy.
The seller Qingdao Steady Machinery Co., Ltd not just help my company on providing machines, but also raw material service at a very reasonable price.
Tina was very helpful and understanding of my needs. The process was easy and we managed to work out the best solution quick and cheap.
I've enjoyed two trouble free experiences dealing with suppliers on Alibaba now and am feeling more confident about transactions. The companies I have worked with are easy to deal with and come up with excellent solutions to any queries I raise. It's a good platform to go to if you want to purchase goods in bulk and feel secure about your transactions and the quality of the product you will receive.
The communication is clear and friendly the exchanges are respectful and suvi.le product is of quality as I wished.the cost very interesting and the payment without surprise. The site is easy to use. It is only necessary to communicate in English so in this case he could have an automatic translation in the language of the buyer to improve access and make it more affordable
I had to pay nearly 48% for customs clearance in India, for the goods sent through FedEx. Which was not expected. I have already paid nearly 52% for Logistics. So the product cost become almost double. We are placing the order without knowing the landed cost of the goods I request Alibaba to clear such argument for the traders.
Have used Alibaba to buy custom manufactured products for our business in Canada, great user experience, will continue to use, they helped us save enormous amounts of money. Thanks Alibaba!
Fabtastic to purchase through Alibaba. I have ordered over 10 products and will continue to purchase.
The quality of the product is very good and was delivery at my door in time, I will continued doing business with you soon I will send you another order.
I provided Alibaba with numerous screenshots of customer returns and negative reviews as a result of an unscrupulous supplier as proof that I deserved a refund. Alibaba rejected my dispute on the grounds that I could not provide video proof. This was not possible, seeing as the products are in an Amazon warehouse in the US. I do not reside in the US and logistics dictate that the product would take longer than that to arrive at my address in order to provide video proof.
One of the best way to find suppliers, but the communication platform will need to be more streamlined to read, and for product that is already viewed in the past.
Excelent way to find and talk with the suppliers! If you want to start a bussines with supplier in China start here in Alibaba
Exceeds my expectations. I have had two great transactions through the site. Communication updates is efficient, and Trade Assurance negates risks.
I was able to find a very reliable and helpful supplier through Alibaba. There may be some less-than-helpful suppliers out there, but through proper research and communication this site can give an endless array of opportunities to find excellent manufacturers to do business with! I don't typically write reviews online, but I think it's worth it given that this is something that has made a big impact on my life and does a great service to the world by getting buyers in touch with suppliers in such an efficient manner.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

