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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
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We are very pleased with the fast and satisfactory response to get our order completed. Very helpful and the product was just what we wanted and as described.

Date of experience: March 17, 2020
Washington
1 review
0 helpful votes
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Alibaba review
March 18, 2020

This is my 2nd completed order through Alibaba. It is easier to go through now and get what I want. Definitely must use Trade Assurance to coordinate the hurdles. Very worthwhile. Procurement, through shipping and receipt went smooth.

Date of experience: March 17, 2020
GB
1 review
0 helpful votes
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Brilliant place for unique items, if I had only 1 complaint it would be that the website does play up quite a bit, but when it does work it is all good.
No problem recommending Alibaba.com

Date of experience: March 17, 2020
GB
1 review
0 helpful votes
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Thank you for linking me to the best suppliers and creating the best way to purchase and receiving my goods.

Date of experience: March 17, 2020
Pakistan
1 review
0 helpful votes
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Best platform
March 18, 2020

My first order was just for the samples and Alibaba was very helpful fro the trade either it was a small order but still counts.

Date of experience: March 17, 2020
RU
1 review
0 helpful votes
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Great service
March 18, 2020

Great service, professional stuff, high quality. I really appreciate that i have had a good experience of purchasing goods from this company. I will be ordering again and again. Thanks a lot for the service you provided.

Date of experience: March 17, 2020
Washington
1 review
0 helpful votes
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It's a trend. Global purchase is more and more prevail. Alibaba.com is trustworthy.
The seller Qingdao Steady Machinery Co., Ltd not just help my company on providing machines, but also raw material service at a very reasonable price.

Date of experience: March 17, 2020
Australia
1 review
0 helpful votes
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Spray tan solution
March 18, 2020

Tina was very helpful and understanding of my needs. The process was easy and we managed to work out the best solution quick and cheap.

Date of experience: March 16, 2020
Australia
1 review
0 helpful votes
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Well done Alibaba
March 18, 2020

I've enjoyed two trouble free experiences dealing with suppliers on Alibaba now and am feeling more confident about transactions. The companies I have worked with are easy to deal with and come up with excellent solutions to any queries I raise. It's a good platform to go to if you want to purchase goods in bulk and feel secure about your transactions and the quality of the product you will receive.

Date of experience: March 16, 2020
France
1 review
0 helpful votes
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Sbscription neotv
March 17, 2020

The communication is clear and friendly the exchanges are respectful and suvi.le product is of quality as I wished.the cost very interesting and the payment without surprise. The site is easy to use. It is only necessary to communicate in English so in this case he could have an automatic translation in the language of the buyer to improve access and make it more affordable

Date of experience: March 16, 2020
India
1 review
0 helpful votes
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Customs clearance
March 17, 2020

I had to pay nearly 48% for customs clearance in India, for the goods sent through FedEx. Which was not expected. I have already paid nearly 52% for Logistics. So the product cost become almost double. We are placing the order without knowing the landed cost of the goods I request Alibaba to clear such argument for the traders.

Date of experience: March 16, 2020
Finland
1 review
0 helpful votes
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Good site
March 17, 2020

Everythinks works really well!
I will definitelu use again in future.
Certain product is much cheaper than in Finland

Date of experience: March 16, 2020
Canada
1 review
0 helpful votes
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Have used Alibaba to buy custom manufactured products for our business in Canada, great user experience, will continue to use, they helped us save enormous amounts of money. Thanks Alibaba!

Date of experience: March 15, 2020
California
1 review
0 helpful votes
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Fabtastic to purchase through Alibaba. I have ordered over 10 products and will continue to purchase.

Date of experience: March 15, 2020
New York
3 reviews
0 helpful votes
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Great job
March 16, 2020

The quality of the product is very good and was delivery at my door in time, I will continued doing business with you soon I will send you another order.

Date of experience: March 15, 2020
Canada
1 review
5 helpful votes
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I provided Alibaba with numerous screenshots of customer returns and negative reviews as a result of an unscrupulous supplier as proof that I deserved a refund. Alibaba rejected my dispute on the grounds that I could not provide video proof. This was not possible, seeing as the products are in an Amazon warehouse in the US. I do not reside in the US and logistics dictate that the product would take longer than that to arrive at my address in order to provide video proof.

Date of experience: March 15, 2020
Australia
1 review
0 helpful votes
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One of the best way to find suppliers, but the communication platform will need to be more streamlined to read, and for product that is already viewed in the past.

Date of experience: March 15, 2020
Spain
1 review
0 helpful votes
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Excelent way to find and talk with the suppliers! If you want to start a bussines with supplier in China start here in Alibaba

Date of experience: March 15, 2020
New Zealand
1 review
0 helpful votes
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Exceeds my expectations. I have had two great transactions through the site. Communication updates is efficient, and Trade Assurance negates risks.

Date of experience: March 14, 2020
Texas
1 review
0 helpful votes
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I was able to find a very reliable and helpful supplier through Alibaba. There may be some less-than-helpful suppliers out there, but through proper research and communication this site can give an endless array of opportunities to find excellent manufacturers to do business with! I don't typically write reviews online, but I think it's worth it given that this is something that has made a big impact on my life and does a great service to the world by getting buyers in touch with suppliers in such an efficient manner.

Date of experience: March 14, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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