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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I used alibaba.com to find a particular kind of barcode reader. Using the simple search tools, I quickly located the OEM and verified that the current product has the spec I required. Now, the only strange issue is that the OEM has wholesale and short-sale pages. This was confusing, because one page enforces minimum order quantities, but the other page did not, for the same product. Once I understood this, the order was very simple to complete. Although previous orders from China OEMs have been delivered to USA in 10-14 days, this shipment took 22 days! Luckily I am very patient and trusted the OEM, China Post, DHL, and the US Postal Service. The shipment arrived and I immediately tested the products, and found them to be in perfect condition.
A lot of the items, on the website price are not what the selling is using. It almost a bait and switch pricing. The sell are aware of the pricing.
Lonnie Walker
I have worked with Yiwu Qianyu Import And Export and their representative Bonnie a few times and they have provided me with excellent and high-quality products and customer service. My shipments have always made it to my store in a short amount of time and the prices were very reasonable. There are many vendors to choose from but I am very satisfied with my supplier-Yiwu Qianyu Import And Export C.
The site allowed me to monitor and track the progress of my order. The order arrived faster than anticipated. The site provides plenty of information to help with vender selection that is based on past performance and customer satisfaction rating. The site also provides how long the vender provides their services on the website which also helps with selection of who to work with.
100% reliable
100% satisfied
I'm going to use the service again. I recommended. It was fast. And the final product it' wonderful thanks
Very good; the product is exatly what I wanted; tim ewas less than I expected!
Only one dislike: I didn't know anything about the customs fees in my country :( but I payed :)
I'm very glad to can buy in ALIBABA, offer a very safety buying market place. So I recommend it to the buyers to buy here. I have received very fast, good, support and kindly attention.
Fast delivery, great communication. Pricing is always fair, but if needed you I have receive multiple offers to choose from.
Great company to deal with and great sale and customer service provided by my sales rep Miffy Shen thank you
I was able to order and communicate with a matching supplier. The supplier was able to work through the difficulty with a language barrier. The supplier also was able to help me complete my order. Alibaba was able to bridge the gap between wholesaler and buyer! Thank You.
It seems to be good in general.
Although it took a little longer than expected, it seems that they tried to keep my promise.
A profession system where you get the business done with little efforts. My supplier was very cooperative responded in time and the guidance given by him was very useful. Very profession keep-it-up. Will continue to use this platform.
The quality of the material is very good. What you see is exactly what you get. And I have a very good relationship with the supplier, she is very friendly
I had the pleasure of dealing with John and the team to deliver my most recent custom envelopes. Everything from design to order and delivery was seamless.
We'll definitely order again when the need arises.
I like that I can specify to have them made to our custom specifications and that the quality is very good for the price. Also, they ship quickly and I can purchase in small quantities.
Products are always will made and well packed for shipment. I'm always happy with the quality of goods that I order. They are excellent about being on time also. Good Honest Company.
One of the most advance international shopping platforms. You get a chance to interact with the manufacturers. It's a trustworthy website.
Beware of suppliers trying to circumvent Alibaba by emailing direct to your email address with cheaper offers, your money is not safe, believe me, I know. Don't be afraid to negotiate, insist on a sample (paying for it) otherwise you may not get what you ordered, they might try to substitute with inferior product. If they start getting pushy, just say "no thanks" and walk away.
Thanks for the product, it is exactly as described and requested, I didn't expect the shipment to arrive that early and thought it will take more time.
The packing is great and the product quality is higher than expected.
Special thanks to Ms. Ivy in sales department, she was very professional, attentive and understood what I needed right away.
I will most certainly make more orders from this supplier.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

