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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Peru
1 review
0 helpful votes
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TODO BIEN
April 1, 2020

Llego bien el producto, bien empaquetado, tardo lo suficiente y comprensible por el momento que vivimos
Me atendieron muy bien, gracias

Date of experience: March 31, 2020
Illinois
1 review
0 helpful votes
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I used alibaba.com to find a particular kind of barcode reader. Using the simple search tools, I quickly located the OEM and verified that the current product has the spec I required. Now, the only strange issue is that the OEM has wholesale and short-sale pages. This was confusing, because one page enforces minimum order quantities, but the other page did not, for the same product. Once I understood this, the order was very simple to complete. Although previous orders from China OEMs have been delivered to USA in 10-14 days, this shipment took 22 days! Luckily I am very patient and trusted the OEM, China Post, DHL, and the US Postal Service. The shipment arrived and I immediately tested the products, and found them to be in perfect condition.

Date of experience: March 31, 2020
District of Columbia
1 review
0 helpful votes
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Lonnie Walker
April 1, 2020

A lot of the items, on the website price are not what the selling is using. It almost a bait and switch pricing. The sell are aware of the pricing.

Lonnie Walker

Date of experience: March 31, 2020
Georgia
1 review
0 helpful votes
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I have worked with Yiwu Qianyu Import And Export and their representative Bonnie a few times and they have provided me with excellent and high-quality products and customer service. My shipments have always made it to my store in a short amount of time and the prices were very reasonable. There are many vendors to choose from but I am very satisfied with my supplier-Yiwu Qianyu Import And Export C.

Date of experience: March 31, 2020
Missouri
1 review
0 helpful votes
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Easy to use website
April 1, 2020

The site allowed me to monitor and track the progress of my order. The order arrived faster than anticipated. The site provides plenty of information to help with vender selection that is based on past performance and customer satisfaction rating. The site also provides how long the vender provides their services on the website which also helps with selection of who to work with.

Date of experience: March 31, 2020
New York
1 review
0 helpful votes
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Profesional
April 1, 2020

100% reliable
100% satisfied
I'm going to use the service again. I recommended. It was fast. And the final product it' wonderful thanks

Date of experience: March 31, 2020
Italy
1 review
0 helpful votes
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Review
April 1, 2020

Very good; the product is exatly what I wanted; tim ewas less than I expected!
Only one dislike: I didn't know anything about the customs fees in my country :( but I payed :)

Date of experience: March 31, 2020
GB
1 review
0 helpful votes
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Safety buy
April 1, 2020

I'm very glad to can buy in ALIBABA, offer a very safety buying market place. So I recommend it to the buyers to buy here. I have received very fast, good, support and kindly attention.

Date of experience: March 30, 2020
Maryland
1 review
0 helpful votes
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Great supplers
April 1, 2020

Fast delivery, great communication. Pricing is always fair, but if needed you I have receive multiple offers to choose from.

Date of experience: March 30, 2020
Florida
1 review
0 helpful votes
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UV LIGHT GLUE
April 1, 2020

Great company to deal with and great sale and customer service provided by my sales rep Miffy Shen thank you

Date of experience: March 30, 2020
Colorado
1 review
0 helpful votes
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Excellent process
April 1, 2020

I was able to order and communicate with a matching supplier. The supplier was able to work through the difficulty with a language barrier. The supplier also was able to help me complete my order. Alibaba was able to bridge the gap between wholesaler and buyer! Thank You.

Date of experience: March 30, 2020
KR
1 review
0 helpful votes
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It seems to be good in general.
Although it took a little longer than expected, it seems that they tried to keep my promise.

Date of experience: March 30, 2020
Oman
1 review
0 helpful votes
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A profession system where you get the business done with little efforts. My supplier was very cooperative responded in time and the guidance given by him was very useful. Very profession keep-it-up. Will continue to use this platform.

Date of experience: March 29, 2020
Malawi
1 review
0 helpful votes
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The quality of the material is very good. What you see is exactly what you get. And I have a very good relationship with the supplier, she is very friendly

Date of experience: March 29, 2020
Australia
1 review
0 helpful votes
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I had the pleasure of dealing with John and the team to deliver my most recent custom envelopes. Everything from design to order and delivery was seamless.

We'll definitely order again when the need arises.

Date of experience: March 29, 2020
California
1 review
0 helpful votes
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I like that I can specify to have them made to our custom specifications and that the quality is very good for the price. Also, they ship quickly and I can purchase in small quantities.

Date of experience: March 29, 2020
New York
1 review
0 helpful votes
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Good customer service
March 30, 2020

Products are always will made and well packed for shipment. I'm always happy with the quality of goods that I order. They are excellent about being on time also. Good Honest Company.

Date of experience: March 29, 2020
Singapore
1 review
0 helpful votes
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One of the most advance international shopping platforms. You get a chance to interact with the manufacturers. It's a trustworthy website.

Date of experience: March 29, 2020
GB
1 review
8 helpful votes
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Beware of suppliers trying to circumvent Alibaba by emailing direct to your email address with cheaper offers, your money is not safe, believe me, I know. Don't be afraid to negotiate, insist on a sample (paying for it) otherwise you may not get what you ordered, they might try to substitute with inferior product. If they start getting pushy, just say "no thanks" and walk away.

Date of experience: March 28, 2020
Egypt
1 review
3 helpful votes
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Thanks for the product, it is exactly as described and requested, I didn't expect the shipment to arrive that early and thought it will take more time.

The packing is great and the product quality is higher than expected.

Special thanks to Ms. Ivy in sales department, she was very professional, attentive and understood what I needed right away.

I will most certainly make more orders from this supplier.

Date of experience: March 28, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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