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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Colombia
1 review
0 helpful votes
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Compra satisfactoria
March 30, 2020

El sistema de compra por Alibaba es excelente, la logística muy buena, los traductores excelentes. Todo el proceso de compra se hizo sin contratiempos. Sería ideal para mi y creo que para muchos compradores que faciliten el sistema de envío por barco, esto avarata los costos y seguro incrementaría las ventas

Date of experience: March 28, 2020
RU
1 review
0 helpful votes
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About shops
March 28, 2020

I bought headphones on your site and chose the "product safety" sign in the sorting, but when I listened to something in these headphones, I had an unpleasant feeling (i. E. I wanted to take off the headphones and not listen to anything else in them), suggesting that the materials are unsafe. In other words, your quality mark means little.

Date of experience: March 28, 2020
Washington
1 review
0 helpful votes
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I am very pleased with these products and the quality is excellent. And the seller is just wonderful, polite and helpful. It's just nice to work with good people. I recommend. Thank you

Date of experience: March 27, 2020
Colorado
1 review
0 helpful votes
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Hello Sir/Mam,
I am totally happy with the quality of the product and of the service that I have received. Thank you so much.

IME

Date of experience: March 27, 2020
GB
1 review
0 helpful votes
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I was pleased to receive the two switching items that I ordered. They were delivered in excellent condition in quick time and are as described in the product page. Very pleased so far and would not hesitate to recommend.

Date of experience: March 27, 2020
Illinois
1 review
0 helpful votes
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A GOOD BUYER
March 28, 2020

THE PRODUCT WAS VERY GOOD, SHIPPING WAS LATE, OVERALL I'M HAPPY. I WAS IN CONSTANT COMMUNICATION WITH THERE STAFF, THEY WERE VERY HELPFUL.

Date of experience: March 27, 2020
California
1 review
0 helpful votes
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Good follow-up
March 28, 2020

This is first time I order a merchandise from Alibaba.com. I'm worry that I never see the products nor the money. I know this company had ware house in the USA I'm happy received my merchandise on time. I have two more orders but these are from main land China. I hope these order soon ship to me.

Date of experience: March 27, 2020
Wisconsin
1 review
0 helpful votes
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Excellent Service
March 28, 2020

Jenny Fu is a professional. She helped with everything. She answered all my questions and comments completely, and in a very timely manner. It great working with her.

Date of experience: March 27, 2020
France
1 review
0 helpful votes
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Very different from what other online sites (amazon, ebay, rakuten,.) offer. The way of making the tranasction is established in a participative way between the seller and the buyer which in a way does not dehumanize, as is customary, the online purchase.

Date of experience: March 27, 2020
Czechia
1 review
0 helpful votes
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K3118-2.1 Professional Audio Chip TPA3118 HiFi Digital Class D Subwoofer Amplifier 2.1 is an excellent device that pleasantly surprised me, sound balanced and clean, desing is excellent and pleasing, the amplifier is really good and good, it is necessary to listen to his recitation, the amplifier has everything I wanted. I have to thank for professional communication Mrs. Yumi Choi, who took me through the entire purchase and provided all information, thank you and look forward to further cooperation. Zdeněk -Česká republika

Date of experience: March 27, 2020
Maryland
1 review
0 helpful votes
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Bamboo Soap boxes
March 29, 2020

I got a quick response. Great service. My order was small and they accommodated my request.
I received my order quicker than I expected. Highly recommend!

Date of experience: March 27, 2020
Singapore
1 review
0 helpful votes
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The delivery was fast, the goods was not damaged. All comes in perfect condition.
Just be inform to check the led lights.

Date of experience: March 27, 2020
GB
1 review
0 helpful votes
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I am very satisfied with both the service and the product. The seller went above and beyond to get my order, which I was desperate for, out to me quickly. Very impressive!

The site is difficult to navigate, but I'm sure that I will find my way around better, when I use them again.

Date of experience: March 27, 2020
Hong Kong
1 review
0 helpful votes
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They are great, the product is good, it is really good
If my product sells well, then I will continue to place orders at this factory.

Date of experience: March 27, 2020
Yissed G.
New York
1 review
0 helpful votes
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Amazing vendor
March 28, 2020

So professional, fast delivery and great product. Responded on time to any questions or concerns i had

Date of experience: March 26, 2020
Florida
2 reviews
0 helpful votes
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Excellent business
March 28, 2020

Product was exactly what I was looking for and designed to my exact specifications. Easy transaction and communication with supplier.

Date of experience: March 26, 2020
Delaware
1 review
1 helpful vote
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I've ordered several items on alibaba.com, and for the life of me I don't know why more people don't use them. Great service, helpful, easily track your order, etc. Highly recommended. Period.

Date of experience: March 26, 2020
Australia
1 review
0 helpful votes
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No complaints at all
March 28, 2020

I have only bought the Sidewinder X1 3D printer from them, but fast, no non-sense and excellent price.

Date of experience: March 26, 2020
Romania
1 review
0 helpful votes
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Best service...
March 28, 2020

The assurance for good intention and healthy business. It is a safe and relaxing way of doing business

Date of experience: March 26, 2020
Greece
1 review
0 helpful votes
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Awesome corporation
April 1, 2021

I am very happy with the cooperation we had.
I wanna to thank Mrs. Wang who helped me with everything.
The products are really awesome!

Date of experience: March 26, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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