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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Indiana
1 review
0 helpful votes
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Great deal
April 19, 2020

They made it very easy to order what I needed and kept me informed all the way through the process will definately do it all again.
Thanks

Date of experience: April 17, 2020
Belgium
1 review
0 helpful votes
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Great service
April 19, 2020

I was searching for a specific motor. I've put the specifications online via this service. Within days I received multiple offers. All of them could provide a tailored product. I selected one offer and received motors with the correct specifications in time.

Date of experience: April 17, 2020
Nigeria
1 review
0 helpful votes
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Good Service
April 19, 2020

The transaction was clear and easy to understand. The shipment process was fantastic as communication was on-time.

Date of experience: April 17, 2020
South Africa
1 review
0 helpful votes
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Awesome service
April 17, 2020

The process of purchasing was made so easy. I was updated on the progress of my order, and even in these trying times i received my goods. Well impressed will be purchasing again.

Date of experience: April 17, 2020
France
1 review
0 helpful votes
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Site Rassurant
April 17, 2020

Dans toutes les étapes de mes commandes j ai toujours reçu une réponse à mes questions
Site bien securisé

Date of experience: April 17, 2020
GB
1 review
0 helpful votes
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User Experience
April 17, 2020

Great site for product sourcing and Alibaba is doing so much to make the site better. However, I believe more should be done to protect the buyer more. Maybe they should consider some of the measures put in place on Amazon and ebay.

Date of experience: April 17, 2020
California
1 review
1 helpful vote
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This was my first order with Alibaba. I am a big Amazon and eBay user and buyer. I heard about Alibaba about a year ago and finally decided to try this year. Wow! I really am amazed with the large array of product selections from Alibaba as you can find some rare and very hard to find items not available on the other e-commerce company sites. The prices on Alibaba are great, the descriptions and photos are detailed and professional. The Alibaba website is user friendly and very high tech with no glitches or errors. Setting up an account is easy and pain free. The customer service is wonderful and I am very excited to start using Alibaba more in the future.

Date of experience: April 17, 2020
Virginia
1 review
0 helpful votes
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Great company
April 17, 2020

Merchandise was well put together boxes are beautiful. Love the eyelashes, and customer service was terrific.

Date of experience: April 16, 2020
Spain
1 review
0 helpful votes
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Great Company
April 17, 2020

Fast and professional company very helpful and quick to answer your questions. The product that I order had a good quality and I ask for different types of the same product and I got all I asked. Highly recommended!

Date of experience: April 16, 2020
GB
1 review
0 helpful votes
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I am a new user of Alibaba and I am very happy and reassured that all possible avenues of worries have been considered and an appropriate solution put in place.
Made life much easier working through this user friendly website. Keep it up

Date of experience: April 16, 2020
Romania
1 review
0 helpful votes
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Great
April 16, 2020

Fast and proper intermediate between supplier and client. Everything goes well until dhl took over and delay estimate delivery time

Date of experience: April 16, 2020
Mexico
1 review
0 helpful votes
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We love how easy it is to find solutions for our business. Everything is done very professionally and helps you grow your business.

Date of experience: April 16, 2020
Texas
1 review
0 helpful votes
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At first it was a little intimidating, I thought that with my small order I would get ignored but the vendor was so quick and friendly to reply, I knew it was going to be OK. I love the fact that you can get the vendor to quote the order and write the order up so that the only thing you need to do is review it and provide your form of payment. My first time was a little intimidating but it ended up being so easy and painless.

Date of experience: April 16, 2020
New York
1 review
0 helpful votes
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Great IPTV
April 16, 2020

Clear images, sound is great and very excellent customer services. All the channels are working very great. I recommended it 100%

Date of experience: April 16, 2020
Australia
1 review
0 helpful votes
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Very quality product!
April 16, 2020

Thanks guys, we really loved your product!
Keep it up!
We look forward to do business to you again.

Cheers xx

Up Brazil Team!

Date of experience: April 15, 2020
NL
1 review
0 helpful votes
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Buying with Alibaba is simpel. The delivery of products is fast and correct. There are more makers of the same products, so you can easy compare them. Quality of the products I bought are good. The delivery in the Netherlands was fast (5 days!).

Date of experience: April 15, 2020
Cambodia
1 review
0 helpful votes
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Woman bags
April 16, 2020

Good communication, fast delivery and good quality.
One more think is the cost delivery from factory to warehouse should like decrease price.

Date of experience: April 15, 2020
New Jersey
1 review
0 helpful votes
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Good service at that but the way your payments go through is not the way the refund comes. It translates into weeks and more. Your inspection is another big joke since you dont send updates nor agree with supplier the keypoints of what you are to inspect. Your chat though effective is very hard to reach especially we are on different time zones

Date of experience: April 15, 2020
Australia
1 review
0 helpful votes
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The VIRUS slowed the production and shipment BUT it was WORTH the wait. Precise production of every component.

Date of experience: April 15, 2020
Oklahoma
1 review
0 helpful votes
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Document Holder
April 16, 2020

Love the product! Good quality! Color goes well with my company logo and the foil company information is excellent

Date of experience: April 15, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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