Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They made it very easy to order what I needed and kept me informed all the way through the process will definately do it all again.
Thanks
I was searching for a specific motor. I've put the specifications online via this service. Within days I received multiple offers. All of them could provide a tailored product. I selected one offer and received motors with the correct specifications in time.
The transaction was clear and easy to understand. The shipment process was fantastic as communication was on-time.
The process of purchasing was made so easy. I was updated on the progress of my order, and even in these trying times i received my goods. Well impressed will be purchasing again.
Dans toutes les étapes de mes commandes j ai toujours reçu une réponse à mes questions
Site bien securisé
Great site for product sourcing and Alibaba is doing so much to make the site better. However, I believe more should be done to protect the buyer more. Maybe they should consider some of the measures put in place on Amazon and ebay.
This was my first order with Alibaba. I am a big Amazon and eBay user and buyer. I heard about Alibaba about a year ago and finally decided to try this year. Wow! I really am amazed with the large array of product selections from Alibaba as you can find some rare and very hard to find items not available on the other e-commerce company sites. The prices on Alibaba are great, the descriptions and photos are detailed and professional. The Alibaba website is user friendly and very high tech with no glitches or errors. Setting up an account is easy and pain free. The customer service is wonderful and I am very excited to start using Alibaba more in the future.
Merchandise was well put together boxes are beautiful. Love the eyelashes, and customer service was terrific.
Fast and professional company very helpful and quick to answer your questions. The product that I order had a good quality and I ask for different types of the same product and I got all I asked. Highly recommended!
I am a new user of Alibaba and I am very happy and reassured that all possible avenues of worries have been considered and an appropriate solution put in place.
Made life much easier working through this user friendly website. Keep it up
Fast and proper intermediate between supplier and client. Everything goes well until dhl took over and delay estimate delivery time
We love how easy it is to find solutions for our business. Everything is done very professionally and helps you grow your business.
At first it was a little intimidating, I thought that with my small order I would get ignored but the vendor was so quick and friendly to reply, I knew it was going to be OK. I love the fact that you can get the vendor to quote the order and write the order up so that the only thing you need to do is review it and provide your form of payment. My first time was a little intimidating but it ended up being so easy and painless.
Clear images, sound is great and very excellent customer services. All the channels are working very great. I recommended it 100%
Thanks guys, we really loved your product!
Keep it up!
We look forward to do business to you again.
Cheers xx
Up Brazil Team!
Buying with Alibaba is simpel. The delivery of products is fast and correct. There are more makers of the same products, so you can easy compare them. Quality of the products I bought are good. The delivery in the Netherlands was fast (5 days!).
Good communication, fast delivery and good quality.
One more think is the cost delivery from factory to warehouse should like decrease price.
Good service at that but the way your payments go through is not the way the refund comes. It translates into weeks and more. Your inspection is another big joke since you dont send updates nor agree with supplier the keypoints of what you are to inspect. Your chat though effective is very hard to reach especially we are on different time zones
The VIRUS slowed the production and shipment BUT it was WORTH the wait. Precise production of every component.
Love the product! Good quality! Color goes well with my company logo and the foil company information is excellent
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

