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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This online business still managed to deliver goods early than expected especially during the pandemic. Will be recommending this website to many others.
Ali Baba is second to none as far as service delivery is concerned, payment through Ali Baba made easy, products bought through Ali Baba is excellent.
If you need any watch straps buy them from this company she knows her product and are a good price I will be come back again
Les Cox
Great website! Good service, safe to use for buyer. Lots of potential sellers. Many products and always opportunity to find something new.
This is a great website. The sellers are friendly and reply to questions in a timely manner. I'm glad I found this site. Five Stars!
I just want to say that your employee was top notch with her job not just professional but also on a personable level as well.
Taking 7 days to resolve issues concerning clients and suppliers is too long. I think the ideal tome time should be 48 hours. It is unfair to block your money and wait for 7 days for a supplier to answer your query.
For me its ok for the first time. Fast delivery from date 9. 4. 20 at night and receive the item on 19. 4. 20 at 3pm.
Good packing.
Very good product!
Very nice the seller!
Every thing wea exelend!
Thanks you and will be happy to buy from you again.
The process of buying is so easy. They update about shipment every movement. We always order throw Alibaba.
An excellent platform for communicating with merchants, which ensures that orders go exactly as intended.
Zhengzhou Olive Electronic technology Co., Ltd this is one on them they collect money and did not send the goods. Also they close account. Thak care of Ms Lisa Wang
The process of purchasing was made so easy. And even in these trying times i received my goods. Well impressed will be purchasing again
Alibaba was terrific! Shipping time was as expected, customer service was excellent! Highly recommend!
Ali babar. Com customer care number *******0453//all problem solve just money refund Ali babar. Com customer care number *******0453
I WILL BE IN CONTACT WITH THE SUPPLIER SINCE 10 UNITS ARRIVED LESS SO THAT THEY WILL REPLACE THEM ON THE NEXT SHIPMENT. BUT I'M VERY SATISFIED
Communication was pretty straight and order was placed quickly. The payment process was easy and the shipment was done within 2 weeks. The product has a CE label but not sure, if it can/could meet the EU standards. The product did not come with any specification or data sheet, but works as described in the offer.
FOR THE MOST PART, I HAVE HAD ONLY A FEW PROBLEMS WITH ALIBABA SUPPLIERS AND ALIBABA HAS STOOD BEHIND MY PURCHASES. I WISH THAT ALIBABA HAD A WAY TO SCREEN THOSE SUPPLIERS WHO MISREPRESENT WHAT THEY ARE SELLING OR SHOW PICTURE THAT DO NOT REPRESENT WHAT THEY ARE SELLING. THE PROBLEM IS A FEW MANUFACTURERS OF THE SAME FISHING PRODUCTS BEING SOLD BY MANY COMPANIES UNDER DIFFERENT NAMES. I HAVE FOUND A FEW SUPPLIERS THAT I WILL CONTINUE TO WORK WITH.
Under difficult circumstances with covid-19 i received the test order very quickly. Very satisfied with the friendly customer service and handling of my order. They are really helpful with all my questions. Keep it up!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

