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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Japan
1 review
0 helpful votes
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This online business still managed to deliver goods early than expected especially during the pandemic. Will be recommending this website to many others.

Date of experience: April 21, 2020
Nigeria
2 reviews
0 helpful votes
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Service Delivery
April 23, 2020

Ali Baba is second to none as far as service delivery is concerned, payment through Ali Baba made easy, products bought through Ali Baba is excellent.

Date of experience: April 21, 2020
GB
1 review
0 helpful votes
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G10 type watch straps
April 21, 2020

If you need any watch straps buy them from this company she knows her product and are a good price I will be come back again

Les Cox

Date of experience: April 20, 2020
Lithuania
1 review
0 helpful votes
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Great website!
April 21, 2020

Great website! Good service, safe to use for buyer. Lots of potential sellers. Many products and always opportunity to find something new.

Date of experience: April 20, 2020
Mississippi
2 reviews
0 helpful votes
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Great products
April 21, 2020

This is a great website. The sellers are friendly and reply to questions in a timely manner. I'm glad I found this site. Five Stars!

Date of experience: April 20, 2020
Virginia
1 review
0 helpful votes
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Top notch service
April 20, 2020

I just want to say that your employee was top notch with her job not just professional but also on a personable level as well.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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Director
April 20, 2020

Very professional service, Communication was very prompt and products are excellent. Shipment received in Timely manner.

Date of experience: April 19, 2020
Cameroon
1 review
0 helpful votes
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Trade assurance
April 20, 2020

Taking 7 days to resolve issues concerning clients and suppliers is too long. I think the ideal tome time should be 48 hours. It is unfair to block your money and wait for 7 days for a supplier to answer your query.

Date of experience: April 19, 2020
Malaysia
1 review
0 helpful votes
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Awesome Service
April 20, 2020

For me its ok for the first time. Fast delivery from date 9. 4. 20 at night and receive the item on 19. 4. 20 at 3pm.
Good packing.

Date of experience: April 19, 2020
Israel
1 review
0 helpful votes
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Very good product!
Very nice the seller!
Every thing wea exelend!
Thanks you and will be happy to buy from you again.

Date of experience: April 18, 2020
Canada
1 review
0 helpful votes
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Wonderfull Company
April 20, 2020

The process of buying is so easy. They update about shipment every movement. We always order throw Alibaba.

Date of experience: April 18, 2020
Wisconsin
1 review
0 helpful votes
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Quick and easy
April 20, 2020

An excellent platform for communicating with merchants, which ensures that orders go exactly as intended.

Date of experience: April 18, 2020
Malta
1 review
1 helpful vote
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Spam Companies
April 20, 2020

Zhengzhou Olive Electronic technology Co., Ltd this is one on them they collect money and did not send the goods. Also they close account. Thak care of Ms Lisa Wang

Date of experience: April 17, 2020
Virginia
1 review
0 helpful votes
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Great service
April 20, 2020

The process of purchasing was made so easy. And even in these trying times i received my goods. Well impressed will be purchasing again

Date of experience: April 17, 2020
Illinois
1 review
0 helpful votes
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Sf4000 led light
April 20, 2020

Alibaba was terrific! Shipping time was as expected, customer service was excellent! Highly recommend!

Date of experience: April 17, 2020
India
1 review
0 helpful votes
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Ali babar. Com customer care number *******0453//all problem solve just money refund Ali babar. Com customer care number *******0453

Date of experience: April 17, 2020
New York
1 review
0 helpful votes
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I WILL BE IN CONTACT WITH THE SUPPLIER SINCE 10 UNITS ARRIVED LESS SO THAT THEY WILL REPLACE THEM ON THE NEXT SHIPMENT. BUT I'M VERY SATISFIED

Date of experience: April 17, 2020
Germany
1 review
0 helpful votes
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Communication was pretty straight and order was placed quickly. The payment process was easy and the shipment was done within 2 weeks. The product has a CE label but not sure, if it can/could meet the EU standards. The product did not come with any specification or data sheet, but works as described in the offer.

Date of experience: April 17, 2020
Pennsylvania
1 review
0 helpful votes
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FOR THE MOST PART, I HAVE HAD ONLY A FEW PROBLEMS WITH ALIBABA SUPPLIERS AND ALIBABA HAS STOOD BEHIND MY PURCHASES. I WISH THAT ALIBABA HAD A WAY TO SCREEN THOSE SUPPLIERS WHO MISREPRESENT WHAT THEY ARE SELLING OR SHOW PICTURE THAT DO NOT REPRESENT WHAT THEY ARE SELLING. THE PROBLEM IS A FEW MANUFACTURERS OF THE SAME FISHING PRODUCTS BEING SOLD BY MANY COMPANIES UNDER DIFFERENT NAMES. I HAVE FOUND A FEW SUPPLIERS THAT I WILL CONTINUE TO WORK WITH.

Date of experience: April 17, 2020
Belgium
1 review
0 helpful votes
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Very satisfied
April 19, 2020

Under difficult circumstances with covid-19 i received the test order very quickly. Very satisfied with the friendly customer service and handling of my order. They are really helpful with all my questions. Keep it up!

Date of experience: April 17, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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