Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recommend this company, its a group of young people are full of energy and have high professional skills to find to you the right product you are looking for with the best quality and the cheaper price.
From my experience with them, you can trust this seller, Thank you Betty, you deserve 5 stars :)
Perfect company to work with. Products are always of a very high quality, well packaged and quickly delivered. The customer service is the best!
I bought for private use, I care for my protection. The face shield is just incase if the spreading will be worse, but the anti virus coat I can use now.
I recommend buying very good service cheap price and fast deliveryI recommend Buy very good service Cheap price and fast delivery Good goods Excellent human attitude Other shipping
I have now order 2 times and got good price and fast shippments! Will continuer order from seller! Great to do buisness with you!
A good way to communicate with potential suppliers, and to be able to pay through the site as well is a bonus
Third product ordered from them, good quality and Echo is a pleasure to work with. My only suggestions would be to consult with your local shipping office for complete Customs requirements. Packing on less fragile products should also be considered. This is a good company and I am sure we will place another order in the future.
You can find big choice of products, but the most disturbing things is the kidding on writing. You agree something then they change without a clear note or communications.
Did 4-5 orders and none of them was according to specifications. They push you to pay outside the platform Alibaba in order to have the money faster that trough the platform.
The products offered may match the specifications/regulations but you need to triple chek with them the real pictures and documentation before.
I would recommend to all buyers to ask the seller to cleary write what they are offering and registering all communications and screenshots for future dispute.
Market place could do with improvement such as search filters / although generally quite good. Always do your homework with each supplier communication is key.
Alibaba is very great like its brother aliexpress, I use both of them with no problems, and can highly recommend to anyone.
Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks. Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks.
Durch die Absicherung durch Alibaba hatte ich die Sicherheit, dass der Versand auch durchgeführt wurde.
Alles ist gut gegangen ich war insgesamt mit dem Ablauf sehr zufrieden.
If you are a mine work, you maybe need this machine to process stone powder. This machine can grind stone to powder, the fineness 300- 3000 mesh adjustable, very good.
I never worry when Alibaba is handling things. A great addition to the world of trade. Thank you for a great service.
Alibaba Customer Service contacted me when I asked for help.
Obviously I would not hesitate to buy everything here. Good service!
In the time of corona pandemia the product arrive on time - 12 days. Very good! I'll definitely use Alibaba again
Still need to compile system to be much more simple. Less actions, more functions.
A bit mess up easily when opening new tabs.
No issues as of yet since i been using the site since feb they have wonderful items sellers reply fast
If you deal with the right supplier and are able to negotiate, this is by far the best and most secure way to buy China products
I had a very pleasant and satisfying experience! I was able to get my order filled and shipped very quickly! Very happy that I can use Alibaba to get my orders fast! Thank you!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

