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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Lo unico dificil es la clasificacion de productos pero es entendible por el idioma pero podrian clasificar por areas de salud, mecanicas, ropa dama, ropa caballero, ropa niños, como submenus, es una idea pero aun asi es facil de usar
In the time of corona pandemia the product arrive on time - 10 days. Very good! I'll defenitly use Alibaba again and specialy the seller, who was very helpfull.
Was able to get a good supply of PPE for my medical office at a decent price and quick delivery. WIll use this service again.
An easy process buying from Chinese companies in a safe and secure way. I have used Alibaba for many years and have always found good.
Order Number *******-RT Oct. 27,2019 -ShenZheng communication tech. The package is beautiful but the mobile phone is garbage. Trade Assurance Service I had the worst experience because they didn't want to return the phone and gave me a working phone. So, I disputed the item and I didn't get anywhere with Alibaba. I am disappointed,
Every time I had any problem. Alaibaba, and I cummicate and every time they helped resolve the issue. I will continue to shop on Alibaba because they listen and show concern for me and my purchases
Al llavaso todo bien papa, puede sonar exagerado pero todo llego bien y es cierto buena compra good job
High-quality nylon canvas watch strap, easy to install and remove. I look forward to dealing with them again in the near future.
Good product receive in good condition verry satisfied in the future i use for shure again alibaba services
Appreciate customer service from River. During these turbulent times River provided me updates on my shipment as requested.
I like doing my over sea orders from alibaba, since they make sure that all companies in their website are credible, I don't have to worry about doing business with a uncredible company.
I am new to Alibaba.com. I am still learning to trade on Alibaba.com platform. I hope to continue in business on Alibaba.com
SIGAN ASÍ ES UNA GRAN PAGINA 100% EXCELENTE YA QUE TIENE MUY BUENOS PROVEEDORES Y CALIDAD DE ARTÍCULOS, MUY CHEVERE...
A huge catalog or items to choose from and quality has been first rate with everything I've received. Suppliers have been eager to please and very communicative about options and other offers that may interest me.
I do recommend ordering from this company. Excellent service all around. Fiona Q assisted us and answered all of our questions.
Very easy to fly I would recommend this drone to all ages it almost flys itself the only draw back is the short flight time you will be needing extra batteries over all its a great buy for the money
Everything went well, the supplier was really good and diligent, a little less than the Fedex courier who made the delivery in 3 times for problems related to their organization
First time I used Alibaba but it was a good experience. Very straight forward and understanding, including Trade Assurance from the time the order was paid, through to processing the order, sending the items and then finally delivery of items. Communication with supplier was prompt and quick.
The only thing I was concerned was the timeliness of the shipment, due to Covid-19, but in my humble opinion, it still managed to get to me quickly with only a slight delay, but overall good.
I have ordrered Herbal Supplements from Alibaba several times. Everything always goes to plan! Good trade assurance!
Order Number: **************296Order Date: 2020-03-21 06:15:14
Compagnie escroc Gansu Bixi International Trade Co., Ltd.
Merci de régler le problème rapidement.
Telephone P30 PRO inutilisable et c'est à moi de payer le retour pour me faire rembourser?
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members