AlibabaReviews 13,220

Terrible service. No one responds to fake tracking numbers. Sellers provide fake shipping numbers. The Alibaba team pays no attention whatsoever. Customer complaints are ignored. Refunds are delayed for ages. Familiarity between fraudulent sellers and the Alibaba team is rampant. Fake tracking numbers are accepted by the system, and orders are closed. After that, it's impossible to receive the promised compensation. This is because it's impossible after your purchases have supposedly been delivered to someone else using fake tracking numbers. I would like to point out that this fraudulent scheme involving deliberately fake tracking numbers has been thriving for many years on both AliExpress and Alibaba. Alibaba turns a blind eye to this, and the problem is not addressed at all. Apparently, the Alibaba team is happy with this. After all, they have to spend months proving it, wasting their time on all these disputes over fake tracking numbers. The Alibaba team doesn't even read or take into account what you write to them. The Alibaba team covers for the scammers and takes no action against them. Their accounts are still active on the site. The deception and fraud of buyers continue. A false clause that guarantees nothing after the seller provided a fake On-Time Dispatch Guarantee tracking number. You've been deceived, and like a fool, you'll use this number to track someone else's goods being delivered to another buyer. In my case, the goods were delivered to California, USA, while I live in New York, USA. The seller can then send you a second tracking number that no one ever intended to send the goods to. This is all done deliberately to deceive the buyer and the Alibaba team. But by this point, your order has already been closed by Alibaba, since the goods were delivered to you using the fake tracking number of another buyer, and you should have no complaints. You've suffered moral and colossal damage. Contacting the Alibaba team is useless; they'll just bluff the matter with promises of a refund. In reality, the Alibaba team doesn't even understand the nature of your problem or the fraudulent scheme. Alibaba's team benefits from delaying refunds and feigning frantic assistance. All this time, your money will be crediting Alibaba's team, while you suffer colossal losses. In my case, I suffered losses greater than the entire cost of the goods. Dispatched by Nov 2 or receive a 10% delay compensation (View details) is what the order states. You won't receive anything because the goods, using the fake tracking number, have already been delivered to you without any delays. Meanwhile, no one even sent you the goods or intended to send them. Another fake tracking number can be given to you after you simply purchase and pay for a shipping label. In this case, no shipment is made using this number. And even if it is, it will be delayed by two or three weeks. There's no guarantee that you've received what you paid for. Your order is already closed based on the fake tracking number, and you are not entitled to the compensation claimed by Alibaba. This is exactly what I am seeing with my orders right now.

I bought an item from Alibaba which the seller then told me he doesn't have in stock. I have waited 2 weeks for a refund but nothing doing. There is noone to talk to.

My experience with Alibaba has mainly been positive. The platform offers a vast range of suppliers, competitive pricing, and efficient communication tools that make sourcing products straightforward and transparent.

Highlights

Product Variety: Exceptional — you can find nearly anything you need.

Supplier Communication: Generally quick and professional through TradeManager or direct chat.

Payment & Security: Trade Assurance gives confidence in safe transactions.

Delivery Experience: Shipping options and tracking are reliable, especially when suppliers handle logistics well.

Platform Usability: User-friendly interface and clear order management system.

Areas for Improvement

Some delivery timelines can vary depending on the supplier.

Quality control still relies heavily on selecting the right vendor — due diligence is crucial.

Customer support response time could be faster in some instances.

Final Comment

Alibaba remains a trusted global platform for wholesale and manufacturing sourcing. With careful supplier vetting and clear communication, it provides excellent value and reliability for business buyers.

Ben blij dat ik de motor heb maar ontgoocheld dat deze niet elektrisch gestart kan worden zoals was aangegeven bij de belangrijkste kenmerken was aan gegeven

I arranged to but 2 ceiling fans from Zhongshan ZhongruiLighting company in March 2024. I ordered 42" fans which was different than the listed item but it was confirmed they could make. Also confirmed that fans would come with ETL certification stickers on them First red flag came when ordered not delivered in promised time frame. Refund requested and was refused told to wait. Fans finally arrived two monthsfter ordered - wrong size (52" which won't fit) and no. ETL sticker. I tried to file complaint with Alibababut was instructed to talk to seller. I did so, seller confirmed error and said they would send correct fans. After 6 weeks again I tried multiple times to contact seller who basically kept brushing me off with "Let me check". When I asked for a refund I got a 🙂 emoji sent to me. I went on to file a complaint with Alibaba who informed Méthot my complaint was too late, had to be filed with 30 days. I followed their instructions, sellersaid they would resend, I waited too long. Apparently, too bad, so sad for me Bottom line Alibaba in general, and this seller specifically, are NOT accountable and do not deal fairly

I was disappointed with my recent experience on Alibaba. Their "buyer protection" sounds reassuring, but in reality it felt like just words with very little real support. The order arrived much later than promised, and when I tried to get help, the process was slow and unhelpful. Tip for consumers:
Don't rely on the advertised shipping times — they seem to ship whenever it is convenient for the seller, not for the customer.

I purchased an industrial sewing machine on Alibaba.com (Order **************545, May 2025, $890). The product arrived: damaged (pierced packaging, broken pallet, visible machine damage), and not as described (6mm stitch regulator instead of 8mm, missing thread winder). The seller refused warranty and after-sales service. I submitted photos, videos, and detailed reports. Instead of protecting the buyer, Alibaba's dispute team closed the case unfairly and only offered me $150 coupon, which I refused. I have contacted them more than 10 times, but no fair resolution was provided. Now I am forced to escalate this case to my bank (chargeback) and consumer protection authorities. Alibaba's so-called "Trade Assurance" does not protect buyers. You risk losing both your money and your product.

I purchased an item for around $900 USD from a seller on Alibaba. Delivery was guaranteed within a month, yet nearly two months later I still have: No working tracking number No package No refund The seller ignores every message, and Alibaba's "support" only sends robotic responses. After repeatedly reaching out, nothing changed.