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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Picnic blanket
April 27, 2023

Molly's service was so excellent, everything was received on time and the product was perfect exactly what we asked for. I would highly recommend you anytime and I hope to do more business again.

Date of experience: April 25, 2023
Mexico
1 review
0 helpful votes
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BUEN TRATO
April 24, 2023

EXCELENTE TRATO BUENA ATENCION NUNCA PENSE QUE LLEGARIA EL PRODUCTO PERO SI CUMPLIERON TARDARON UN POCO PERO AL FINAL LLEGO

Date of experience: April 22, 2023
Florida
1 review
0 helpful votes
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Good product
July 14, 2023

I like the quality, the seller is very professional. It's better than European brands! Totally different

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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This is the first time I've used Alibaba and it's been very useful in selecting and purchasing samples from manufacturers - ability to communicate with them directly has been easy and makes the experience much better for product selection

Date of experience: April 18, 2023
Paraguay
1 review
0 helpful votes
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Good spare part
April 18, 2023

Despite not having the size of the sample, the seller managed with the images to get the piece, also despite the fact that he did not need many pieces, he was able to sell me a few units

Date of experience: April 17, 2023
VE
1 review
0 helpful votes
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Excelente
July 14, 2023

Todo excelente muy buen servicio, rapido eficiente y con una calidad de servicio idonea a lo que solicite.

Date of experience: April 17, 2023
Mexico
1 review
0 helpful votes
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EL MEJOR PROVEEDOR
May 10, 2023

TODO PERFECTO PRODUCTO SERVICIO CALIDAD TIEMPOS DE ENTREGA ATENCION DE 10 TODO PERFECTO NO HYA QUEJA

Date of experience: April 14, 2023
Austria
1 review
0 helpful votes
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Professional and good service. No problems with order fullfilling and service. Ibnformation transfer very good

Date of experience: April 12, 2023
Pennsylvania
1 review
0 helpful votes
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My product was very complicated and small but they did understand all the sophisticated aspects and led the technical team to produce a perfect prototype

Date of experience: April 12, 2023
GB
1 review
0 helpful votes
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Perfect mug
April 12, 2023

Great communication and really helpful creating my designs. Definitely recommend and will be a returning customer.
Thanks again for your help!

Date of experience: April 12, 2023
Florida
1 review
2 helpful votes
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New at using Alibaba
April 11, 2023

With being new I had many apprehensions about ordering. How the process has been simple and better than expected. I kick myself for not doing this earlier. I even received a call to remind me to check my resale information. They were not asking for my personal information just a reminder to go to the site and review. Excellent customer service and easy to work with companies. I have made a few orders from different companies and look forward to reordering and finding new possibilities.

+1
Date of experience: April 10, 2023
Switzerland
1 review
0 helpful votes
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Absolutely perfect service. Very charming.
Goods are delivered exactly as ordered. Sellers have a high level of technical knowledge.
Questions are treated and answered seriously.
As a buyer, I always feel that I am in good hands with this company.
Kingwooh is my first choice when I order PV modules and accessories in container quantity

Date of experience: April 10, 2023
Australia
2 reviews
0 helpful votes
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No end of items available, Manufacturers willing to assist, most suppliers are very helpful & professional

Date of experience: April 9, 2023
GB
1 review
3 helpful votes
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I purchased some venue decorations items worth almost £12,000, just to warn others on alibaba, the seller I guess is trying to scam me by not delivering since last year November up till now, seller uploaded fake shipping details saying I received my orders, alibaba is not helping as they keep asking for evidence I'd provided several times, I had to contact PayPal and my bank, we are still on it, but I think its more of an organised crime on alibaba side, even my bank told me I've waited too long but I guess seller was deliberately buy time by telling different stories all the time.

Date of experience: April 9, 2023
New York
1 review
0 helpful votes
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I recently ordered three water ionizers from Alibaba and I couldn't be more happier! The pricing was highly competitive and the shipping was very timely despite coming so far and most important, the product met our high expectations for quality and function. We will certainly be ordering additional machines from Alibaba in the near future!

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Great Supplier!
April 12, 2023

The Nikos is nice guy! Once the live sample approved I will place more orders with you...

Date of experience: April 5, 2023
Ecuador
1 review
0 helpful votes
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Excelente producto.
April 7, 2023

Llegó en el tiempo acordado. Es bastante precisa la máquina. El empaque es estupendo. Es importante practicar mucho.

Date of experience: April 5, 2023
Washington
1 review
0 helpful votes
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Nice Platform
April 5, 2023

Thanks a lot of alibaba.com.Since I use alibaba,I am happy to find a nice factory Guangzhou Karry Jewelry.They helped me a lot on products and import.

Date of experience: April 4, 2023
Saudi Arabia
1 review
0 helpful votes
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Efficient work from ordering to delivery. Kudos! The delivery is fast, earlier than what we have expected.

Date of experience: April 3, 2023
Germany
1 review
0 helpful votes
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Everything was great, it's just a pity that the site is not yet on german.
Thank you and gladly again.

Date of experience: April 2, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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