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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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An excellent source for all things manufacturing and other goods that brings together some of the best suppliers in the industry. The end to end process of searching, finding and ordering goods was simple and highly professional. My default "go to" for all offshore manufacturing requirements.
Very satisfied with the ordering, communication, delivery.
Would definitively recommend and surely use again!
Very happy with the ease of use, and assurances of product. Look forward to continued use of Alibaba.
I often visit Aliaba and purchase from many different sellers. I am using Alibaba since 2005 when things were still much smaller. They have improved a lot over the years and are still able to maintain the adventurous style of the marketplace. To be recommended!
I was extremely pleased with the extra oral suction machine that I received in less than a month. It was very solid and beautiful. The machine purchased from Zhengzhou Kongsin DentalCo., Ltd. is a very high quality. It runs at 60 decibels, delivers at 1000 watts of power and has a flow of 4,000 L/min. It uses the Hepa filters and has UV light. It is excellent. Peter Fu was excellent in responding to me and assisting me. Companies in the U.S. were estimating shipping times at 3-4 months. I am very pleased and would highly recommend this product.
Easy to use website. I am enjoying each time i am on it. This is my first time website that i really love it.
I bought few stuff from this website and i am very much satisfied. It is easy to deal with the supplier and choose what you want. It is credible and reliable. Thanks
I like Alibaba platform. Is easy to communicate with suppliers, prepare orders and make payments. I also like RFQ is very convenient to looks for products.
Alibaba is amazing to work with. Very easy system. They offer everything you can imagine at prices that cannot be beat. Alibaba Assurance is very easy to use as an ordering and payment system. I am very impressed and will continue to use Alibaba forever!
Very easy platform to search for products and suppliers.
The website and phone app makes it easy to order and communicate with suppliers, and keeps all orders and communications stored in one place.
Great customer service. Fast response times even with the time difference (China & U.S.). Quality product. Truly blown away by how wonderful Y&R (Yuki) has been to deal with. Will be a loyal customer.
NOTE: Photo provided shows U.S. dollar for size reference only.
Very useful resource for buying bulk materials (better than Ebay or Amazon by far). We needed a sample for our product and we gave our Alibaba representative ~20 changes to our criteria for the sample. She was very patient and kind through the whole process. Thank you Seven White!
Kevin and his team have been very helpful and their products were great quality. I will continue to use their services for future projects.
Very Very helpful sourcing any kind of products. You name you got it. Thanks. Only thing my concern about very slow shipping process & if you willing to do fast shipping you got to pay a lot. Other then that too far my experience is good. I alway recommended that get trade assurance for your security.
All purchases have been successful and quality products
The attention offered has been very professional, it has covered all our requirements clearly and quickly
Good products and right communication too perfect prize
I received yesterday
Took a little more shipping time to the netherlands by corona
BEEN USING THEM FOR OVER 15 YEARS, MAYBE EVEN 20 YEARS. ALIBABA IS ONE OF THE BEST SITES TO SOURCE PRODUCT FOR IMPORT INTO ANY COUNTRY AROUND THE GLOBE.
It has been very helpful for me to source for certain industrial products for our project during this covid-19 pandemic time without going out from home.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

