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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I love the prices for the amount of product recieved. Very pleased with this site. Everyone answers messages right away too!
Alibaba.com provides great opportunities for fast and small trade.
And they are improves the customer experience. And ending medicine
Hello, alibaba has been there to help me with my business.
They help me secure my transactions via trade assurance.
Safe and reliable service. Customer service was excellent. Thank You... These cymbals are high quality and sound really good for silent practice cymbals. They look great too. I highly recommend them.
The company is very professional, helpful, and understanding. Sunny went above and beyond. Although I have buying experience, I had not purchased with this company but they helped as much as the could and kept me updated on tracking. The shipping was also pretty fast.
Alibaba platform gives a wide range of the products and services at one place. We have been raising more than 10 quotes at the period 2016-2019 and always got the quick replies. However, besides the really professional quotations we usually receive some strange answers not related with the requests' details. But what is more important that we have never met cheaters or simply unsatisfactory results.
It was easy to get multiple quotes, compare prices and select a verified supplier by reviewing Alibaba's data provided on each supplier.
Quality dance floors and the best customer service available. Dance floor arrived before promised date. Easy to set up. I have purchased two different floors and will continue to expand and buy more. Tech support was able to remote and program floor for me. I am very happy with the service.
Very professional customer service, helping to solve problems, timely responding customer enquiries.
El proveedor fue muy claro y atento. Contestó mis dudas y fue diligente. Procesó mi pedido, a pesar de haber sido de pocas piezas, con mucha rapidez.
Me costó mucho encontrar un proveedor pero esto es un negocio y se tiene que invertir mucho tiempo en hacerlo crecer. En ningún caso encontrar un proveedor es fácil ni siquiera en tu propio país.
En un inicio estaba un poco temeroso pero la garantía (Trade Assurance) me dió más tranquilidad.
En general estoy satisfecho, llegaron mis muestras en aproximadamente 21 días y DHL me informó una semana antes que día estaría mi paquete en casa. Esto fue muy oportuno pues me permitió estar atento a su llegada.
El mismo día que llegaron mis productos los verifiqué y todo en orden. Recibí el producto que esperaba ya que me informé antes de las características y prestaciones para no comprar algo que no se desea. Esto es nuestra responsabilidad como empresarios. Tenemos que conocer nuestro producto.
Te recomiendo Alibaba.com pero utilízalo no para buscar productos sino para buscar proveedores con los que puedas tener relaciones comerciales a largo plazo.
Saludos cordiales.
It was very easy and secure buying kids clothes. I hope to buy more from Alibaba their trade assurance gave me some confidence
I have just started to use it, not much to complain yet maybe just a bit more of options and refinement on the search engine.
In general everything very well but for future purchases I would not like to pay more taxes and request my purchases in DDP
I was very impressed with Alibaba as they kept me informed all the way along from me placing my order, confirming that the supplier had received my order and that my order had been dispatched. This gives me confidence that this is good place to seek and order products.
This company produces excellent softshell fabric! It was easy to connect with the salesman and take care of production and shipping issues. Their service was very professionel!
Fast, efficient service and products. This website give me a wide range of suppliers, manufacturer of various products around the world.
Very good service, I'm happy with the products. I contacted with the seller very quickly, they help a lot, and the claws I received is very beautiful, good quality.
Alibaba is an excellent service that I use quite often for finding affordable items for my clients. The process has been very smooth from start to finish! There were a couple of situations that items couldn't be shipped for one reason or another, but in both cases the tools were there to recover the money I spent through refunds. Good Job Alibaba!
Very reliable, caring and supportive with respect to the customers. Their assurance service is very good and trustworthy.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

