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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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I love the prices for the amount of product recieved. Very pleased with this site. Everyone answers messages right away too!

Date of experience: June 1, 2020
Saudi Arabia
1 review
0 helpful votes
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Alibaba.com provides great opportunities for fast and small trade.
And they are improves the customer experience. And ending medicine

Date of experience: May 31, 2020
Philippines
1 review
0 helpful votes
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Love alibaba
June 1, 2020

Hello, alibaba has been there to help me with my business.
They help me secure my transactions via trade assurance.

Date of experience: May 31, 2020
Canada
1 review
0 helpful votes
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Great deal.
June 1, 2020

Safe and reliable service. Customer service was excellent. Thank You... These cymbals are high quality and sound really good for silent practice cymbals. They look great too. I highly recommend them.

Date of experience: May 31, 2020
Louisiana
1 review
0 helpful votes
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The company is very professional, helpful, and understanding. Sunny went above and beyond. Although I have buying experience, I had not purchased with this company but they helped as much as the could and kept me updated on tracking. The shipping was also pretty fast.

Date of experience: May 31, 2020
Montenegro
1 review
3 helpful votes
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Alibaba platform gives a wide range of the products and services at one place. We have been raising more than 10 quotes at the period 2016-2019 and always got the quick replies. However, besides the really professional quotations we usually receive some strange answers not related with the requests' details. But what is more important that we have never met cheaters or simply unsatisfactory results.

Date of experience: May 31, 2020
New York
1 review
0 helpful votes
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Credible Suppliers
May 31, 2020

It was easy to get multiple quotes, compare prices and select a verified supplier by reviewing Alibaba's data provided on each supplier.

Date of experience: May 30, 2020
Texas
1 review
0 helpful votes
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Quality dance floors and the best customer service available. Dance floor arrived before promised date. Easy to set up. I have purchased two different floors and will continue to expand and buy more. Tech support was able to remote and program floor for me. I am very happy with the service.

Date of experience: May 30, 2020
Poland
1 review
0 helpful votes
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Very professional customer service, helping to solve problems, timely responding customer enquiries.

Date of experience: May 30, 2020
Peru
1 review
0 helpful votes
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El proveedor fue muy claro y atento. Contestó mis dudas y fue diligente. Procesó mi pedido, a pesar de haber sido de pocas piezas, con mucha rapidez.
Me costó mucho encontrar un proveedor pero esto es un negocio y se tiene que invertir mucho tiempo en hacerlo crecer. En ningún caso encontrar un proveedor es fácil ni siquiera en tu propio país.
En un inicio estaba un poco temeroso pero la garantía (Trade Assurance) me dió más tranquilidad.
En general estoy satisfecho, llegaron mis muestras en aproximadamente 21 días y DHL me informó una semana antes que día estaría mi paquete en casa. Esto fue muy oportuno pues me permitió estar atento a su llegada.
El mismo día que llegaron mis productos los verifiqué y todo en orden. Recibí el producto que esperaba ya que me informé antes de las características y prestaciones para no comprar algo que no se desea. Esto es nuestra responsabilidad como empresarios. Tenemos que conocer nuestro producto.
Te recomiendo Alibaba.com pero utilízalo no para buscar productos sino para buscar proveedores con los que puedas tener relaciones comerciales a largo plazo.
Saludos cordiales.

Date of experience: May 30, 2020
Kenya
1 review
0 helpful votes
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Satisfied
May 30, 2020

It was very easy and secure buying kids clothes. I hope to buy more from Alibaba their trade assurance gave me some confidence

Date of experience: May 29, 2020
Romania
1 review
0 helpful votes
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I have just started to use it, not much to complain yet maybe just a bit more of options and refinement on the search engine.

Date of experience: May 29, 2020
Mexico
1 review
0 helpful votes
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VERY SATISFIED
May 30, 2020

In general everything very well but for future purchases I would not like to pay more taxes and request my purchases in DDP

Date of experience: May 29, 2020
GB
1 review
0 helpful votes
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I was very impressed with Alibaba as they kept me informed all the way along from me placing my order, confirming that the supplier had received my order and that my order had been dispatched. This gives me confidence that this is good place to seek and order products.

Date of experience: May 29, 2020
South Africa
1 review
0 helpful votes
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Efficient
May 30, 2020

Easy to use site, very pleased. Recommenced 100% This is my second purchase through Alibaba. Both have been very successful.

Date of experience: May 29, 2020
Canada
1 review
0 helpful votes
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This company produces excellent softshell fabric! It was easy to connect with the salesman and take care of production and shipping issues. Their service was very professionel!

Date of experience: May 29, 2020
Jamaica
1 review
0 helpful votes
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Fast, efficient service and products. This website give me a wide range of suppliers, manufacturer of various products around the world.

Date of experience: May 29, 2020
Japan
1 review
0 helpful votes
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Thanks
May 30, 2020

Very good service, I'm happy with the products. I contacted with the seller very quickly, they help a lot, and the claws I received is very beautiful, good quality.

Date of experience: May 29, 2020
Florida
1 review
0 helpful votes
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Alibaba is an excellent service that I use quite often for finding affordable items for my clients. The process has been very smooth from start to finish! There were a couple of situations that items couldn't be shipped for one reason or another, but in both cases the tools were there to recover the money I spent through refunds. Good Job Alibaba!

Date of experience: May 29, 2020
Cyprus
1 review
0 helpful votes
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Very reliable, caring and supportive with respect to the customers. Their assurance service is very good and trustworthy.

Date of experience: May 29, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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