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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good to buy products and make business with. Also very professional service team in handling the queries and
And to solve the problems accordingly...
It is my first time to use Alibaba and I am so grateful that I did. Thank you so much for this wonderful experienced that I was able to find the products that I have been looking for.
Buen servicio, productos., Recomiendo usar Alibaba para tus compras futuras es un gran sitio con infinidad de productos a elegir 100% recomendado.
El proveedor con quien compre productos excelentes y buena calidad
Alibaba should guaranty the quality of the product on it website. This the second time that I bought tea on your site and the quality is mediocre. How can an international customer like me trust to by a product on your site if you don't guaranty the quality of the product they are going to receive.
Very Professional great service easy communication fast shipping easy to order! Positive experience!
I'm loving Alibaba so far! All of the vendors I've worked with are professional, prompt with their responses, and do what they say they will do. I feel secure knowing I have Alibaba backing me in case anything goes wrong. Great experience so far!
First order on Alibaba. Found what I needed. Arrived on time. I used the different rating shown to choose my supplier. Very satisfied with the whole process. I will use it again for sure.
Going into international import & export business without alibaba would be like going to sea without a life belt
I appreciated the ease of doing business on Alibaba. Good service. Excellent experience with fast reply and professionalism
On time delivery, quality service. I was very satisfied with the overall support i got from the seller. She is very responsive and always willing to resolve issues
Using Alibaba since 2005, and we found that Alibaba Really Helpful for ease of doing Business with safeguard.
I use Alibaba's Trade Assurance feature to order goods and I have always received exactly what I ordered, on time. This has greatly helped my business.
Excellent customer service and advice. Very efficient and can recommend. Alibaba also very good and nice system with good traceability and communication
Really like to make orders in alibaba. Supplier offering and comunication is very good. I have orderder a few times a everthing good
I'v been contacted by one of the 2 sellers ( tempering machine) they say that their email has been unusable for 2 months and that now they are up and running again.
They also promised than in 1/2 week a replacement machine will be ready for shipping.
On the meantime also an Alibaba Rep contacted me.
So I'll keep you all posted on the matter.
Cheers
I purchased 5 times:
- The first 3 purchases involved only packaging and everything went well.
Problems comes when you buy mechanical or equipment...
- First time from a Company called Shangai Baoju Machinbe Co LTD.
We purchased 2 food trailers for roughly 10000 USD
Once received we checked them ( straight away) poor ( if not dangerous) welding, poor building, we had to rewire all the traffic lights as they didn't work properly, rewire the entire electricals, replace the water pumps, replace so many things... they come up more pricey that any trailer that we could have been ordered here in New Zealand.
Since then we purchased other food trailer all here in New Zealand and at the end the cost was lower than the Chinese ones ( if calculating shipping and fixing them)
No way to have any spare parts from the manufacturer they didn't even reply to our emails... No support from Alibaba.
- 10 Months ago we purchase a tempering machine ( 3000 USD including shipping) from a Company called
Chengdu LST Technology Co., Ltd, this machine worked for 25 minutes than caught fire... we asked them to supply a replacement unit, thet emailed us and they agreed... then after 2 months we have no news about the replacement unit, and they are not replying to our emails.
PLEASE NOTE THAT ALIBABA SAYS:
We will not handle complaints related to product conformity, damage, or shortage.
So at the end there is little if any buyer protection, they just cover you with insurance ( extra cost) for the actual product delivery. But then if the product is not what promised, if doesn't match your expeditions or the promise build quality, if isn't working, if is just unusable than it's you business.
DO NOT BUY FROM THIS CHINESE SCAMMERS.
Reliable and safe service, with excellent customer service. I was also reassured knowing that my purchase was secure
For sculptural work, the array available is great. Traditional to the latest thing, it is all there.
Great place to buy quality for cheap I love it :) most companies are great some not that great but overall i am satisfied
Trustworthy, reliable, and professional approach to B2B transactions. An excellent product catalog and order process facilitates ease and financial confidence.
Thanks Alibaba for joining us in every negotiation. Is a good provider and a good service, the chat services is very good
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members