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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Thailand
1 review
0 helpful votes
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Spray Cleaner
June 5, 2020

Great seller
And quick communication Great product. Will order again when we need them.
High speed delivery

Date of experience: June 5, 2020
Pennsylvania
1 review
0 helpful votes
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It was a great experience ordering through Alibaba. I ordered with confidence due to Alibaba's reputation and assistance if needed, which I did not need. I purchased large and small collapsible dog bowls for our retail store, which were good quality. Choose a manufacturer with an excellent rating. I will definitely order through Alibaba again.

Date of experience: June 4, 2020
Pennsylvania
1 review
0 helpful votes
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Alibaba.com is very reliable and secure website. You can buy lots of different products from choice of lots of suppliers and manufactures. This is my first time using and i got very good support and service.
THANK YOU.

Date of experience: June 4, 2020
North Carolina
1 review
0 helpful votes
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Excellent service
June 5, 2020

Good product selection And very good service from the suppliers on the website. Very satisfied with the products I've received.

Date of experience: June 4, 2020
Florida
1 review
0 helpful votes
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Todo con cuidado y profesionalismo se puede comprar sin miedo son los guardianes de tus producto todo te llega sin problema

Date of experience: June 4, 2020
Nicaragua
1 review
0 helpful votes
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"GREAT SITE"
June 4, 2020

THIS IS A GREAT SITE TO GET ANYTHING YOU WANT WITH LOW AND HIGH QUALITY AND REASONABLE PRICES, THIS IS MY FIRST TIME USING IT AND HAD GOOD EXPERIENCE, SO I EXPECT TO KEEP THIS THINKING WAY.

Date of experience: June 4, 2020
Spain
1 review
0 helpful votes
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POR MI EXPERIENCIA ALIBABA ES UN BUEN MÉTODO PARA HACER COMPRAS. TE PERMITE PONERTE EN CONTACTO DIRECTO CON EL VENDEDOR, A QUIEN LE PUEDES HACER LAS CONSULTAS PERTINENTES SOBRE EL PRODUCTO A COMPRAR.

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
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Its a nice way of getting goods and all but all shipping is very expensive so it makes harder for us buyers to get it needs to be affordable even for smaller quantity for smaller business needs to also be available

Date of experience: June 4, 2020
Puerto Rico
2 reviews
0 helpful votes
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The best way to do business, without preoccupations in a secure way. It's a world full of opportunities. The site have a lot of features that help sellers and buyers to have an easy and safe navigation.

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
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THANK YOU FOR HAVING TRADE ASSURANCE AS AN OPTION. VERY CONTENT WITH THAT SERVICE. THANK YOU FOR YOUR SERVICES. BLESSINGS. STAY SAFE. GOD BLESS YOU.

Date of experience: June 3, 2020
Mongolia
2 reviews
2 helpful votes
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It works
June 4, 2020

Finding a manufacturer and whole seller is easy on Alibaba. As an international customer, I like what they do in English now.

Date of experience: June 3, 2020
Florida
2 reviews
0 helpful votes
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Alibaba must ensure the smooth running of business transactions and protect the market for good quality in products and services.

Date of experience: June 3, 2020
Australia
1 review
0 helpful votes
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Found Alibaba very easy to use and very prompt on responses.
Still getting used to some of the features as only started utilizing this site in February 2020

Date of experience: June 3, 2020
Mexico
1 review
0 helpful votes
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Empresa seria en todos sus tratos, manejan una comunicación constante del tramite y proceso de los productos que uno adquiere,,, hay una forma fácil para comunicarse con alibaba asi como con los proveedores, y hacen fácil todos los tramites y pagos correspondientes que se tienen que hacer,, es muy segura esta pagina, muy satisfecho con mi compra en Alibaba,,, saludos.

Date of experience: June 3, 2020
Hungary
1 review
0 helpful votes
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Improving
June 4, 2020

Getting better, and better. I use this since 2007 I think. But more often nowadays. Sometimes not easy to find things because of English translation maybe not properly. Thank you

Date of experience: June 3, 2020
Singapore
1 review
0 helpful votes
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I am sourcing for suppliers for a product and the site was relatively easy to use. There are many choices of suppliers but almost 30% are repetitive. However it gives me the feeling of trustworthiness to source from there as there are at least 2 measurements of assurance in placed. Also I made a payment when I ordered a product but the payment was held back to the supplier until I confirm receiving them in good condition.

Date of experience: June 3, 2020
GB
1 review
0 helpful votes
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This platform is great, makes it so easy to reach manufacturing and trade companies, we have lots of quality products imported true this great service. Since you do business with companies you don't know, trade assurance is great, for a little fee you know your money is safe.

Date of experience: June 3, 2020
Namibia
1 review
0 helpful votes
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Satisfication
June 4, 2020

I am very satisfied with the platform, i hope they continue doing the good job. And they must punish business which are not responding to customers on time or within expected time

Date of experience: June 3, 2020
Norway
1 review
0 helpful votes
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I have invested in electronics for many years, trying all the portals, eBay, bang good, aliexpress and so on... Using Alibaba is the perfect solution for me (and the seller), here you get full security on your investment and you can relax and know that things will work. My recommendation to you as a customer is to take your time and read about the company, check that they use the "Trade Assurance" here on Alibaba, if possible use the company chat, mail, phone to talk to them before putting your orders, I have learned that they often have a wast knowledge about there products and in the field they are working. I have more than once ended up getting better deals than my own planning would have given me.

+2
Date of experience: June 3, 2020
AE
1 review
0 helpful votes
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Bought a few products. Product search and selection for business use is very easy for assesing profitability.

Date of experience: June 3, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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