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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great seller
And quick communication Great product. Will order again when we need them.
High speed delivery
It was a great experience ordering through Alibaba. I ordered with confidence due to Alibaba's reputation and assistance if needed, which I did not need. I purchased large and small collapsible dog bowls for our retail store, which were good quality. Choose a manufacturer with an excellent rating. I will definitely order through Alibaba again.
Alibaba.com is very reliable and secure website. You can buy lots of different products from choice of lots of suppliers and manufactures. This is my first time using and i got very good support and service.
THANK YOU.
Good product selection And very good service from the suppliers on the website. Very satisfied with the products I've received.
Todo con cuidado y profesionalismo se puede comprar sin miedo son los guardianes de tus producto todo te llega sin problema
THIS IS A GREAT SITE TO GET ANYTHING YOU WANT WITH LOW AND HIGH QUALITY AND REASONABLE PRICES, THIS IS MY FIRST TIME USING IT AND HAD GOOD EXPERIENCE, SO I EXPECT TO KEEP THIS THINKING WAY.
POR MI EXPERIENCIA ALIBABA ES UN BUEN MÉTODO PARA HACER COMPRAS. TE PERMITE PONERTE EN CONTACTO DIRECTO CON EL VENDEDOR, A QUIEN LE PUEDES HACER LAS CONSULTAS PERTINENTES SOBRE EL PRODUCTO A COMPRAR.
Its a nice way of getting goods and all but all shipping is very expensive so it makes harder for us buyers to get it needs to be affordable even for smaller quantity for smaller business needs to also be available
The best way to do business, without preoccupations in a secure way. It's a world full of opportunities. The site have a lot of features that help sellers and buyers to have an easy and safe navigation.
THANK YOU FOR HAVING TRADE ASSURANCE AS AN OPTION. VERY CONTENT WITH THAT SERVICE. THANK YOU FOR YOUR SERVICES. BLESSINGS. STAY SAFE. GOD BLESS YOU.
Finding a manufacturer and whole seller is easy on Alibaba. As an international customer, I like what they do in English now.
Alibaba must ensure the smooth running of business transactions and protect the market for good quality in products and services.
Found Alibaba very easy to use and very prompt on responses.
Still getting used to some of the features as only started utilizing this site in February 2020
Empresa seria en todos sus tratos, manejan una comunicación constante del tramite y proceso de los productos que uno adquiere,,, hay una forma fácil para comunicarse con alibaba asi como con los proveedores, y hacen fácil todos los tramites y pagos correspondientes que se tienen que hacer,, es muy segura esta pagina, muy satisfecho con mi compra en Alibaba,,, saludos.
Getting better, and better. I use this since 2007 I think. But more often nowadays. Sometimes not easy to find things because of English translation maybe not properly. Thank you
I am sourcing for suppliers for a product and the site was relatively easy to use. There are many choices of suppliers but almost 30% are repetitive. However it gives me the feeling of trustworthiness to source from there as there are at least 2 measurements of assurance in placed. Also I made a payment when I ordered a product but the payment was held back to the supplier until I confirm receiving them in good condition.
This platform is great, makes it so easy to reach manufacturing and trade companies, we have lots of quality products imported true this great service. Since you do business with companies you don't know, trade assurance is great, for a little fee you know your money is safe.
I am very satisfied with the platform, i hope they continue doing the good job. And they must punish business which are not responding to customers on time or within expected time
I have invested in electronics for many years, trying all the portals, eBay, bang good, aliexpress and so on... Using Alibaba is the perfect solution for me (and the seller), here you get full security on your investment and you can relax and know that things will work. My recommendation to you as a customer is to take your time and read about the company, check that they use the "Trade Assurance" here on Alibaba, if possible use the company chat, mail, phone to talk to them before putting your orders, I have learned that they often have a wast knowledge about there products and in the field they are working. I have more than once ended up getting better deals than my own planning would have given me.
Bought a few products. Product search and selection for business use is very easy for assesing profitability.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

