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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This was the only jewelry vendor out of many I used on Alibaba who actually had my entire order 100% correct. There were no missing pieces and all the colors and sizes were true to my original order. I'm very pleased.
Good customer service and detailed pricing. It was my first experience ordering on alibaba.com as a customer.
Excellent seller will buy from again. Postage was a little pricey. Product arrived in good condition
Will Yu was very professional and the shipment was fast. The quality of work was exceptional. You can trust this company 100%. Thank you once again!
Super slecht site!
1 van de 10 keer komt jouw spullen bij jou thuis.
Ik heb oordopjes van 18 euro besteld, helemaal niks ontvangen. Toen had ik gemaild, toen zijden ze dat de fout bij mij zit. Andere keer bescherming voor de scherm van mijn telefoon, ook helemaal niks ontvangen. Super slecht service. En als je iets te klachten hebt sturen ze helemaal niks, of reageren ze super dom. Helemaal niet blij met deze site.
So far so good all my transaction was managed sincerely. I am willing to use Alibaba express again and again
Outstanding site you can find whatever you are looking for with reasonable price and good quality. The customer service is professional and can step-up immediately to help and solve a problem. Thank you
I tried the 1st order with supplier thru alibaba.
This is good experience for me and I will try more and more
In future. This service is very useful.
This is my third purchase through Alibaba. I have been pleased with each. I feel secure in my business dealings through Alibaba.
We've used Alibaba multiple times, and have been very pleased with the results. We feel safe and confident ordering with their Trade Assurance program, and have no issues with vendors.
I have done at least 5 orders for 4 different product so far. I feel safe when I deal with Alibaba. Very professional. Their system is well thought out. Will continue to use them.
Ich habe jetzt das zweite mal bestellt und alles hat bestens funktioniert, kann ich nur empfehlen es wurde schnell und sehr gut ausgeführt.
Recomendo muito, facil de encontrar parceiros comerciais e seguro tambem. Tive um problema que foi logo solucionado.
They facilitated the connection between the supplier and buyer and oversaw that all questions were responded to in a timely manner. The supplier was awesome as well. They ensured and provided reassurance that the product would be shipped and delivered in a timely manner. When delays occurred it was communicated. Of course delays do occur that is of no fault of the supplier. I will return to Alibaba for future purchases.
I recommend this vendor, order fully meets my requirements.It was carried out in a fast and qualitatively.
First shopping from Arababa, stamp quality products Sellers very good service. Delivery on time. Next time, will subsidize
The perfect platform where you can get anything you need with the excellent price, safe and easy, transparent easy for anyone to start new bussiness. Very glad that i find something like these. Thanks
Alibaba.com is very reliable and secure website. You can buy lots of different products from choice of lots of suppliers.
This was the first time ordering on Alibaba.com and I wasn't sure about how to order. Susan talked me through the ordering process. Product arrived very fast and I am delighted with the quality.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

