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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
Follow Klassy K.
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This was the only jewelry vendor out of many I used on Alibaba who actually had my entire order 100% correct. There were no missing pieces and all the colors and sizes were true to my original order. I'm very pleased.

Date of experience: June 6, 2020
Canada
1 review
0 helpful votes
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Good customer service and detailed pricing. It was my first experience ordering on alibaba.com as a customer.

Date of experience: June 6, 2020
Australia
1 review
0 helpful votes
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Excellent seller will buy from again. Postage was a little pricey. Product arrived in good condition

Date of experience: June 6, 2020
Hawaii
1 review
0 helpful votes
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Will Yu was very professional and the shipment was fast. The quality of work was exceptional. You can trust this company 100%. Thank you once again!

Date of experience: June 6, 2020
Washington
1 review
0 helpful votes
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Super Slecht site
June 6, 2020

Super slecht site!
1 van de 10 keer komt jouw spullen bij jou thuis.
Ik heb oordopjes van 18 euro besteld, helemaal niks ontvangen. Toen had ik gemaild, toen zijden ze dat de fout bij mij zit. Andere keer bescherming voor de scherm van mijn telefoon, ook helemaal niks ontvangen. Super slecht service. En als je iets te klachten hebt sturen ze helemaal niks, of reageren ze super dom. Helemaal niet blij met deze site.

Date of experience: June 6, 2020
GB
1 review
0 helpful votes
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So far so good all my transaction was managed sincerely. I am willing to use Alibaba express again and again

Date of experience: June 6, 2020
Bahrain
1 review
0 helpful votes
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Outstanding
June 7, 2020

Outstanding site you can find whatever you are looking for with reasonable price and good quality. The customer service is professional and can step-up immediately to help and solve a problem. Thank you

Date of experience: June 6, 2020
KR
1 review
0 helpful votes
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I tried the 1st order with supplier thru alibaba.
This is good experience for me and I will try more and more
In future. This service is very useful.

Date of experience: June 6, 2020
Oregon
1 review
0 helpful votes
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This is my third purchase through Alibaba. I have been pleased with each. I feel secure in my business dealings through Alibaba.

Date of experience: June 5, 2020
Canada
1 review
0 helpful votes
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We've used Alibaba multiple times, and have been very pleased with the results. We feel safe and confident ordering with their Trade Assurance program, and have no issues with vendors.

Date of experience: June 5, 2020
Florida
2 reviews
0 helpful votes
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Confident Buying
June 6, 2020

I have done at least 5 orders for 4 different product so far. I feel safe when I deal with Alibaba. Very professional. Their system is well thought out. Will continue to use them.

Date of experience: June 5, 2020
Germany
1 review
0 helpful votes
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Restaurant Drucker
June 6, 2020

Ich habe jetzt das zweite mal bestellt und alles hat bestens funktioniert, kann ich nur empfehlen es wurde schnell und sehr gut ausgeführt.

Date of experience: June 5, 2020
Brazil
1 review
0 helpful votes
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Recomendo muito, facil de encontrar parceiros comerciais e seguro tambem. Tive um problema que foi logo solucionado.

Date of experience: June 5, 2020
New York
1 review
0 helpful votes
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They facilitated the connection between the supplier and buyer and oversaw that all questions were responded to in a timely manner. The supplier was awesome as well. They ensured and provided reassurance that the product would be shipped and delivered in a timely manner. When delays occurred it was communicated. Of course delays do occur that is of no fault of the supplier. I will return to Alibaba for future purchases.

Date of experience: June 5, 2020
Ukraine
1 review
0 helpful votes
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Сonveyor belts
June 5, 2020

I recommend this vendor, order fully meets my requirements.It was carried out in a fast and qualitatively.

Date of experience: June 5, 2020
Thailand
1 review
0 helpful votes
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Can be trusted
June 5, 2020

First shopping from Arababa, stamp quality products Sellers very good service. Delivery on time. Next time, will subsidize

Date of experience: June 5, 2020
GB
2 reviews
0 helpful votes
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The perfect platform where you can get anything you need with the excellent price, safe and easy, transparent easy for anyone to start new bussiness. Very glad that i find something like these. Thanks

Date of experience: June 5, 2020
Bulgaria
1 review
0 helpful votes
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Alibaba.com is very reliable and secure website. You can buy lots of different products from choice of lots of suppliers.

Date of experience: June 5, 2020
Latvia
1 review
0 helpful votes
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Excellent
June 5, 2020

Very good Factory, sociable and conscientious, received my order and I am very satisfied with the product i recommend.

Date of experience: June 5, 2020
Ireland
1 review
0 helpful votes
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This was the first time ordering on Alibaba.com and I wasn't sure about how to order. Susan talked me through the ordering process. Product arrived very fast and I am delighted with the quality.

Date of experience: June 5, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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