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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Works well. No problems, it was my first time I used Alibaba and there was no problems from start to finish.
Thank you!
Ordered a replacement battery for my hoverboard, fits perfectly and works with original charger! The seller was very helpful and supported with order placement, the battery was manufactured according to my specification. The seller made a good price, I can highly recommend for business!
I have been using Alibaba for years and it has always been so easy to find what I need easily. They make easy to find sellers that are reputable and make it safe and easy to start an order and have it shipped quickly. They're trade assurance give my order security and helpful shipping updates.
THis is my second order from this company. Sales person very is responsive to any enquiry. On time delivery. Product quality is as expected.
For me the best company and i will buy definetly other products at this company.
I am very happy with the very friendly and professional salesperson, tecnical information, fast deliverytime, quality of the products and definetly with the prices. Best company for my project. I am happy.
Very nice company super service quality goods fast delivery to America. I advise everyone. I will surely return to you again
Great platform with cool service it made it easy to do business around the globe only if increase products and operate and include more countries in AFRICA it gonna be perfect
Causing chaos not accepting prepaid cards all of a sudden without pre-warning customers, yet other payment options not working for more than10days not reversing declined payments, totally unacceptable
Very helpfull source for my developing business! Trustworthy sellers so far so good. Plan to do more service with the company in the very near future!
We are able to run our business succesfully thanks to Alibaba. We get connected with the suppliers we need and we are able to make the transactions we require. There will be times that things do not work out, but that's part of business. Just make sure to connect with the right suppliers and business partners, and this platform will help you.
Long process because corona pandemic but the seller is very professional, products are good quality. But Alibaba have to update the tracking continuously
Site was a little confusing for a first user, but once I figured it all out, it was smooth sailing from there.
Good customer service and detailed pricing. It was my first experience ordering on Alibaba as a customer.
Alibaba have truly helped me expand my business
You do have to seperate the not so good products from the best. Samples i feel are always needed first before any commitment on large orders.
Many thanks
Nathan
Always very satisfied with the professional service in delivery and quality and communication.
They have enough experience and knowlege in this product and market to convince customers.
TRÈS BON SITE, ÉNORMÉMENT DE CHOIX ET LIBRE A CHACUN DE CHOISIR ET DE TROUVER SON BONHEUR;
MOI, DE MON COTE J'EN SUIS SATISFAIT.
First time ordering off alibaba i found it to be a easy process and the range offered on the site exceeded my expectations. The product i received was of good quality and the price was great. Will be doing alot more business through this website
Their product quality is really good and shipping is pretty fast. The best part of the message and / email makes it easy to contact suppliers.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

