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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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South Africa
1 review
0 helpful votes
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Works well. No problems, it was my first time I used Alibaba and there was no problems from start to finish.
Thank you!

Date of experience: June 9, 2020
Austria
1 review
0 helpful votes
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Ordered a replacement battery for my hoverboard, fits perfectly and works with original charger! The seller was very helpful and supported with order placement, the battery was manufactured according to my specification. The seller made a good price, I can highly recommend for business!

Date of experience: June 9, 2020
California
1 review
0 helpful votes
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I have been using Alibaba for years and it has always been so easy to find what I need easily. They make easy to find sellers that are reputable and make it safe and easy to start an order and have it shipped quickly. They're trade assurance give my order security and helpful shipping updates.

Date of experience: June 9, 2020
Malaysia
1 review
0 helpful votes
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THis is my second order from this company. Sales person very is responsive to any enquiry. On time delivery. Product quality is as expected.

Date of experience: June 9, 2020
Switzerland
1 review
0 helpful votes
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For me the best company and i will buy definetly other products at this company.
I am very happy with the very friendly and professional salesperson, tecnical information, fast deliverytime, quality of the products and definetly with the prices. Best company for my project. I am happy.

Date of experience: June 8, 2020
New York
1 review
0 helpful votes
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Good Website
June 9, 2020

Very nice company super service quality goods fast delivery to America. I advise everyone. I will surely return to you again

Date of experience: June 8, 2020
Illinois
1 review
0 helpful votes
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CEO
June 9, 2020

Great platform with cool service it made it easy to do business around the globe only if increase products and operate and include more countries in AFRICA it gonna be perfect

Date of experience: June 8, 2020
GB
1 review
1 helpful vote
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Resistance bands
June 8, 2020

Causing chaos not accepting prepaid cards all of a sudden without pre-warning customers, yet other payment options not working for more than10days not reversing declined payments, totally unacceptable

Date of experience: June 8, 2020
New York
1 review
0 helpful votes
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So far so good!
June 9, 2020

Very helpfull source for my developing business! Trustworthy sellers so far so good. Plan to do more service with the company in the very near future!

Date of experience: June 8, 2020
Czechia
1 review
0 helpful votes
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Airtrck
June 9, 2020

Web funguje velmi dobře. Široká nabídka. Jen by nabídka některých inzerentů mohla být přehlednější a jasnější (info o dopravě)

Date of experience: June 8, 2020
Wisconsin
1 review
0 helpful votes
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Great
June 9, 2020

It is a very good choice of business. Veryy recommended. They should receive a grant for this site.

Date of experience: June 8, 2020
NL
1 review
0 helpful votes
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Great platform
June 9, 2020

We are able to run our business succesfully thanks to Alibaba. We get connected with the suppliers we need and we are able to make the transactions we require. There will be times that things do not work out, but that's part of business. Just make sure to connect with the right suppliers and business partners, and this platform will help you.

Date of experience: June 8, 2020
Senegal
1 review
0 helpful votes
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Products Alibaba
June 9, 2020

Long process because corona pandemic but the seller is very professional, products are good quality. But Alibaba have to update the tracking continuously

Date of experience: June 8, 2020
Missouri
1 review
0 helpful votes
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First time user.
June 9, 2020

Site was a little confusing for a first user, but once I figured it all out, it was smooth sailing from there.

Date of experience: June 8, 2020
Kenya
1 review
0 helpful votes
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Good customer service and detailed pricing. It was my first experience ordering on Alibaba as a customer.

Date of experience: June 8, 2020
GB
1 review
0 helpful votes
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Grill mat
June 9, 2020

Alibaba have truly helped me expand my business
You do have to seperate the not so good products from the best. Samples i feel are always needed first before any commitment on large orders.
Many thanks
Nathan

Date of experience: June 8, 2020
KR
1 review
0 helpful votes
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EBM FAN
June 9, 2020

Always very satisfied with the professional service in delivery and quality and communication.
They have enough experience and knowlege in this product and market to convince customers.

Date of experience: June 7, 2020
Reunion
1 review
0 helpful votes
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ENSEMBLE CORRECT
June 9, 2020

TRÈS BON SITE, ÉNORMÉMENT DE CHOIX ET LIBRE A CHACUN DE CHOISIR ET DE TROUVER SON BONHEUR;
MOI, DE MON COTE J'EN SUIS SATISFAIT.

Date of experience: June 7, 2020
New Zealand
1 review
0 helpful votes
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Autoparts
June 8, 2020

First time ordering off alibaba i found it to be a easy process and the range offered on the site exceeded my expectations. The product i received was of good quality and the price was great. Will be doing alot more business through this website

Date of experience: June 7, 2020
Maryland
1 review
0 helpful votes
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Their product quality is really good and shipping is pretty fast. The best part of the message and / email makes it easy to contact suppliers.

Date of experience: June 7, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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