AlibabaReviews 13,223

I am in the middle of a dispute with Yiwu Chuanqi Household Goods Co., Ltd. since the beginning of June till now. I am at the risk of losing USD1800 now. A stack of product of poor quality which cannot be sold. I'm left with 2 options -

1. Sell and destroy my brand
2. Lose my USD1800 because the supplier is not willing to refund and Alibaba cannot help.

The supplier provides poor quality of the product which is different from what is shown on the platform. The reason given is that we negotiated for a lower price so which means to say - 'you negotiate a lower price, the supplier agrees and provides a lower quality product without informing'.

Please avoid this supplier - Yiwu Chuanqi Household Goods Co., Ltd. if you can help it.
If you must deal with them, you have been warned.

Alibaba should be strict with the suppliers on their platform, I mean seriously... there is no shortage of suppliers out there who will not want to use your platform.

Buyers are the ones who keep the platform alive, not the suppliers.

I received messages saying to me that my time to request for a refund was over when the product never reached my company yet. I think they dont pay attention to they are hiring as many of the sale representative dont want to try. Or if there is a problem with the product they no longer respond to you. I had set quite a big about to spent on here but i am close to change my mind,. Some things that they sales is so expensive that i would have to sale it here in Canada 4x the price to make a small catch up of my money after i am done paying for all the taxes... when they say 0.060- 0.070 that is a huge $%^%#&. I never received any really good price that makes me wanna come back but im gonna try one more time

Her şey için teşekkür ederim. ürün kalitesi üst düzeyde. Tedarikçinin ilgi ve disiplini muhteşem. İş takibi ve müşteriye ilgi ve yardımcı olma, çözüm odaklı iş birliği harika. Yazışmalarda hızlı cevap almaktan memnunum. Ürün bedeli oldukça ekonomik olmasına rağmen, kargo, lojistik ve diğer bedeller biraz fazla Teşekkür ederim. İlerleyen zamanda tekrar çalışmayı düşünüyorum.
Her şey için teşekkür ederim. ürün kalitesi üst düzeyde. Tedarikçinin ilgi ve disiplini muhteşem. İş takibi ve müşteriye ilgi ve yardımcı olma, çözüm odaklı iş birliği harika. Yazışmalarda hızlı cevap almaktan memnunum. Ürün bedeli oldukça ekonomik olmasına rağmen, kargo, lojistik ve diğer bedeller biraz fazla Teşekkür ederim. İlerleyen zamanda tekrar çalışmayı düşünüyorum.