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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent product, excellent price, communication with the seller is the best, the treatment is the best, they are the best to buy, your purchase is safe with them
Good customer service hard worker makes sure every product is perfect and makes sure the customer is happy with the results... more thank you
Fannie with Yiwu Shicai Import And Export Co., Ltd. is a life saver! After going through vendor after vendor with tons of let downs with other suppliers with their poor quality, size un true, delayed shipping over and over, I found Fannie's shop and will continue to give her my business! I've ordered 3 times thus far from womens clothing to sandals and the quality is perfect! Def recommend this shop!
Excelente todo el tramite y recibido dentro del tiempo estimado. Recomiendo el trabajo
Bien bien bien bien
I have been using Alibaba for over 10 years. I consider it the eBay of China. Alibaba has reviewed the companies that are on the site and that's a plus! I have never had a bad experience and I have order shirts, vinyl & glitter lettering, crystals, hats and now face shields.
En esta ocacion fue buena mi experiencia de compra atraves de alilbaba... siempre estubo la duda pero al termino de todo y obtener mi producto quede satisfecho... buena eleccion.
Excellent customer service and a great product. Fast delivery. Knowledgeable staff. Consistently communication throughout the whole process.
Very good company. Always there to help you. I make two purchases with differente suppliers via Alibaba. Everything could have been perfect.
This company is impossible to get ahold of anyone. They have numbers that automatically disconnect others which have a busy signal.
The company I supposedly purchased from was a 10 day shipment. However two months later in still waiting. No items, no refund and no legitimate phone number to dispute
Never will I use this service for any future business or personal needs.
Honest, helpful service from various suppliers are available at alibaba.com Special requests were received and billed out through wifi app communications. Thank you for your excellent service.
I COULD WRITE A BOOK BUT I WRITE SOME WORDS THAT MATCHES THIS COMPANY:
-PROFESSIONAL
-FAIR
-QUALITY PRODUCT
-ALWAYS IN TIME
-IMMEDIATE RESPNOSE FOR MESSAGES EVEN ON WEEKENDS
-ABSOLUTELY KIND!
A great platform to find the right business partner. I have made several transactions so far and am very pleased.
Everything you need it's all there, but, too expensive shipping cost is always a problem maybe will consider sea freight as an option
Very professional Company to deal with and my order arrived a day early.
Fiona in sales was always friendly, attentive and helpful in answering all my questions.
I believe I purchased a superior machine to many that I had view.
Would highly recommend.
Great Seller would work with again Li was very helpful in getting my design for a poor image to a top quality Flag.
It is so much fun working on alibaba, so many items and suppliers! Not always easy to find the right supplier and you need to be willing to wait a month before items arrive, overall I think there is not much better way to buy stock out there. Especially if you just started an online business and cannot buy huge quantity.
Muy buena atención para realizar la compra del equipo celular, espero recibir comunicación de ustedes cuando hayan ofertas de equipos celulares, especialmente de la marca Huawei
Make 5 purchases via Alibaba. Everything could have been perfect.
But big black spot: the euro-dollar exchange rate used at the time of payment. This rate is not the market and has always been against me (which translates into a surplus of about 1% of my purchases). The customer service does not give me any satisfactory explanation. Hoping that this doesn't happen again on my next orders.
I GOT EXACTLY WHAT I WANTED AND IN A VERY GOOD SHAPE. AM VERY GRATEFUL TO YOU FOR MAKING THIS POSSIBLE. WELL DONE TEAM
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members