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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Excellent
August 8, 2020

As a Mexican, it is difficult to find committed, responsible and patient providers and I found all that in Feitian.

My product arrived quickly, complete and smoothly, properly identified.

Without thinking, I would buy from them again since they solved the problem that arose immediately and my product arrived faster than expected.

Date of experience: August 7, 2020
Texas
1 review
4 helpful votes
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Bait and switch
August 7, 2020

I ordered a backup camera system and what I received was total junk not matching the ad listing. The box I received the system in was of the system I ordered but the contents were low quality junk not worth half as much. I filed a trade assurance claim and was denied help. They offered 30. Credit for ripping me off to which I replied with F. U. The system was supposed to have a separate dvr and 1080p cameras but I got junk.

Date of experience: August 7, 2020
AG
1 review
0 helpful votes
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Shenzhen Shine Solar Co., Ltd. have done a fantastic job getting the flexible panels shipped to me in the Caribbean.
Many thanks,
Greg Robinson

Date of experience: August 7, 2020
GB
1 review
0 helpful votes
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Great platform
August 8, 2020

I have only been using Alibaba for a few months now but I find it extremely easy and intuitive. The ability to place orders, make payments, track deliveries and have the Trade Assurance all in one place and sitting behind all my transactions is very encouraging.

Date of experience: August 7, 2020
Texas
1 review
0 helpful votes
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Great Products
August 8, 2020

Alibaba has many great products to choose from and most reps reply quickly to inquiries. Some don't reply as quick but there are other stores with similar products. They have great product prices but the only downfall is the shipping rates. It's best to get information on shipping before ordering. There are different suppliers for the same products with cheaper shipping rates. But be weary ones you buy there is no going back as for shipping products back for refund is basically not an option since it might cost more than the product's worth. Make sure your getting exactly what your paying for. Ask for samples or pictures of products first hand if necessary.

Date of experience: August 7, 2020
AE
1 review
0 helpful votes
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Good Experience
August 8, 2020

I ordered my supplies from Henan Green Food Com. Ltd. And I am very happy with the smoothness of the transaction. Helen, the person I was dealing with is amazingly professional in all her dealings with me. I am so happy I found a good manufacturer.

Date of experience: August 7, 2020
Saudi Arabia
1 review
0 helpful votes
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I was a little hesitant because Alibaba is truly a mixed bag when it comes to getting a good product. Shanghai Best Will Industrial Company, Ltd did a great job with my first order from them. Candy worked with me throughout the entire process to make sure I got what I wanted. I can only speak to what I ordered, which was the silicone wristband bracelet. I will definitely order again.

Date of experience: August 7, 2020
Hungary
1 review
0 helpful votes
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Super
August 8, 2020

Very good, all our business transaction did work perfectly.
The system is easy and all our collaboration did work.

Date of experience: August 7, 2020
France
1 review
1 helpful vote
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Shenzhen Weifengda Craft Gift Co., Ltd. is a perfect partner to do business with. Very patient and professional, great quality production. The Alibaba Trade Assurance is perfect. I will certainly order again on this website.
To have the same experience as me, just take care to check the reputation of your business partner before ordering.

Date of experience: August 6, 2020
Australia
1 review
0 helpful votes
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Very Happy
August 8, 2020

For a first time user, Catherine made it very easy to get through the process. Paid and received my sample product
Easy and effortlessly. Thank you

Date of experience: August 6, 2020
Ohio
1 review
0 helpful votes
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Three Purchases
August 8, 2020

Alibaba is safe and protects buyers. The products are all amazing, prices are the best, and customer service is reassuring.

Date of experience: August 6, 2020
Mexico
1 review
0 helpful votes
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It was a pleasure to work with this company. They worked with me to find the right product, suggested a tailor made solution, had it ready in record time and it arrived also in record time.

Date of experience: August 6, 2020
California
1 review
0 helpful votes
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Excellent platform and great suppliers so far everyone has been trustful and trustworthy.

Thank you for providing this opportunity to connect to great suppliers~

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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I had good experience with Alibaba platform and I planning to do business with them in future.
My recommendation to shorten the time of dispute when come to refund request.

Date of experience: August 6, 2020
TT
1 review
0 helpful votes
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I order some plastic ware robe from them. I had some problem with agent fees so I ask for a refund. When I ask for the refund Mr Carter Wang said the agent send back the goods and he had to pay $20.00 US. I say make an invoice to get back your money. After I pay $25.00 US for the shipping.He said he pay $25.00 to ship. I paid for the goods and the shipping.So I went to claim my money on trade assurance.He stop the claim he up load all the conversation as evidence. I decide I am sending it to Dispute Resolution to settle because I have $20.00 and not $45.00 US. I up load my evidence. Almost a month haven't heard nothing from Alibaba about the matter. Sunday I receive a message saying supplier has not up load evidence.The Tuesday I receive a next message asking if I agree for him to get $20.00US and let me up load evidence. I had already gave them the evidence. Wednesday I receive a message from Lori to say matter close. Alibaba then put on the dispute after considering my dispute I am not to get back no refund.The level of dishonesty.So he has the goods and he has my money.He then put a claim that the goods got damage.The agent never receive any good from him. After sending him a message he turn around and call me foolish.So he has my $128 US and his goods.If I up load the evidence why are they coming back asking for evidence? I need my money back from this company. A bunch of thieves.

Date of experience: August 6, 2020
Peru
1 review
0 helpful votes
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Excelente Proveedores, servicio Profesional, la atención y asesoría es oportuna y rápida. Los Productos llegaron rápido y tal como lo ofrece el Proveedor. Es recomendable.

Date of experience: August 6, 2020
Cameroon
3 reviews
7 helpful votes
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I brought product from this site but didn't received my package the tracking giving to me was fake that's why I recommend (presspharmacyshop.com) because the got easy service and the are reliable.

Date of experience: August 6, 2020
Nevada
1 review
1 helpful vote
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Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.

Date of experience: August 6, 2020
California
1 review
0 helpful votes
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On time delivery, helpful friendly and quick,, honestly I recommend, totally satisfied about my orders i looking right now for other items because I hade good experience in my transactions...

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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Tina is really helpful, very professional, product is also really good, i am really happy with product and services.

Date of experience: August 6, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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