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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Custom folder
August 8, 2020

All good and in time excelleny service and communication receipt all was good and as promised wiil order soon again next year or so

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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Very safe and helpful
August 7, 2020

Chose the right manufacture and do your research and this site works so well and is very safe. I am a first time buyer just starting out and I have had no problems what so ever. And all payments are secure again as long as you do your research and go with Trade assurance, verified supplier and gold members and you will be fine.

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
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I bought goods from a listed Alibaba trade assured, verified company. Goods were as described, sale and delivery efficiently handled. Seller helpful and friendly with good communication. Payment via Alibaba pay portal was easy and secure.
Other reviewers seem to have had problems, but I did not.

EDK light units from Shenzhen Sunlight lighting.

Date of experience: August 6, 2020
Washington
1 review
0 helpful votes
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Excellent service.
August 7, 2020

Always quick reply to messages. Quality, quantity and time of delivery were according our agreements. I reecommend this company and sales manager Alisa Wang

Date of experience: August 5, 2020
New York
1 review
0 helpful votes
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Great Products
August 7, 2020

Perfect and conditioned as described. I will recommend Alibaba to all my friends
Easy to shop on and quality products as mentioned.

Date of experience: August 5, 2020
Philippines
1 review
0 helpful votes
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I ordered from a supplier and part of the product is defective. I refunded the amount since I have paid under Alibaba trade assurance. It really works. The refund just took 2 days to settle.

Date of experience: August 5, 2020
Honduras
1 review
0 helpful votes
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Great service
August 7, 2020

Great service. I recommend this company. Please ask for Bonnie. She is the sales executive and has the best service.

Date of experience: August 5, 2020
Florida
1 review
0 helpful votes
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On-time delivery, Ivy was so helpful and amazing customer service, friendly and quick response. I will definitely come back to buy more product from them.

Date of experience: August 5, 2020
Colombia
1 review
0 helpful votes
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IMDK es un excelente proveedor. Muy satisfecho con sus productos y buena atención. Los productos comprados tienen buen embaje y excelente presentación.

Date of experience: August 5, 2020
Peru
1 review
0 helpful votes
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EXCELENTE
August 6, 2020

BUEN PRODUCTO, LA COMPANIA BIEN, LA ATENCION EXCELENTE, REALMENTE MUCHA CONFINAZA POR LA CALIDAD DE SERVICIO

Date of experience: August 5, 2020
Michigan
1 review
0 helpful votes
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Super Pleased
August 6, 2020

I ordered 3 items from Alibaba. I've received 2. The items match the photos exactly. I am very pleased. One of the Manufacture/Trading company's is Shantou Wanshifa Industry and the other is Mengzhou Yixing Fur Products. Will definitely order from both again.

Date of experience: August 5, 2020
Uruguay
1 review
0 helpful votes
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Llego en menos de 10 dias. Tremendo. El Proveedor siempre contentando en tiempo y forma. Mi primer importacion salio todo bien. Nada que objetar

Date of experience: August 5, 2020
France
1 review
0 helpful votes
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Alibaba
August 6, 2020

Que ferait-on sans Alibaba et ses 40 000 000 de fournisseurs?
Merci d'exister et de me permettre d'accéder facilement à toutes ces sociétés du monde entiers

Date of experience: August 5, 2020
Canada
1 review
0 helpful votes
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Good experience.
August 6, 2020

The quality of the product was good as advertised and the experience with the salesperson(Wendy) was not only very helpful but also she had all the knowledge to drive me through the system to complete the transaction. Thanks Wendy.

Date of experience: August 5, 2020
Florida
1 review
0 helpful votes
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Excellent Provider
August 6, 2020

Excellent company the product is very good the service of the company is incredible, Alice Dang(Sales Executive) did not lose contact with me at any time, she assisted me until I received the order at my door, she is an excellent professional of sales and good service. I am very happy with the quality and service, I already found my merchandise provider. I will be placing more orders soon... Thank you.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
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The product arrived and the product is unique and ticked all the boxes of my expectation. Thoroughly enjoyed the wait and the anticipation and well please with the overall delivery of the items.

Date of experience: August 5, 2020
Australia
1 review
0 helpful votes
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Smart watch is reasonably priced & offers great quality! Would recommend this supplier to other buyers.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
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ALIBABA NEED TO FOCUS ONLY ON SELLING GOOD PRODUCTS. SOME OF THE PRODUCTS ARE USELESS AND DODGE. PLEASE KEEP ON EYE ON IT.

Date of experience: August 5, 2020
Australia
1 review
0 helpful votes
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Great customer service by Niko and quality is great of the products - communication was very friendly and professional -
Received the samples was very high quality product of different variety

Date of experience: August 5, 2020
Japan
1 review
0 helpful votes
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Very professional
August 5, 2020

Easy ordering, great supplier good communication excellent product as expected as photos. Fast delivery

Date of experience: August 5, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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