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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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All good and in time excelleny service and communication receipt all was good and as promised wiil order soon again next year or so
Chose the right manufacture and do your research and this site works so well and is very safe. I am a first time buyer just starting out and I have had no problems what so ever. And all payments are secure again as long as you do your research and go with Trade assurance, verified supplier and gold members and you will be fine.
I bought goods from a listed Alibaba trade assured, verified company. Goods were as described, sale and delivery efficiently handled. Seller helpful and friendly with good communication. Payment via Alibaba pay portal was easy and secure.
Other reviewers seem to have had problems, but I did not.
EDK light units from Shenzhen Sunlight lighting.
Always quick reply to messages. Quality, quantity and time of delivery were according our agreements. I reecommend this company and sales manager Alisa Wang
Perfect and conditioned as described. I will recommend Alibaba to all my friends
Easy to shop on and quality products as mentioned.
I ordered from a supplier and part of the product is defective. I refunded the amount since I have paid under Alibaba trade assurance. It really works. The refund just took 2 days to settle.
Great service. I recommend this company. Please ask for Bonnie. She is the sales executive and has the best service.
On-time delivery, Ivy was so helpful and amazing customer service, friendly and quick response. I will definitely come back to buy more product from them.
IMDK es un excelente proveedor. Muy satisfecho con sus productos y buena atención. Los productos comprados tienen buen embaje y excelente presentación.
BUEN PRODUCTO, LA COMPANIA BIEN, LA ATENCION EXCELENTE, REALMENTE MUCHA CONFINAZA POR LA CALIDAD DE SERVICIO
I ordered 3 items from Alibaba. I've received 2. The items match the photos exactly. I am very pleased. One of the Manufacture/Trading company's is Shantou Wanshifa Industry and the other is Mengzhou Yixing Fur Products. Will definitely order from both again.
Llego en menos de 10 dias. Tremendo. El Proveedor siempre contentando en tiempo y forma. Mi primer importacion salio todo bien. Nada que objetar
Que ferait-on sans Alibaba et ses 40 000 000 de fournisseurs?
Merci d'exister et de me permettre d'accéder facilement à toutes ces sociétés du monde entiers
The quality of the product was good as advertised and the experience with the salesperson(Wendy) was not only very helpful but also she had all the knowledge to drive me through the system to complete the transaction. Thanks Wendy.
Excellent company the product is very good the service of the company is incredible, Alice Dang(Sales Executive) did not lose contact with me at any time, she assisted me until I received the order at my door, she is an excellent professional of sales and good service. I am very happy with the quality and service, I already found my merchandise provider. I will be placing more orders soon... Thank you.
The product arrived and the product is unique and ticked all the boxes of my expectation. Thoroughly enjoyed the wait and the anticipation and well please with the overall delivery of the items.
Smart watch is reasonably priced & offers great quality! Would recommend this supplier to other buyers.
ALIBABA NEED TO FOCUS ONLY ON SELLING GOOD PRODUCTS. SOME OF THE PRODUCTS ARE USELESS AND DODGE. PLEASE KEEP ON EYE ON IT.
Great customer service by Niko and quality is great of the products - communication was very friendly and professional -
Received the samples was very high quality product of different variety
Easy ordering, great supplier good communication excellent product as expected as photos. Fast delivery
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

