On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good quality and the products are excellent Thank you very much. I will be ordering for more of those
Trade assurance helped me to go a head and place my order with piece of mind. It also gave me 15 days to test and try my products after I received the items. Alibaba releases money to seller only after I confirming the delivery of the items. Thank you
Alibaba - premium ecommerce platform with the difference. Requires a lot of attention and awareness.
We had some problems with the customs. At the end, everything is ok. Up today we had no opportunity to test the product. I hope that it works.
It was hard getting a reply back and shipping was kind of long but, quality over all was good. I did come into a few of the vendors that was very professional and shipping was not bad at all. Yes I will shop again.
YOU CANT GO WRONG AND WHEN YOU FIND SOMEONE YOU COMPLETELY TRUST STAY WITH THEM. VERY SATISFIED! PLEASE DO NOT WORRY BUT SHOP AROUND AND YOU WILL FIND EVERYONE TO BE SO HELPFUL.
Alibaba is super. Only need to find the right supplier among all which reply fast and you can start doing business.
We are glad to know them.
We have received the product in the ordered quality.
The support is very friendly and gives also the best.
We hope that we will come together in long-term business.
Products was easy to locate on site and response time from suppliers was almost immediatly. Kept me up to date with the shipping and delivering process and time frame regarding delivering date and time.
Lina from Guangzhou Meiqiai Garment Co., Ltd. is always friendly and always happy to assist no matter the hour or day. She has given so much help with cost and shipping when ever I contact her for Dresses. I will continue to purchase my inventory through Lina and the Guangzhou Meiqiai Garment Co., Ltd
Alibaba is good tool for us, trader and buyer in Korea. It's convenient and safe tranction is available.
It was the first time I bought from Alibaba and I am very satisfied:
I will be back soon; you really can find everything.
Very fast shipping as well. Excellent website and service.
Love it great quality the hair is so beautiful and bouncy can dye the hair wonderful products would recommend
Doreen so professional. Helpful and so knowledgeable. I will come back to buy again as well as referring others
Very happy with the support, it allows me to order with confidence, and gives me the assurance of a quality product
I was able to find a top notch manufacturer to bring a new product to market. Excellent website and service.
Found a supplier very fast and found the website to be user friendly. Quite impressed how easy it all was! Will use again in the future.
Alibaba is a great place to order products. And to be honest, make sure to purchase a sample of the product before buying a large order of it because all products are not of great quality. You have to test the products out and see if you like it. There are some good factories out there that will work with you, they will customize your products and they'll do what they promise to do for you. My overall experience with Alibaba is okay.
Supportive and value for money, am willing to do more business with Alibaba. Very convenient and very good
Es la primera vez que compro, y todo excelente me llego en el tiempo acordado
Muy recomendable y seguro
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members