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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Ohio
1 review
0 helpful votes
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Easy transaction
September 27, 2020

I was a bit hesitate to place my order with a company I didn't know much about. But, the pricing of the items I wanted were irresistible so I placed my order. In short everything went smoothly, communication was very good and the transaction was completed. In a short time the package arrived and it was just as described. I was so pleased I immeditally placed a record order.

Date of experience: September 24, 2020
South Dakota
1 review
0 helpful votes
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Alibaba helped me to find what I looked for very easily. It offered me good choices and I had the chance to find a great supplier. The shipping was good and on time. It was a great experience for us!

Date of experience: September 24, 2020
Saudi Arabia
1 review
0 helpful votes
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Cheese grater
September 25, 2020

Good product, timely delivery, and very professional service. Hassle-free. Will sure do business in the very near future

Date of experience: September 24, 2020
Colombia
1 review
0 helpful votes
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Me parece muy seguro negociar por Alibaba, no he tenido ningún problema con mis pedidos, todo me ha llegado muy bien y cumplidos y rápidos al contestar

Date of experience: September 24, 2020
New York
2 reviews
0 helpful votes
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Pen Order
September 25, 2020

Very good communication and follow up. I highly recommend Alibaba and will purchase through them again.

Date of experience: September 24, 2020
Puerto Rico
1 review
0 helpful votes
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Awesome
September 25, 2020

They have very good items in the page. They also have awesome prices and the seller are very kind...

Date of experience: September 24, 2020
New Jersey
1 review
0 helpful votes
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This supplier is very trustworthy and very reliable, prompt shipping and never had any problem. I would use again and again. Highly recommended

Date of experience: September 24, 2020
Texas
1 review
0 helpful votes
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Good and bad
September 25, 2020

I have had both good and bad experiences. I have bought items for decanting perfumes and those went great. I looked into purchasing some televisions and was robbed of my money. They asked to talk on whatsapp, then wanted to make the purchase through western union a few days later i was sent a message that my package was on hold and needed more money but no info to pay the courrier but they wanted the money themselves. I refused and am currently trying to see about having authorities involved. Be careful for these actions. The name of the guy was li kevin from Qinghai Kunlun River Wolfberry Industry Co. But I doubt they still have that account. Just be weary of these actions

Date of experience: September 24, 2020
Chile
1 review
0 helpful votes
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First buy
September 24, 2020

As it was my first purchase through the platform, I was a bit worried. But everything happened in a clear and fluid way. I am starting a new stage in my commercial career.

Date of experience: September 24, 2020
Florida
1 review
0 helpful votes
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Turn on amazing
September 24, 2020

Excellent service and I arrived very fast to miami. I am already placing a new order. I love it. =

Date of experience: September 23, 2020
GB
1 review
0 helpful votes
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Alibaba is a great platform, I ordered an electric Fatbike from China, I had great communication with the seller and I got the bike within 3 weeks. The Bike quality was excellent, couldn't fault anything.

I will buy again through Alibaba
Patrick, London

Date of experience: September 23, 2020
Canada
1 review
0 helpful votes
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Products, services, sellers, prices. 10/10 I can't find better elsewhere. Alibaba is the perfect site..

Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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Excellent service
September 24, 2020

This is the best site for importing goods from china. The site secured my payment until I received and inspected the goods. This is trade assurance orders

Date of experience: September 23, 2020
Iceland
1 review
0 helpful votes
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Ease of use - Great service
September 24, 2020

Needed a product. Found it easily. Ordered and got quick feedback. Quick delivery following payment. Really great service. I will use this again.

Date of experience: September 23, 2020
Louisiana
1 review
0 helpful votes
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ZHOU ANDY
September 24, 2020

Had some issues with getting the exact custom colors I ordered, but she got it right in the end. Shipping was kind of long but, quality over all was good. I did come into a few of the vendors respond quickly and I love that.

Date of experience: September 23, 2020
Sweden
1 review
0 helpful votes
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If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.

There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.

Date of experience: September 23, 2020
GB
1 review
0 helpful votes
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Very Happy
September 24, 2020

Great experience. It is very easy to order things and it is very cheep also. And it make me very happy.

Date of experience: September 23, 2020
Uganda
1 review
0 helpful votes
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Great service
September 24, 2020

Thanks to the supplier, Alibaba and Fedex. Received in good quality and condition, happy to do business with you

Date of experience: September 23, 2020
Japan
1 review
0 helpful votes
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Easy to use and convenient
September 24, 2020

Reliable
Sufficient product performance, quality and seller reliability. It's a good service andgood shops.
I want to use it in the future.

Date of experience: September 23, 2020
Canada
1 review
0 helpful votes
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Transparent stickers
September 24, 2020

I was very pleased by the service and timely manner it took to take my order and asked me questions to better my experience with this company. Notified my representative that served me and she was always available to answer any question I had, I just started another order and will continue to work with them in the future.

Date of experience: September 22, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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