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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was a bit hesitate to place my order with a company I didn't know much about. But, the pricing of the items I wanted were irresistible so I placed my order. In short everything went smoothly, communication was very good and the transaction was completed. In a short time the package arrived and it was just as described. I was so pleased I immeditally placed a record order.
Alibaba helped me to find what I looked for very easily. It offered me good choices and I had the chance to find a great supplier. The shipping was good and on time. It was a great experience for us!
Good product, timely delivery, and very professional service. Hassle-free. Will sure do business in the very near future
Me parece muy seguro negociar por Alibaba, no he tenido ningún problema con mis pedidos, todo me ha llegado muy bien y cumplidos y rápidos al contestar
This supplier is very trustworthy and very reliable, prompt shipping and never had any problem. I would use again and again. Highly recommended
I have had both good and bad experiences. I have bought items for decanting perfumes and those went great. I looked into purchasing some televisions and was robbed of my money. They asked to talk on whatsapp, then wanted to make the purchase through western union a few days later i was sent a message that my package was on hold and needed more money but no info to pay the courrier but they wanted the money themselves. I refused and am currently trying to see about having authorities involved. Be careful for these actions. The name of the guy was li kevin from Qinghai Kunlun River Wolfberry Industry Co. But I doubt they still have that account. Just be weary of these actions
As it was my first purchase through the platform, I was a bit worried. But everything happened in a clear and fluid way. I am starting a new stage in my commercial career.
Excellent service and I arrived very fast to miami. I am already placing a new order. I love it. =
Alibaba is a great platform, I ordered an electric Fatbike from China, I had great communication with the seller and I got the bike within 3 weeks. The Bike quality was excellent, couldn't fault anything.
I will buy again through Alibaba
Patrick, London
Products, services, sellers, prices. 10/10 I can't find better elsewhere. Alibaba is the perfect site..
This is the best site for importing goods from china. The site secured my payment until I received and inspected the goods. This is trade assurance orders
Needed a product. Found it easily. Ordered and got quick feedback. Quick delivery following payment. Really great service. I will use this again.
Had some issues with getting the exact custom colors I ordered, but she got it right in the end. Shipping was kind of long but, quality over all was good. I did come into a few of the vendors respond quickly and I love that.
If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.
There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.
Great experience. It is very easy to order things and it is very cheep also. And it make me very happy.
Thanks to the supplier, Alibaba and Fedex. Received in good quality and condition, happy to do business with you
Reliable
Sufficient product performance, quality and seller reliability. It's a good service andgood shops.
I want to use it in the future.
I was very pleased by the service and timely manner it took to take my order and asked me questions to better my experience with this company. Notified my representative that served me and she was always available to answer any question I had, I just started another order and will continue to work with them in the future.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

