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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Las transacciones muy rápidas y con seguridad, los proveedores muy buenos, económico cualquiera que desee iniciar su proyecto de importación no debe dudar en usar alibaba, ademas que por temporadas tienes descuentos y muchas cosas, simplemente excelente
Good supplier helpful and clear explanation. About the grass quality is good more than expected and strong with thick yarn. The price is acceptable and the product is coming out the same with order size
Loved every item nicely packaged and no smells. Shes really nice shipping is fast slow now due to cov but once it st it takes 2 days when sent.
My recent transactions were all good. I have no complaints so far. All sellers have been so good to me..
100% seguro efectuar negocios por Alibaba, todos los proveedores son de confianza, estamos trabajando con este portal mas de 12 años y todo a salido muy bien.
Sergio Rivas.
100% sure doing business through Alibaba, all suppliers are trusted, we have been working with this portal for more than 12 years and everything has gone very well.
Sergio Rivas.
I think the most people in Alibaba are trying to be kind and helpful to reach their goal.
I had a great deal, and have plan to trade more often.
Very easy to navigate when sourcing products with timely responses from suppliers and through alibaba have purchased quality products.
La compra ha sido muy facil por que ofrecen diversidad de productos y la empresa que nos contactamos nos apoyo en direccionar las alternativas, ahora importaremos mensualmente
Good business. The garments are soft and comfortable. Will do business again. The delivery was fast and on time than i expected. Thank you
El proveedor me dió un ben trato y su tiempo de respuesta ha sido eficaz. La calidad del producto es buena.
Jane was very helpful the first day we started communicating. She was able to walk me through the items and dimensions with the products. The product was well made and sturdy. I've done some tests with the items and they are great. The prints of my logo are clear and easy to read.
Great platform and love using it. There is always a room for improvement on reducing commission on Trade Assurance would be nice!
It is agile to buy, the truth is I use it little so far it has turned out well. I hope to continue shopping without problems
Julie provided a great service and the quality product arrived on time without any issues. I hope to do business with her in the future
My purchase on Alibaba was easy and I had help every step of the way,
If I had questions, there was a chat service that was readily available
It was good that I was able to communicate with the seller any time I Wanted to.
Customer service is great!
Don't use Ali baba, they have a trade assurance gaurentee for buyers, but it's not genuine. I brought electric scooters and they took near 4 months to arrive. Then they were faulty, contacted manufacture didn't reply for 1 month. Sent them and Ali baba video of the faults, it took them near 5 weeks to adjudicate, that-they couldn't confirm the whole 15 units were faulty, 4 units were faulty, what I said was how can I get confidence in the others not working. Anyway they say that the customer satisfaction is important, it is garbage, buyer be cautious here as they don't support they buyers and in China thier are plenty of shonky sellers and I got sucked in by Ali baba trade assurance, which is worth nothing. Don't buy of there sure there is no genuine trade assurance
Outstanding product, been buying for 12 months now, fantastic service always. John Rowley CEO ICUK Limited
Using Alibaba is user-friendly and makes ordering from my suppliers in China very easy. I'm 99% happy, however my only suggestion is that they allow PayPal as a payment option for suppliers.
It's good but try to match lead time. Only the problem but other thing is ok. If I need more the product, I will buy that one more time.
One of the things I like best about Alibaba is the reliability of suppliers. You can be sure that all suppliers here will try to do their best to satisfy the client. The number of suppliers is impressive. With no doubt, the best shopping place in the world.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members