On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
A lot of options to shop and choose. I would recommend this website to others if they need a vendor.
I had a good experience on my first purchase. Sent a message and got several suppliers answering making my choice easy. Transaction was easy and secure too.
Great Nursery bag and we received it in a timely period.
The supplier was very courteous, responsive and very helpful
Oldukça iyi ve güvenli bir şekilde aktarım oluyor. Doğru kişileri bulabiliyoruz. Oldukça güvenli satıcılar içinde aynı şekilde
It was easy fr me to find and compare suppliers and products. Everything went very smoothly from searching, ordering payment and delivery. It did not feel like I was dealing with someone from the other side of the world.
I like everything is done to serve your needs, and the technical process is simple, you place your order and just wait for it to arrive!
Muy ben proceso, aunque a veces no me entendía algunos aspectos técnicos logramos superarlos, y el tiempo de entrega es rápido, aunque hay un cobro adicional por parte de la paquetería que no me facturaron.
La entrega fue rapida, antes de lo esperado, buena atencion muy cordial y amable, seguire trabajando con este proveedor.
Don't use seller protection they never find in your favour. You usually get an insulting offer of $50 for a $1000 offer when every item in the order is fit for nothing but the bin.
Good and a very nice product! Also the communication was very kind and nice. I will definately buy again!
Good guidance. Quick response and problem free. The company you deal with through Alibaba makes the difference, so research before buying
Very good quality jewelry, very pretty, I recommend this supplier. The shipment is fast and the communication is easy. They are very available.
Delivery was fast and all items came safe and undamaged, buying was easy and they was extremely helpful though the entire order process,
Sellers on Alibaba do not provide quality stock photos. We as the sellers must be given High Quality Stock Photos for our purchases that include high shipping and handling cost. The stock photos are extremely small. The pixels are not even enough for me to attach it here. As we try to increase the extremely tiny photo, it is extremely blurry..."Not Good." High Quality Stock photos must be standard when selling products; this increase business internationally if customers have the ability to actually see the product.
I really appreciate Alibaba. My business is getting bigger with alibaba. I hope we will continue in that way
What I ordered was exactly what was expected. Delivery was quick and very satisfied with the product.
オンラインビジネスがこんなに手軽にできることに感謝致します。
私の意向にも適切に対応して頂きました。見本の手配、問い合わせにも迅速であり、
よいコミュニケーションでビジネスができました。
今後も利用させて頂きます。
I REALLY LIKE ALIBABA WEBSITE FIND ANYTHING UNDER ONE ROOF ALSO IT'S VERY SAFE I LOVE ALIBABA WEBSITE
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members