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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Colorado
1 review
0 helpful votes
Follow Taryn S.
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I was nervous to try this site as I've heard it can be tricky, complicated or scammy. I had the opposite experience, the seller was communicative and helpful and the product was high quality and arrived surprisingly fast.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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Excellent product and Excellent Service from Shenzhen Zoomtak. I am Very Satisfied with this transaction.

Date of experience: October 5, 2020
France
1 review
0 helpful votes
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PREFABRICATED HOUSE
October 6, 2020

Very good business website product and very good services.
Easy to use
All waranty are taken, we buy on alibaba since 2012 and we always find new product and new supplier with very good skill.

Date of experience: October 5, 2020
Italy
1 review
0 helpful votes
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I had my buying closer
October 6, 2020

I have to tell that everything went very well. I am satisfied for the way I have been treated during the process of doing goods and shipping.

Date of experience: October 5, 2020
Chile
1 review
0 helpful votes
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Todo impecable
October 6, 2020

Recibí la orden completa, bien envuelta, bien sellada y bonita. Se nota calidad y preocupación en la hechura y el empaque. El proveedor siempre mantuvo contacto conmigo y se mostró preocupado durante todo el proceso. Gracias!

Date of experience: October 5, 2020
Indonesia
1 review
0 helpful votes
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The ease of shopping directly from the maker and being able to communicate with suppliers. Thank you Alibaba

Date of experience: October 5, 2020
Spain
1 review
0 helpful votes
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Mi primer compra
October 6, 2020

Fue todo muy bien. Los productos llegaron cuidadosamente empaquetados. Todo funciona perfectamente. Muy rápida producción. Muy rápido envío. Muy, muy amable el vendedor: siempre dispuesto a resolver mis dudas.
Altamente recomendable.
Yo estoy muy satisfecho con todo.

Date of experience: October 4, 2020
Singapore
1 review
0 helpful votes
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Very happy dealing with the supplier went out of way to help me and place the Order correctly. Would continue dealing with this supplier.

Date of experience: October 4, 2020
Italy
1 review
0 helpful votes
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Acquisto kit
October 5, 2020

Perfetto in tutto: qualità e prezzo. Servizio impeccabile molto professionali nel seguire il cliente.

Date of experience: October 4, 2020
Philippines
1 review
0 helpful votes
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Excellent site
October 5, 2020

Help business grows, buying on Alibaba is easy, more purchase to come. Low-cost price than other websites.

+2
Date of experience: October 4, 2020
Canada
1 review
0 helpful votes
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Good products and service! ------------------------------------------------------------------->10/10

Date of experience: October 3, 2020
New York
1 review
0 helpful votes
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Good first experience
October 5, 2020

Happy to expand my activity on Alibaba after my first transaction. I like that they have trade assurance it makes it easier to select the supplier.

Date of experience: October 3, 2020
Michigan
2 reviews
0 helpful votes
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Not to bad
October 5, 2020

I have found most of the products are available that I want. I have had delays a couple of times and was asked to review product before I got it. Most jewelry that I ordered is made really well and beautiful but some had issues which was resolved.

Date of experience: October 3, 2020
Denmark
1 review
0 helpful votes
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Best hair fibers.
October 5, 2020

I have tried many hair fiber products, but this is the best, because it are 100% based at natural plant fibers,
And not clothing fibers, there typically contains plastic fibers also, as these plant fibers, are cuttet ind three
Different length, there gives a more natural look and feeling.

Date of experience: October 3, 2020
Australia
1 review
0 helpful votes
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I needed a parcel delivering in the height of bad postage and shipping. Promised a promt delivery, and thats what I got. Very good rates. Extremely helpful. And I will be using them again in the very near future. Shout out to 'Summer' who I deal with. She is all out with 110% customer service, response, and generally everything I asked for.

Date of experience: October 3, 2020
Belgium
1 review
0 helpful votes
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Good website
October 5, 2020

Good wbsite,
Sometime complicated to understand how its work.
Transport prices 6 times to expensive transport from 250$ 1500$ asked
Probably seller set wrong prices on direct sales.

Date of experience: October 3, 2020
New York
2 reviews
0 helpful votes
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Custom part
October 5, 2020

The best company I have ever worked with. The parts are perfect Thank you I have ordered from other company's before and could never get it right. Melisa worked with me and made sure I was going to receive the correct part and I did.

Date of experience: October 3, 2020
GB
1 review
0 helpful votes
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Been doing business on Alibaba for a year. The website itself is excellent and systems like Trade Assurance gives peace of mind. The only minor complaint I would have is to be stricter in allowing suppliers to use Alibaba. Although I haven't encountered any bad suppliers so far since I do my due diligence. There are still some shady people on Alibaba here and there. I love that you can use iDeal, a big plus for me. Overall I would recommend Alibaba as a great website to do business to people that know what they are doing.

Date of experience: October 3, 2020
Bangladesh
3 reviews
0 helpful votes
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Online shopping
October 5, 2020

This is a great website to find very cheap prices on all kinds of products. It's like Amazon but cheaper. However unlike Amazon, shipping can take forever. They use really cheap parcel shipping which can take several weeks to arrive. If you are in no rush to receive the items and just want it cheap, AliExpress is a great option. Watch out for fake products though, if it's too good to be true, it is.

Date of experience: October 2, 2020
Kenya
1 review
0 helpful votes
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A welcome solution
October 5, 2020

Alibaba has made it possible for me to have trust that I can transact business across the world. I have trust for all suppliers with Trade assurance and customer reviews. I am looking forward to my next shipment.

Date of experience: October 2, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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