Alan's Factory Outlet StoreReviews 874

The carport is very durable, beautiful and sturdy. Customer service was very helpful, courteous and kept me updated. I loved the website because I could pick the options I wanted, it was very user friendly. The pricing was very reasonable and I'm very happy that I picked this company. The installers were professional and extremely fast. They also "picked up" after themselves, leaving no mess at all. My carport was delivered within 45 days, which was awesome! The ONLY THING I DID'NT LIKE was the installers did not have my correct contact information. According to the company, they were supposed to arrive mid-morning...they arrived around 5:00 p.m. Luckily, the neighbors called me and told me they were leaving. I jumped in my car, saw them and told them to turn around, that I was the owner. I don't live there, it is being remodeled. If my neighbors wouldn't have called me, I would have had to reschedule, which would have been a nightmare. EVERYTHING else was PERFECT. My suggestion is to give the installers the correct information and have them call 30 minutes prior. OVERALL, I'm extremely happy with my choice. I know there are probably several installers doing these installations, but if you see the one that installed mine, you'll be very happy! I didn't pay anything extra either. I paid exactly what was under contract. GREAT JOB!

Quick Installation Exactly want I wanted. I was under the impression that the price included instillation,
The crew came to the door and told my wife we owed 50 dollars for the labor, she paid it not knowing any better. I was very surprised to hear that and very disappointed in hearing that. I feel we were taken advantage of, I should have been apprised of this additional charge before instillation. Would have given you 5 stars but I was very disappointed in the extra charge!

It could not have been easier for me.
Price, installation, customer communication was excellent. If I need another one, Allen's is who I'm calling. Told a friend about it, they are getting one also for a camper.

So far, I have only waited 60 days, and since they clearly informed me that it could be 90 days, or possibly more, I have no problem. Could only give three stars because I haven't received item yet, but will be glad to raise it to 5 stars after installation. The folks at Alan's are very nice, courteous, and helpful, so they are 5 stars in waiting right now.

I can make one suggestion to help improve their business, however. I would suggest that they offer earlier shipping and Installation at an added fee (generally the cost of the trip and motel rooms for workers). I know I wouldn't mind paying those costs too get my carport sooner.

Wasted $7,000 on this trash, sorry design, sorry installation. Not enough letters to describe the terrible experience

When I ordered my carport on-line I selected the color CLAY for my sides. At the time I made my selection selection CLAY was a fairly dark, reddish color. By the time Alan's arrived to install my carport, at least 4 months later the color of my sides were very different from what I'd ordered. As of now the color listed as CLAY on their website has changed to a light tan & the color I'd ordered is no longer available. I had ordered a sandstone roof and on my installed carport I can't tell the difference between the color of the sides and the roof. On-line when I designed my carport the CLAY was darker & redder & set off the sandstone roof nicely. Now the carport appears to be entirely the same color and looks dull and kind of ugly.

Also, my garage doors were not installed correctly and need to be corrected as they can't be latched. Also they latch from the outside, which seems kind of dumb and adds the need for a padlock to secure them. The actual installation of the metal building was well done though.

Overall my experience with Alan's Factory Outlet was not a good one. I wouldn't deal with this company in the future. I was never informed of the color changes or contacted to see how my installation had gone and I feel cheated.

I spent ******* 00 on a 20x30 garage and you can't put a garage door opener on it.because it's plastic. But it states n Alan's guide you can. Wrong

Youve been warned. And 8k reviews its IMPOSSIBLE to have 4.8 stars... They're generated, use your head.
TOTAL SCAM wont show an example of their product, try to get everything you want verbally over the phone and wont put it in writing, or bare minimum. They ignore emails, and try to haggle with you over the phone, then try to make you sign a contract to pay with the product unseen, and claim they have a backlog you have to wait for months for your product...
I was sent 1 sample of the siding and its foil thin, poor quality, and I still havent seen the frame yet, or even the schematics of how it assembles. Frames not painted. It's not even an option... Poor customer service, Im good.

I was ready to order. All info filled out online. Called because had a couple of questions. Representative unable to say how long I would have to wait (other than "months"). When asked if that was 2-4 months, said she didn't know, asked about 6-9 months, and was told it could be even longer. Said I would call back--but I won't.

Then I found out all Alan's does is "take orders" for Carolina Carports--who have terrible reviews. Glad I decided to read Carolina Carport reviews. I'll be buying local, and have carport in 2-4 weeks---NOT AN UNKNOWN NUMBER OF MONTHS.

I had previously been requested to complete a review prior to actually receiving my new carport. I declined to do a full review until delivery and installation was complete.
Most of us are more than too happy to complain, but not real happy to compliment when a job has been completed to expectation. Before I made my purchase, I read what the expectations were and I mentally accepted and prepared for a long process. However, I was pleasantly surprised when I was contacted after 32 days and had my carport assembled completely on the day they promised. I am giving the 5 star review due to the fact that they delivered and assembled without any of the issues that I hade read about. Also, the product that was delivered is top quality. I am very pleased!
So, if you are planning to purchase with Alan's Factory Outlet, do yourself a favor and read everything first. If you accept the fact that it will take a while before your product arrive and be assembled, then you will be satisfied as well. Doo not accept the terms and then complain the entire time that you are waiting.
Great job guys and I would be happy to purchase from you guys again.

Happy with our purchase, delivery and set up was delayed due to weather but over all had a good experience with both companies Alan's factory outlet and Carolina carports. Had a storm the night it was installed it seemed to hold up well with 40mph winds. Overall happy with everything so far would recommend.

I will cut to the chase. If you are less than a 6,000$ dollar job you will be placed at the end of the line and stay there. They started my order on February. I have been waiting since April of 2022 when I provided the local building permit. Their screener will not give or allow you to talk to anyone higher. They are linked to Carolina Carports locally. Same story there, however at least they were honest. I have done everything requested and followed up monthly. Now I have to start over with the whole process.

Ordering from website was great, beautiful interactive page. After that, wasn't impressed with the communication of the installation. Was scheduled for a Thursday, they then cancelled and said Friday morning. That became Friday around noon. Installer called (after I called company), said they would be there at 2:30. Didn't show up until 3:00.
Once they finally showed, it went up quick and looks great.