Alan's Factory Outlet StoreReviews 874

Make sure when the installers call you they have everything. Alan's uses Carolina Carports and if they don't have all you doors and trim pieces it a train wreck. Alan's doesn't do anything for you once the building is up. They are just a design website. I will never use them again. Find a local company and avoid their poor cust service. Installer showed up missing a door and damaged a trim piece and install an off color trim. That was end of June 2022. It's now almost August and still no door or trim.

Arrived days late (eventually came on Sunday evening about 2 hours before dark), assembly crew communication poor and spokesman somewhat rude. Installation not completed. Rock formations in terrain reportedly preventing properly securing base. Of course kept deposit and no contact ever received from company to attempt to resolve issues. No plans to recommend - stay local.

Happy with carport, but installation needs a lot of improvement. 2 mounting brackets are not secured, and loose. Do not understand why a work order needs to be put in

True story: just over a year ago paid my deposit for a carport, waited patiently for it to come. Called throughout the year asking about it. They always said they were behind on materials blah blah blah. But did always offer to return my deposit. I did choose to continue waiting. Last week after a year a one week of waiting I had made up my mind i was not going another week waiting i had to know when my carport would come. I called and nobody could tell me anything when it might arrive and was told a email was sent out in my behalf asking about order. And that they may email or contact me sometime in the week to tell me something. Well, I had it and was tired of waiting so I said just cancel the order and refund my deposit. The lady on the phone complied. A few hours later someone contacted me saying my carport would be there in a few days and assured me my order was not canceled. So I thought ok finally! The I get a email a few days later saying they tried to refund my credit card with the deposit I made but would not go through. ( credit card been renewed since) so now I don't know what's going on at this point. Hope whoever's takes the time to read this has better luck then I did. Geeez

Christi was as nice as can be and the communication was good, but apparently their supplier (Carolina Carports) requires a 170 mph wind rating for any location south of I-10 in the Houston area, and they couldn't do the garage door as high or wide as I wanted. I guess that's the difference between using a Virginia company and a Texas company. I found a Texas company and from the time I first contacted them to two weeks later, I had my carport-shed built, and with 140 mph wind rating. Allens also apparently have a 2 month or more lead time on builds. Glad to have gotten mine done by a Texas company before winter. The attached picture is what the Texas company built for me.

I purchased the above garage from Alan's with a ~2-3 month lead time. No problem. We poured the slab so we were ready for delivery. On delivery day, installers erected the building in 1.5 days. We first realized that we needed to insulated the building because it was 120+ degrees inside as well as need power. So we insulated the entire building and ran power to it. I noticed a couple of rough leaks and called Alan's and they asked if I could send pics which I did. SOON AFTER THAT THEY GOT BACK TO ME TO INFORM ME THAT THE 1 YEAR WARRANTY IS NOW VOIDED BECAUSE BECAUSE THE BUILDING HAD MODIFICATIONS DONE, IE FOAM 4 X 8 SHEETS AND ELECTRICAL. SO BASICALLY ALAN'S IS TELLING YOU TO SIT AND LOOK AT YOUR NEW INVESTMENT FOR 1 YEAR. WOW! REALLY. JUST AN EASY WAY TO GET OUT OF MAKING ANY REPAIRS TO THE BUILDING THAT WAS NOT INSTALLED PROPERLY. DO NOT BUY FROM ALAN'S

RUN FOREST RUN! Do not USE THIS COMPANY. I chose them because they initially had good reviews and seemed to be a Christian ran company. They take your deposit and then outsource to Carolina Carports and they are terrible! NO CUSTOMER SERVICE, very rude, did NOT finish the job and will NOT even answer the phone now, neither company will answer the phone or get back with you... I have been trying for over 3 months to get them to come back and finish the job! I want to sue them. They left trash all over, caused me to cut myself removing the extra metal they left behind, got a flat from the screws they left all over my yard and I could go on and on... I gave them several chances to fix this before I gave bad reviews, but i am furious... YOU HAVE BEEN WARNED... do NOT use them or carolina carports

Put order in for carport with 3 sides several months ago and was told because of virus they are behind, calls not returned until 5 different calls made. Sickening sweet on telephone and told to leave message. Just cant seem to get them to deliver. Was told I could cancel, well yes they would as prices went up. Finally truth came out if I ordered over $6,000 they could come and do a job, but not carport as it did not make enough money off of it. Truth finally comes out. First was told they cant get anyone to come to Virginia or West Virginia. True and loyal companies don't do business like this. So just waiting lets all blame everything on the virus. I call it an easy cop out.

Ordering was fairly easy and I was able to select all the colors and accessories I wanted. A bit disappointed to hay the price quoted online was not the same when they sent the contract, it was a bit higher.

I requested a change from vertical siding to horizontal multiple times over the course of a week. The change was never done they just kept sending me the same contract day after day. Finally I got an email that stated because I didn't sign my contract before the 15th they were adding a 17% surcharge. "We understand if you want to cancel because of this" of course I cancelled. If they had changed my contract as requested the contract would have been signed and the price would have been over two thousand dollars less.

I ordered 2 carports, they take 2 months to show up, ok. They come to install them and the crew doesn't feel like working? So they reschedule for never, I've called 5 time and now no carport. I had to get my money back! DON'T Waste your time!

I bought a 30x31 carport to go over my 28' camper and was told I needed upgraded supports for Pennsylvania winters. When the installers came they charged an extra $150 because it was to be installed over a "residence'. Shady in my humble opinion. We had a snowstorm with 2-1/2 feet of snow and the roof collapsed and damaged my camper. I was told, by the rep from Alan's Factory Outlet, that they wouldn't warrant that amount of snow... even though I paid the upgrade and it was within the 1 year warranty period. I had to turn it in to my insurance, not get full value and had to contact a construction firm to take it down...$1400 out of pocket expense. I will NEVER buy anything from this company. I feel I was deceived and they don't REALLY honor their warranty. Buyer beware!

Although the phone service of the company dispatched to do the carport was scratchy, the carport was completed 2 months ahead of schedule and the guys were very good.

As a pastor i look for businesses such as this one who post a testimony of their relationship with the Lord. In dealing with the issue of the install now being estimated well past their 120 day goal I hit some snags in dealing with the company. However Alan himself expressed that his desire was to make things right and that is exactly what he did. A person's character shines true when the situation becomes difficult and in this case Alan showed his genuine concern for his customers.