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Alamo Reviews Summary
Alamo has a rating of 4.6 stars from 644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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The folks whom I encountered were very polite and helpful.
I had a very positive experience renting a vehicle from Alamo. I had a last minute trip to Portland, Maine, and was able to reserve a vehicle for a reasonable price less than 48 hours before departure. The staff member who greeted me at the Alamo desk was friendly. The vehicle I rented was a 2026 Jeep Compass in excellent condition, I appreciate Alamo's practice of sending an email to confirm the details (day, time) of vehicle drop-off. My flight was delayed, so I was able to extend the rental period by an hour by responding to the email. I would choose Alamo again.
If you're booking with Alamo, be prepared to enter an adversarial relationship. Take your own photos before and after you pick up and drop off. Take fuel level photos when you drop the car off.
I was called to inform me that I left the tank 1/4 empty and would be charged for the fuel. When I informed the staff that I had a photo at drop off of the tank being full with well over 700km worth of fuel magically they checked their records and indeed the tank was full.
What a stupid way to ruin your reputation as a company.
Paid for fuel and car insurance I thought upon check in. When I returned the vehicle the fuel insurance was not included the system. The paperwork was not clear. There were way to many people trying to check in and not enough front desk employees. I should have done a more thorough check of the car I chose of 2. The one I chose front and rear windows needed had a film on the inside making driving dangerous at times. The QR code link advertised at the line area was misleading saying quick check in. The problem though was that the three other people trying to use it had the same problem… it did not work as advertised on the sign. If any of us had left to go to the garage before completion we would have been stuck in a very long line but starting over in the line.
Thank you for your review, J. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
The rental van I had was a good vehicle that performed well. However, Alamo is trying to charge me $4,000 for a minor scratch on a door. This scratch was present when I received the vehicle and this was documented by an Alamo employee. I am still fighting Alamo on this ridiculous charge.
Thank you for your feedback, Matt. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Was overcharged due to Priceline miscommunication. Call your customer support and the woman rep solved the problem immediately and I received the refund! 100% loyal to Alamo for looking out for customers
Thank you for sharing your experience, Edward. We're glad to hear our team was able to resolve your concern quickly and that you feel valued. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Tires good. Steering good. Brakes good. Windshield wipers good. Stereo good. Insurance info. Was weak.
Thank you for your feedback, Michael. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Amazing and no issues, the employees were great and it was a easy process from beginning until end
Hi Yulonda, thank you for sharing your experience. We're delighted to hear that our team provided great service and helped make the process so seamless for you. - Lisa
Friendly staff and excellent customer service. Short time from arrival to drive off with rental car. Easy return.
Thank you so much for your kind words, Shannon. We're thrilled to hear that our team made your experience quick and easy from start to finish. - Lisa
I was absolutely surprised and elated when I found out the employees of Alamo at El Paso International Airport were still waiting for us after closing. Our flights there had been delayed significantly so we arrived well after closing. Without that rental car we wouldn't have been able to get to our hotel which was about 2 hours away. Y'all were the best thing that had happened during our travel to vacation! Thanks!
Hi Brandon, thank you for sharing your experience. We’re thrilled our team could be there for you after hours and help make your trip smoother. - Lisa
The online rental/skip the line process was flawless! What made it even more awesome was the long lines at the counters, prob due to spring break.
Has a reservation with another car rental company at the same location. Was in line for about 30 min, then they didn't have the vehicle type I reserved. Tried to sub with an SUV, but I needed a minivan. I was allowed to cancel.
Looked online for a minivan, Alamo was first on the list with the best price.Took less than 15 min to reserve on the spot and get into the right vehicle.
Thanks so much for sharing your experience. It’s great to hear our processes saved you time, and we’re happy it all worked out seamlessly for you. We hope to see you again. - Lisa
Employees were welcoming and helpful. The process of pick-up and drop-off was quick and seamless. Car was clean and comfortable. The only minor issue was that the dashboard alarmed for oil change/service due, which made me worry that we could run into potential issues, but the car itself drove fine for the 3 days we rented.
Thank you, Emily, for your feedback. We’re glad our team made you feel welcome and ensured a smooth experience. We hope to see you again. - Lisa
Hi Plin, thank you for your review. We're delighted to hear you received great service. - Lisa
Quick easy pick up and drop off. Also able to modify drop off time/date with ease when travel plans changed!
Thank you, Reyanne, for sharing your experience. We’re delighted the pick-up and drop-off processes were smooth and that adjusting your time/date was hassle-free. We appreciate your feedback. - Lisa
Awesome, expected service from the company. Really very happy about the quick service from the company, from Pickup to drop off.
Thank you, Ram, for taking the time to share your experience. We're thrilled to hear that our quick and seamless service from pick-up to drop-off met your expectations. - Lisa
We rented a Pacifica because we had 6 passengers to transport from the airport. Our passengers and all of the luggage fit easily. The vehicle was brand new and worked out perfectly. The Alamo agents, at both ends of the transaction provided excellent customer service and helpful information for our trip.
Hi Lynne, we’re delighted to hear the Pacifica was perfect for your group and that our team’s service made your trip smoother. Thank you for taking the time to share such a positive experience. - Lisa
Staff were friendly fast and efficient. It was nice that we were shown the controls unique to the SUV we rented.
Hi John, thank you so much for highlighting the friendly and efficient service you experienced. Your kind feedback means a great deal to us. - Lisa
Hard start learning car. Could not stop the transfer to stop killing engine at lights. Finding plugs for phone navigation because car wanted a joining a service or I could not use syncing. Curtis was very helpful when returning
Thank you for your feedback, Deanna. If you’d like to discuss your experience further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Hadn't used Alamo for at least 20 years for having a bad experience. This experience was great; easy car check-out, check-in, nice app.
Hi Andrew, thank you so much for giving us another opportunity and sharing your positive experience. We’re delighted to hear we earned your confidence and hope to see you again. - Lisa
Outstanding experience start to finish; all Alamo personnel were professional and customer service gems; both at pick up and return.
Hi Kevin, thank you so much for sharing your wonderful experience. We’re thrilled to hear our team made such a positive impression. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina