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Alamo

4.6

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Alamo Reviews Summary

Alamo has a rating of 4.6 stars from 644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.

This company responds to reviews on average within 1 day

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New Jersey
1 review
0 helpful votes
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Got the wrong car and was charged $272 more than quoted price from Priceline.com

Date of experience: April 29, 2025
Support T. — Alamo Rep
11 months ago

Hi Pierre, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa

Florida
1 review
0 helpful votes
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I loved the vehicle I rented, comfortable and economical.

Date of experience: April 28, 2025
Support T. — Alamo Rep
11 months ago

Thank you for your wonderful feedback, Judith. We're thrilled to hear that you loved the vehicle and we hope to see you again. - Lisa

New York
1 review
0 helpful votes
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Quick and easy process picking up and dropping off. Pleasant and courteous staff. All around best experience I've had with a rental company yet!

Date of experience: April 28, 2025
Support T. — Alamo Rep
11 months ago

Thank you, Deidre, for your kind words. We're thrilled to hear you had such a positive experience with our team. Our goal is to make the rental process as smooth as possible, and your feedback reaffirms our efforts. - Lisa

New Mexico
1 review
0 helpful votes
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The process was quick and easy
April 28, 2025

The process was quick and easy.
My advisor put me in a vehicle similar to my own, which I requested. I enjoyed the rental and the service was spectacular! I certainly be renting from Alamo in the future.

Date of experience: April 28, 2025
Support T. — Alamo Rep
11 months ago

Thank you for your kind words, Brian. We're thrilled to hear that you had a quick and enjoyable rental experience with us. We look forward to seeing you again. - Lisa

New Mexico
1 review
0 helpful votes
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Customer service was excellent in the return and the pick up!

Date of experience: April 27, 2025
Support T. — Alamo Rep
11 months ago

Hi Soozi, thank you for your kind words about our customer service. Your satisfaction is our priority. - Lisa

Louisiana
1 review
0 helpful votes
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Alamo made it easy
April 27, 2025

Alamo made it easy. In a few minutes we were in the car and returning was just as pain free.

Date of experience: April 27, 2025
Support T. — Alamo Rep
11 months ago

Thank you for your fantastic review, David. We're thrilled to hear that your experience with Alamo was convenient and hassle-free. - Lisa

Washington
1 review
0 helpful votes
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Car was not clean and was not up to the usual cleanliness of Alamo standards, we will continue to rent from you all but the car picked up in Pasco WA was not sanitary

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Great customer service, from the person at the counter to the people at the lot. Car return was just as fast.

Date of experience: April 26, 2025
Arizona
1 review
0 helpful votes
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Very satisfying to renting out with you, great service.

Date of experience: April 25, 2025
Michigan
1 review
0 helpful votes
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Car ready, clean, in great condition. The car was available upon our arrival.

Date of experience: April 25, 2025
Colorado
1 review
0 helpful votes
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Quick service pleasant atmosphere
April 23, 2025

Quick service pleasant atmosphere. All details were explained. Also when we returned the car the servicemen made it very smooth and easy

Date of experience: April 22, 2025
North Carolina
1 review
0 helpful votes
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I had a good experience
April 21, 2025

I had a good experience. Only thing I had to wait in a line for a compact suv. Of course my online order said skip the line. Then once I got in an suv, I was asked if I could have some older women have it because they wanted a Nissan Rogue. It says when you rent cars Nissan Rogue or similar. Which means, you may not get exactly what you want! But other than that it was a good experience!

Date of experience: April 21, 2025
Florida
1 review
0 helpful votes
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Quick and easy check in with Callum at LGW airport. The car was perfect for our needs. Quick and easy check out with Sam at LGW. Very satisfied with our rental car experience.

Date of experience: April 21, 2025
Alabama
1 review
0 helpful votes
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Best car rental operation I've experienced in many years. Had the vehicle I requested (which doesn't happen often), personnel were courteous and friendly, and check-in/checkout was a snap!

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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This was the best pick up and return experience. I've had in car rentals. State of Alabama really does it right with your customer service, they really know how to treat customers.

Date of experience: April 19, 2025
Missouri
1 review
0 helpful votes
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Great car, great folks to work with! We'll use them again.

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Great pick up and drop off experience. Car was clean and in good working order.

Date of experience: April 17, 2025
Massachusetts
1 review
0 helpful votes
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A very good experience for our first time renting from Alamo.

Date of experience: April 16, 2025
Illinois
1 review
0 helpful votes
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I never thought I'd leave a review for a car rental spot but Alamo JFK had the kindest, sweetest employees working there. Thank you to everyone - from start to finish - best car rental experience.

Date of experience: April 15, 2025
Missouri
1 review
0 helpful votes
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Easy
April 15, 2025

Easy. We got a Nissan Versa. Hockey equipment fit in the trunk!

Date of experience: April 15, 2025