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Alamo has a rating of 4.6 stars from 644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, rental car and friendly staff. Alamo ranks 10th among Car Rental sites.
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I loved the vehicle I rented, comfortable and economical.
Thank you for your wonderful feedback, Judith. We're thrilled to hear that you loved the vehicle and we hope to see you again. - Lisa
Quick and easy process picking up and dropping off. Pleasant and courteous staff. All around best experience I've had with a rental company yet!
Thank you, Deidre, for your kind words. We're thrilled to hear you had such a positive experience with our team. Our goal is to make the rental process as smooth as possible, and your feedback reaffirms our efforts. - Lisa
The process was quick and easy.
My advisor put me in a vehicle similar to my own, which I requested. I enjoyed the rental and the service was spectacular! I certainly be renting from Alamo in the future.
Thank you for your kind words, Brian. We're thrilled to hear that you had a quick and enjoyable rental experience with us. We look forward to seeing you again. - Lisa
Customer service was excellent in the return and the pick up!
Hi Soozi, thank you for your kind words about our customer service. Your satisfaction is our priority. - Lisa
Alamo made it easy. In a few minutes we were in the car and returning was just as pain free.
Thank you for your fantastic review, David. We're thrilled to hear that your experience with Alamo was convenient and hassle-free. - Lisa
Car was not clean and was not up to the usual cleanliness of Alamo standards, we will continue to rent from you all but the car picked up in Pasco WA was not sanitary
Great customer service, from the person at the counter to the people at the lot. Car return was just as fast.
Very satisfying to renting out with you, great service.
Car ready, clean, in great condition. The car was available upon our arrival.
Quick service pleasant atmosphere. All details were explained. Also when we returned the car the servicemen made it very smooth and easy
I had a good experience. Only thing I had to wait in a line for a compact suv. Of course my online order said skip the line. Then once I got in an suv, I was asked if I could have some older women have it because they wanted a Nissan Rogue. It says when you rent cars Nissan Rogue or similar. Which means, you may not get exactly what you want! But other than that it was a good experience!
Quick and easy check in with Callum at LGW airport. The car was perfect for our needs. Quick and easy check out with Sam at LGW. Very satisfied with our rental car experience.
Best car rental operation I've experienced in many years. Had the vehicle I requested (which doesn't happen often), personnel were courteous and friendly, and check-in/checkout was a snap!
This was the best pick up and return experience. I've had in car rentals. State of Alabama really does it right with your customer service, they really know how to treat customers.
Great car, great folks to work with! We'll use them again.
Great pick up and drop off experience. Car was clean and in good working order.
A very good experience for our first time renting from Alamo.
I never thought I'd leave a review for a car rental spot but Alamo JFK had the kindest, sweetest employees working there. Thank you to everyone - from start to finish - best car rental experience.


Hi Pierre, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa