AirbnbReviews 2,101

I am a host and have not received my payout from Airbnb. Airbnb is supposed to send the hosts payout 24 hours after a guest checks in. I had two guests check in to my house (my primary residence) on Sunday Jan. 5th. It is now Jan. 10th and I have still not received my payout. My guests are still in my house! Airbnb is holding the payment that they received from my guest of almost $1100.

I have called every day since Monday the 6th and have not heard back or received resolution from anyone at Airbnb. I'm a long time host and guest and this is how they treat me?!

I'm sorry for the problems other hosts have had with receiving payments, and how some guests complained their room wasn't up to cleanliness standards. THere is a way to post concerns on the site to alert future travelers. I am a host with six rooms available in my large home on Maui. I have a housekeeping staff that assure each room is spotless before a guest enters. I have been paid promptly by airbnb and I love that they handle the monetary conversions from the euro and send me a direct wire in US dollars. So many people have had great experiences with airbnb I want to add that it has been awesome for me and for my guests.

I hosted on airbnb for the first time.
The guest already stayed for 2 weeks and checked out but I still did not receive my payment.
I contacted them all they told me is to wait, wait and wait because of the one who wrote the payout for me misspelled my name so my bank could not accept it and already sent back.
So neglected, laziness stupidness of that person.
No apology.
Nothing.
Just wait wait wait.
Trust me no good on this website

Never use airbnb ever again.

Do not trust this company, as both a host and guest they are inexperienced in dealing with any issues.
The call center do not help and get you off the phone, they also give conflicting advice when issues arise.
They are not professional and I am out of pocket and had months of stress trying to deal with them.
They held my money for over a month as 'pending' with no explanation.
The company has no idea how to resolve issues legally or professionally therefore do not use!

AIRBNB used to be OK - but recent experiences give me a sinking feeling.

Last October, in London, the room I book had been given to another and I got something much less than I expected. No apology from AIRBNB.

I recently booked an apartment in Copenhagen. The host gave a non-peak rate, but AIRBNB tacked on a hidden fee to this rate. When I asked about it, the reason, they said, is due to a currency conversion fee. The AIRBNB site posts US Dollars - and I paid in US Dollars. When I ask what the currency fee is about, nobody can explain - yet I still have to pay the fee.

You can do far better elsewhere. The prime-time for AIRBNB seems to be over.

Owners of that business created a money making machine for themselves and nothing else.
They do not want to improve the quality of the service by lifting up the requirement's level for the hosts.
They just simply ignore all negative reviews to avoid some troubles with a cash flow.

My experience was similar to another recent review - I booked an apartment for 28 days in NYC. Several amenities that were listed were not there, such as tv. There was even a picture of a flat screen tv in the ad for this apartment and the tv amenity had been checked off on the site. The description of the apartment was generally misleading. I tried to sort it out with the host, but it wasn't working and I decided to cancel my reservation. I raised a dispute with airbnb. I've rented successfully on airbnb a bunch of times, have good reviews and enjoy the human element of it, But this one time I had a problem and actually needed help from Airbnb, they really seemed to side with the host from the beginning. Before the dispute I was prepared to just pay for the nights I was there and really expected them to refund the entire balance, since the listing clearly violated the policies and standards they listed on their website. But they said a cancellation fee of $50 a night would apply to every night I had booked, which I may get back if the host rebooks. The host sent me a really rude email blaming me for treating him like a hotelier and saying I should have double checked if he had tv…eeeerrr… yes. Airbnb seemed to think this was reasonable.
I really like the idea of what Airbnb is doing, but this experience gave me an uneasy feeling. Their approach seemed more about a policy decision to keep hosts at all costs, even when they violate the Airbnb policy. THey kept the whole fee I had to pay based on a 28 day booking, even though I cancelled that booking and they will collect new fees during that period of time.

It really doesnt get any worse... as you said.
They force u to enter credit card details in order check if the room is available.
They end you notification saying you will not get charged unless the owner accepts.
On both accounts the owner declined and I was charged immediately $1,650...
It seems on every other forum that you will not get your money back for upto 3 weeks. My christmas holiday is ruined and I now have to explain to the kids that we do not have enough money to go on holidays for christmas...

As a host listed on airbnb's site, I once loved and supported their operation but my recent experience as a guest has turned me against them. After reporting a booking to them with a host that clearly violated their guest policy (she had listed her property with a fraudulent address - her building was across the street from the actual listing, was lacking amenities that she claimed to have and gave me a room that was cluttered and messy - the farthest thing from the photos on their site) they decided that a compromise was in order and gave me only a partial refund for my trouble. This was after they promised me a replacement room to make up for the fraudulent one I could not use. Not only did they not protect me, the customer, from a scam artist, they supported her (claiming that more investigation was necessary) and her listing is still on their site (though I submitted photo evidence of each point I made above). If they cannot be trusted to protect their own customers how can people feel safe using their service? I will definitely no longer be using Airbnb and I would advise other people to avoid them.

I have been a host on Airbnb for 4 years and only have rented twice. On other websites I rent my house out almost all year round and keep it booked. So on my second rental through Airbnb, I find that I have been contacted by a scammer, my payment information gets changed by someone, they notify me that it has been changed and when I tell them that I didn't change the payment information, they freeze my account and do not pay me after guests stay at my house. I'm out the money and they will not respond to my emails. The call center you get has young guys laughing and having just too much fun in the background, and all they can do is say... I am sorry this happened to you and how terrible. They can't tell me when I will be paid or why I am not being paid and never do I get an email about the non-payment... I'm just out $600 and they must figure I will forget about it.

Terrible experience with Airbnb; never even think about trying it out (if you havn't done it yet)! Booked an apartment in Dubai in hurry, the owner never replied, called the Airbnb if it is ok to cancel it, she was more than happy to help me cancelling it... the dreading news was when I checked my credit card, they charged USD 6,150 for a cancelled booking meaning it will take me 3 weeks, after a hell alot of hassle to get my money back. The trouble was; it happened to me twice... they are good at swallowing your money...

I am a host in Nashville TN. I have hosted over 30 times. All my guests were nice and clean. We love to host. Most of the time, everything has been great. There have been a couple of times, both me and the guest have had problems with the website. The main thing is the guest must be fully vetted which includes a copy of a photo ID. Most recently the mobile was not working properly. When a guest booked, I did not get a notice until the guest called me and an hour and half later I got an email. I hope they have the app working because I rely on the app.

Do not use Airbnb. As you can read from other reviews, Airbnb provides no guarantee that the property you rent (or think that you rent) will really be available to you when you arrive, and provides essentially nothing to you when the owner does arbitrarily cancel your rental contract.
A month ago, I booked an apartment in NYC, through Airbnb, for a long weekend in mid-December. Several days ago Airbnb notified me that the owner had cancelled the contract, with a 'sincere apology' and $50 (less than they charge for their service fee) available toward our next reservation tho only if we spend more than the current refund value. The property I had rented had a cancellation policy stating that I would only receive a 50% refund if I cancelled; Airbnb failed to provide or honor any such protection for me. When I contacted Airbnb, they refused to provide anything more than $50 in credit toward another reservation, and that only if I spent more than I had originally.
When I rent a place (and pay in advance, in full), I expect the property to be available. Sure, sometimes things happen and the owner will need to cancel, but Airbnb should then take steps to demonstrate they recognize the massive inconvenience and annoyance and make it right. Airbnb failed to do that. I will never use them again, and strongly encourage others to avoid them.

I rented a place in Paris October, 2013 for 4 nights. The problem with AirBnB is their lack of vetting the hosts and probably their guests as well. When I couldn't get in touch with my host the night before my arrival because up until then I had no response about where the key exchange would take place, I made a transatlantic phone call to AirBnB for assistance. They were no help and told me to work it out with the lessor... and that they were merely a "platform" for the hosts and guest. I finally heard from the host at midnight by email the night before I was to arrive. It went downhill from there. Yes, you could get lucky with a good host, but AirBnB gets no credit for that. They are absent after you give your money. Will never use this service again! Beware!