AirbnbReviews 2,101

6-6-2015- Postmortem - this airbnb is a poorly run money grabbin unresponsive website. If you aren't uber tech savvy don't bother, this site is run by people behind the electrons with no interest in being accountable or responsive. You book & you don't know it, you contact them and they can't be called or emailed, they give you the biz & runaround by being unapproachable. Verifying who you are without any ability to respond or ask questions is unacceptable to me, maybe not others…. Approach this airbnb.com web site at your own risk!

Airbnb is actively allowing scammers to be verified on their website showing properties for rental! I have lost £1,044 due to this and Airbnb have not help recuperate these funds whatsoever! When speaking with Airbnb they have said it is not their fault that scammers are on their website and actively scamming people. If Airbnb are not doing anything to police their own site how can anyone be safe? This company is unwilling to take any responsibility nor perform reviews to prevent this from happening.

When looking at a property photos were advertised showing the property and stating to email first to get a quicker response on their profile and photos. During the sign up process I no pop ups were ever seen waring you of these dangers, though Instant Book was! Everything was their to part with your money not protect it!

Working in Fraud and Payments I am one which can spot these scammers a mile off though if I can be scammed it shows how easily anyone else can!

After contacting the Fraud Team and Police they have advised that this is aiding money laundering!

Airbnb when will you listen and actually protect your customers?

I booked a one night stay in a one bedroom apartment in Sacramento and had to cancel because two guests that we're going to split the cost of the apartment were unable to attend. So I cancelled. I paid $142 for the entire night and once I cancelled I only recived $35 back (this all happened within a 10 minute window when I submitted my payment and suddenly had to cancel) the rest of the $107 went to the Host, and Airbnb took $15. I contacted the host asking what to do to get the rest of my money back and she "acted" like she didn't know what I could do so I called customer service and they told me all of that money goes to her! I was furious because once I informed her that I was aware that she pocketed MY $92 her answer was "since I booked the place it went off the site when other users could have been looking to stay" which I understand but then she agrees to give me half, $46. So I gladly accept. She alerts me that she submitted the $46 dollars but to this day I have not received it! I was open and honest with her about the situation and kindly explained to her money is very important to me since I am a college student and am only working part time. I'm not saying everyone out there is like this but first impressions are the most important! I will NEVER use this site again and believe I will spread the word to family and friends to not go near this site!

You are all better off getting a hotel! At least you can get your FULL refund back!

If you're in the LA area, do not rent from Erick R. Through Airbnb! (1383 Hauser Blvd Appartment 8 Los Angeles, CA *******) I should have known from the beginning it was not going to be a good trip because the host was unresponsive until I contacted Airbnb and let them know he had not reached out with check in instructions.

I don't need much but expect the place to be clean. It was not. I came in from a red eye and was hoping to get some shut eye before a packed trip. My trip was only 5 days but each day was filled so I really did not have time to spare. First off, the parking is gated but off a busy street, meaning you have to stop traffic, open the gate, run back into your car, and park. When I first parked, the creepy neighbor downstairs peeked one eye out from behind the curtain to see who was in their lot. That's cool. I'm not easily scared.

When I got upstairs, there were hairs everywhere when I lifted the sheets. Hairs of all sorts included pubic hairs! When I texted the host, he said there were replacement sheets in the closet. I unfolded the supposedly clean sheets and there was a huge brown stain in the corner with a few splattered spots.

Furthermore, outside noise was extremely loud. I could hear their neighbors walking around in their homes, using the bathrooms, talking on the phones.

First, I tried cancelling online. The host said he could not honor my request because he was losing money. I got on the phone with Airbnb and told the situation. I told them I already went ahead and made reservations with a hotel bc I could not waste more time with surprises. I explained this to the host as well and expressed my intense disappointment.

Anyways, I get home to review the listing to find that I wasn't allowed to because I had canceled it! What a scam! The Airbnb rep said next time I should read the reviews (which I did). So, that makes me think... what about all those people that arrived, hated it, and canceled because they found pubs in their sheet too?! I would never know because they weren't allowed to review.

DO NOT USE AIRBNB! No traveler protection whatsoever. They tried to take the remaining 50% of the nights I canceled!

I had a 2 months reservation for Romania, the host seemed friendly and understanding, and everything was going great and shiny. Just until the moment I had to cancel my trip, because just 1 week before the flight my passport got stolen.

To be honest, when I filed for refund and applied for extenuating circumstances, I didn't expect much. Just "hey, it can't do any harm, right?" attitude.

You can imagine my surprise, when one of the support team guys contacted me and went through length to get all the details of the situation and give me the best deal possible!

As a result, I had a partial refund AND a voucher for the next trip. But, most importantly, Taylor was incredibly HUMAN in understanding the situation and her actual support.

You could feel that you are not talking to some automated response human machine on the other side of the globe. That's what was really precious.

Thank you, guys, I will definitely travel with you again!

This was my first time using airbnb and I will never use it again and never recommend it to anyone! I had a long term reservation (originally supposed to be 5 months) but experienced problem after problem.
1) My reservation was a long term and during it I occasionally traveled to other cities in the country for a few days, but would leave the majority of my stuff at the place I was staying in, thinking it would be safe. While I was gone, my host had put up a second listing of the apartment (which was two bedrooms, mine and hers) and rented out MY room to other travelers. She packed up all my stuff and would rent the room out to other people when I wasn't there. I only found out because I came back early one time, all my stuff was still packed up (taken out of the closet and shoved into my suitcase) and someone had forgot their slippers in my room.
2) I contacted airbnb about how I could move out without the cancellation policy being enforced, and they told me to just put in a request to alter the reservation and then I wouldn't be stuck paying the 30 day fee for not giving notice. Later that month I was charged $400 from airbnb and they told me it was because my host enforced her cancellation policy and they couldn't refund me the money even though they gave me misleading information.
Basically, airbnb gave me wrong information and I was penalized for it. They scam you out of your money! And to top it off I was living with a crazy person for almost 3 months!
Never use airbnb!

I am so upset. We put our house back on AirBnB because we enjoyed the nice people we met. Over the last two weeks we have lost three customers because the website, especially the payment system wouldn't work effectively (it could have been four customers but one had the sense to contact me privately). I spent an hour on on the phone this morning with their Customer Service (the number BTW is not on their website and I had to google it) and they said that they had fixed the problem. The CSR - who was extremely polite - said it was some sort of incompatibility between the e-mail I have on AirBnB and the e-mail on PayPal. He also said that he would send out an e-mail to my potential customers stating that it was AirBnB's fault not mine. Well the problem was not fixed and we lost another customer who got so frazzled she decided to stay in a hotel.

This is unforgivable. I did a lot of work and shopping to get the place ready for the guests and I am out of pocket by about $1,000.

Beware if you host or use AirBnB services.

Renee Jones

This is outrageous. For company valued at 10 billion dollars, I would think that they would care for their customer and acknowledge the obvious programming error that your computer system doesn't accept the coupon on your booking site. Also, that no one has the power to over ride "the system" to credit my coupon is not credible. Someone has that ability, who is that person?
I am no longer in your "community", as it is clear that your company's objective is purely monetary and takes no heed at all to valid complaints.
I intend to take my complaint further.

I booked a room in Stockholm, Sweden run by husband and wife. Husband seems a calm person but his wife is likely more emotional. Unfortunately wife runs this business in a major part compared to her husband.

Why I chose them? Because they are SUPERHOST. I was tricked, really.

When I checked in, I found the smell was quite strange but I didn't complaint to host because I thought it was reasonable and came from textiles. But then, I was tricked by hosts.

They did accuse me using a strong smell perfume with menthol smell which I never used. I also was blamed because that smell was stick on the textile. It's so funny that in fact I only stayed with them for 1 NIGHT ONLY! Yes, 1 night and most of my time was outside of their house because I was tourist to Sweden. What kind of strong smell you expect to be sticking on the textile and must put extra effort to remove it? Hosts even said that they need to buy new bed and textile! How come?

Also the fact that I hate perfume and NEVER use perfume in any occasions, it's something that I complaint to airbnb because that accusation is appeared on my public profile. Host waited for 4 days after I checked out to accuse me in fact they wrote on their house rules that they ALWAYS check airbnb (I took a picture of their house rules and sent to airbnb).

Airbnb didn't do anything, I complaint and said they can't remove that false review because it will break their regulations that built by trusts and transparency. What kind of trusts? Even they can't remove any disputest review and testimonials.

I made 5 bookings for my trip to Europe recently and this was the only problem. But I found how airbnb handles this case also the customers (guests) protection is ABSOLUTELY ZERO.

NB: Wife was pregnant, at the time I arrived.

I had a reservation for 8 months for my daughters wedding next week for a 2 Bedroom Penthouse with Amazing Views in San Francisco. They sent me an e-mail a week before my stay saying "Unfortunately, we have some bad news about your upcoming stay at 2 bd Penthouse with amazing views! Your reservation for (dates) was canceled. HOW CAN THEY DO THIS! Do not rent from Dave Sullivan his penthouse located at 255 King St. Unit 1703 in San Francisco. What a douche to cancel our reservation and put all this stress on us.

I booked a room via Airbnb for 3 nights at 16 Fairfield Road, BS6 5JP in Bristol, UK. Olivia is the host. I checked out on 1st May at 11 am. I asked Olivia if I can leave my luggage in her flat and pick it up in the evening. She said this is OK.
I returned at 7pm in the same day, picked up my luggage and left her the key. No issues at all were raised by the host.

Two days later, on 3rd May and after I had left her a positive online review in the previous night, she emailed me complaining she found a stain in the duvet. She said she didn't see a stain when she made the bed after I checked out and that she only noticed it two days later. She took a picture then, 2 days after my departure, and said this is the evidence! She claimed £60 ($90).
I replied her I have not left any stain and that it was her responsibility to report anything on the day of my departure.

Airbnb charged my card without asking my view! This is against their own terms & conditions. Airbnb policy says they also ask the guest and wait for a response for 48h. I never authorized a card payment, neither Airbnb consulted me. They also haven't provided me with the photos.
I have emailed Airbnb many times asking for the photos and why they breached their terms & conditions. They don't reply me.
Airbnb steals guests money, don't value their opinion and provide no safety net at all. I will never use Airbnb again.

Anyone wanting more details, please contact me via Twitter:@Ilias_Energia

Always take a close look and careful read the cancellation politics for the hosts and also for the site, as no one book a stay thinking about canceling it sometimes there are strong reasons to cancel a trip, but there are some persons in the site that will not refund you a dime no matter what happen. I lost USD 700 with this BicycleJoe when my Mother got sick and I have to cancel my trip to NYC over night, he share his condolences but did not refund me a penny because of his own personal booking politics and because the guy is jobless. The site didn´t help at all even whet the situation fell in their politics, I sent documents and ll stuff I had regarding my Mom´s health but was not enough for them to refund me. So next time read careful the politics but mainly the other travelers reviews. And ask your parents a prevision of when are they going to fall sick so you don´t book any trip. :P

Once i encouterd the horrible host experiences( Alges, Portugal)
The host( owner of apartment) behaved so childish with temper.
Help-support in Airbnb just suggested to progress in Airbnb Resolution Centre.
But the method of Resolution Centre is only for the host protection flow.
And not for the guest raised matter.
So inflexible.
Anyway i could terminate my Airbnb activities easily by resignation.

For instance... hiding he negative profile details about the host's apartment.

1. limited hours shower usage( does not specify any in host's house rules...)
2. Host's Frenchman boyfriend frequently visit/stay and behaves childish...
And make loud noise until mid-night, complaints towards guest( explicit he is not proper contact person in Airbnb business community)( does not specify in host's house conditions...)
3. Horrible smell from neighbor, all the time at entrance and the lift space.
( does not specify in host's house conditions...)
4. Made loud noise and conversation after their dinner until 12 mid-night everyday
This is explicit rude towards guest members( does not specify in Host house conditions...)
5. Host gave the duty the guest to buy the breakfast bread.
( does not specify in host's house conditions...)
6. When i lost the inner room key, try to cheat me the compensation amount.( EUR 80)
( lost itself... my fault explicit, gave the appology and offered compensation)
( behave as SCAM/Fraud... simple key, not registered in Key product manufacturer)
Asked tourist police about the reciept appropriateness; "the contents of reciept is not
Sufficient as official"( because the lack of contribution No.)... behaved as SCAM
7. Gave the temper several times as child, even the host exceeds age 60... ha ha...
7. the review by the host is Not true... behaves fraud.

So stayed in a house off Coldwater Dr in Studio City. AvenIda del Sol... 5 bedrooms 4 bathrooms and they failed to say bring your cleaning products..., $900 for a week end. House is for sale and upon entering you cn't help but notice dead flowers dried for days crumbling on top of a glass table that hasn't been dusted since The Clinton administration. Beautiful kitchen, white cabinets, coffee spills and food all over the cabinet faces. The fridge was full of rotting produce... TV room carpet had more debris on the floor than you would find in a park after a Summer Sunday. 4 bathrooms. None of them clean. Crap and blood on toilet seats, hard water stains in all fixtures. Yellow pee stains on the floor around toilet. Dead bugs and live bugs crawling in the tubs. Really nasty. $1.5 MILLION DOLLAR asking price and the place looked like no one cared. Host unresponsive, Celia. So, make contact with air bnb send them pix, ask only for the cleaning portion of the charges to be refunded. Their reply, everyone's opinion on cleanliness differs. No refund warranted. I don't know folks, but Crap and blood on toilet seats seems like it would be a consistent poor level of clean to most people of basic intelligence. I guess if i went to air bnbs offices in Dublin I'd find them dirty, their RR's full of Crap and blood. No refund, tough sh*t Mr. Customer. Will dispute with my credit card carrier and see how that goes. Got to hold these dirt bags accountable. Won't use them, wont reccomend next time a hotel. Airbnb more like airbs