AirbnbReviews 2,101

Don't book this property. I had booked this property for 3 months, i. E. longterm, However not only this place was not clean, all closets were full of stiff! Even the bedroom closet had clothes hanging in it. The sitting room chairs were dirty. The photos on airbnb were misleading and bright, it wasn't! The front door didn't lock from outside! I didn't stay, and reached out to airbnb, and sent them photos. All the operator said was that I should have given the host time to rectify the situation! As if the host didn't know that the door lock should work and the closets shouldn't be filled with stuff and there should't be half eaten jars of food in kitchen cabinets and so on. Airbnb charged me a full month, even though I never even stayed an hour in that place. They ignored all my complaints.

My son and his friends lost 1,500 euros to a fraudster using Airbnb's site. Despite several attempts to obtain information from Airbnb as to the steps they are taking and what they know about this person, all we can extract is automated responses that repeat terms and conditions on their website. As a result, we can take few steps to help ourselves to track down the criminal and take action against him or her. If I was a scammer, I know which website I would use to perpetrate my crime.

Love searching for places to stay and meeting international hosts through airBnB!

Great concept poorly executed. Have had some very nice experiences in Italy as well as two not so nice ones. However, recent experience in NYC confirms other posters horrible experiences. I rented a place for a week and day or so before emailed, texted and called to confirm but did not receive a reply. Got to the address and occupant said he did not know anything about my reservation and slammed door. Here I am and call AirBnB and they say look for another listing. Right. In the evening in NYC. Get a call finally from "owner" who said he told AirBnB to cancel the reservation and it was not his fault if the company did not notify me. Of course, AirBnB keeps its fee no matter what. They do not check accuracy of listings, etc etc. They are ripe for an honest competitor to take over this concept. Caveat emptor!

I called in to talk to a representative about my client's account. I was experiencing a technical issue. Instead of offering any sort of assistance, she said she couldn't help and hung up on me! Seriously?! You didn't even take the time to solve the issue I was having. That's the first problem. The second problem was that you ended the phone call on your terms, without helping the customer. How do you call that customer service? I'm very disappointed in the way this was handled.

Beware of their long term cancellation policy! When you book a room, it will state flexible as the cancellation policy, then if you actually go to cancel within the defined time, you end up losing all your money! There is a special long term cancellation policy buried god knows where, which was not stated when I went to book! When I called, they told me I was essentially screwed unless the guy I was renting from agreed to a compromise. I basically had to stalk the guy, sitting outside of his house for hours like a damned weirdo to track him down and get a deal worked out, terrible for everyone! (That or lose almost a thousand bucks!)

Most of the times I've used Airbnb I've had great experiences. It's an awesome alternative to hotels (Usually the price are just to high).
Benefits of using Airbnb for me:
* price
* You can stay in a real home or apartment and communicate with people, learn more about places to visit. I usually get great advices from hosts.
* new experience
* discounts
* referral program
* you can use kithen, washer etc
What you may not like:
* Sometimes it may be hard to get to apartment
* Hosts may be not at home if you arrived earlier than the arranged time
* you have to cook for youself or eat somethere out if you rent the whole apartment

Airbnb stands the old gold standard for business, "The customer is always right," on its head, as no matter how dysfunctional its user-unfriendly host site, it's the HOST who is either "using the *wrong* browser (*right* browser, per airbnb, is Google Chrome) or having "a PC issue." I've repeatedly run into the problem that my calendar listing of "unavailable" changes to "available" unexpectedly, through no action of my own. I find this out only when I receive a prospective guest's request for renting the room. I then have the awkward task of declining the request, explaining to the guest that airbnb mistakenly displayed my space as available when it wasn't. When this happened yet again a few weeks ago, I called airbnb (you will not find a single phone number for the company on its website, though it inexplicably proclaims that it can be reached by phone; you will have to Google "speak to a human" to come up with the number). The customer "service" rep wanted to impress on me that the problem was obviously at MY end -- either due to some PC problem that I must be having or, more likely, to my personal preference not to use Google Chrome. (Perhaps airbnb gets a kickback from GC for each caller whom it browbeats into switching?) "Service" rep advised that I "can call tech support" whenever I want to change the room's availability status. (Convenient, right?) Subsequently I found other airbnb users, on reddit.com, who were experiencing the same calendar dysfunctionality as I was. I e-mailed the "service" rep to tell him this, only to receive a boilerplate response that there "must be an issue" at MY end. There are two good things about airbnb: (1) it performs a useful service for both hosts and guests and (2) it pays hosts very promptly. However, the customer service is virtually nonexistent, and what it does provide is permeated with an arrogant, not-OUR-problem attitude. To describe its customer service as abysmal would be massively overpraising it.

On the 14 of October 2015 I contacted Eliana, a host of Airbnb to book her property on January 2016 from the 8th till the 28th of that month. She responded right away and said congratulations I did accept your booking. So I place my credit card and paid the full amount has they requested. Today she email me and text me thrugh airbnb website saying sorry the owners of the property changed the avability. Now your reservation is being cancel. So I contacted Airbnb thrught chat and they said the only thing that could do is to give me a credit toward my next booking of $200, which is nothing because Miami prices on rental increase on daily basis, or return the whole amount. None of those options resolve my situation I lost the opportunity to rent other properties that were on a good price. And why should I book with them again if they don't have serious reservations? How a company offer Deceptive services without tort liability breaching costumers trust, time and expectations. I was very excited about the rental and now I'm left with nothing. Is there a way to punish this companies that offer services that they can give?

I booked a 2-bedroom apartment almost 2 weeks ago for Thanksgiving weekend. The owner had some questions about my granddaughter and my small dog. Every time I replied to her through airbnb's platform, I got undeliverable replies.

The owner just cancelled my reservation because she didn't receive answers to her questions. We will probably have to cancel out trip because I can't find suitable accommodations on any other site and we're running out of time.

I was going to take a plunge and use Airbnb for a trip March 2016 to Los Angeles and then I realized that Airbnb charges your card now for a trip 5 months from now and does NOT pay the host until 24 hours after you check in. There is a limited cancellation... leaving one with money on you credit card for months maybe while Airbnb collects interest on that money. It's a scam... NO hotel charges your card months in advance unless it's a package deal with cancellation policies in place that make sense. I ashcanned the plan to use them... Home Away is better... and just booked a great hotel, same price and they DONT charge your card unless and until you don't show up. No airbnb for me. NO wonder they ae worth $10 billion... with the money they have sitting there in their accounts... boo...

I agree with others here - some apartments are listed truthfully and others are a flipping nightmare! I booked 4 AirBnB's during our month trip across Europe. The most inconvenient part of the process is meeting the host and getting the keys! It was frustrating - received numerous texts of when the host would meet us (I failed to consider the costs of international data plan), and still we waited. It's easier to book a hotel, especially when you consider arriving at an apartment that isn't fit to stay in AND a piddly refund of $24 for a $350 booking when you have to cancel (because the apartment stinks like sewage!) BOOK WITH HOTELS AND LET AIRBnB FADE INTO THE DARKNESS. It could easily ruin your entire vacation!