AirbnbReviews 2,101

I have signed up my place with AirBB, first clients and since 2 months I'm waiting for my payment. AirBB claims that they made the payment but they didn't gave me any prove and I don't have cent from them in my account!

Just finished reviewing a host yesterday, there are 3 parts to the review, part 1) what you liked most about your stay part2) what you didn't like about your stay part3) what improvements can the host make to raise your satisfaction. All of the part 2 and 3 get deleted from the review and only what you LIKED gets shown leaving dangerous, critical faults hidden for the future guests to decide. They say they pride themselves for transparency and free speech and it is ironic they dismiss the very motto they preach. Every false accusation and statement from the host gets to be shown though and they when you write to them to delete or edit they say it does not violate their review policy and is the 'perceived personal experience of the host' although you have written communication airbnb proof for its falsehood. The host can also change its cancellation and extra fee policy after the booking from easy to strict forcing to loose most to all of your money or just stay! The pictures can be including pool and other amenities and they don't disclose their closure and not having access to fitness room. This is fraudulent business and unethical. Will never book from this site again and will tell all my friends to never do either.

I had a good experience with Airbnb. My stay was cheap and convenient, but I stayed at a house with zero security and the owner was never home. I kept thinking there could be a fire, a robbery or something worse, and no one would ever know until it's too late. The only line of defense was to basically lock your door. Airbnb needs to work on security guidelines.

* Their customer service was quick and helpful. I had to cancel my first booking and they refunded the money. For my second booking I chose the place with the best ratings.

- You agree your dates, pay your money and think you have it all booked. Oh no you don't!
- The owner has a virtually-free one way option on you. You make your plans pay your money and you are committed, but he isn't. He can cancel until nearly the last minute. The penalties are pathetic.
- If he still wants you, fine - he gets your money. But if he changes his mind or gets a better offer, you are on the street. Sure you get your money back eventually, but you have nowhere to stay.
- Worse, when you have arranged your time off work, or if he gets another prospect for your dates he can blackmail you for a higher price - or start an auction. That happened to a friend. The guy's excuse was that he made a mistake with the price. Either you pay what he demands or you lose your accommodation. If you have already paid for your flights you are really at his mercy.
- No point complaining to Airbnb. They don't provide that service.
- Stick to proper letting agencies, (preferably ABTA members so your money is safe), and a binding contract. It is no more expensive and you get a proper service.

I have rented a two bedroom apartment downtown Prague, Retezova ulice cislo 7/224 from December 5th to December 20th. My sister and I were the only occupants. The stay was pleasant due to diligent care of our contact lady Mrs Zuzana. The apartment was advertised as "luxury", remodeled in 2014. Well the place could have been lovely then, but now is in desperate need of bathroom remodel. The shower door was out of tracks. In spite of my good technical abilities.The drain was very slow to a point of overflowing. The carpets old and worn out. I did some cleaning before I settled in. Overall a nice stay. But, please take care of this place. Alexandra Reynolds

I booked a week with "kaspars "in scotland, my first ever air b and b, the reviews were all good, i paid £200 for 7 days, it was cold and there was no hot water or breakfast, but as kaspars was friendly and gave a plug in fire for the room i figured it was ok at £25 a night. However i was unable to sleep those first 2 nights due to a rat / rats scratching about in the cieling and i messaged kaspars who said it wasnt rats that there was a wire being blown about in the attic, ive had rats in my flat before i know what they sound like so i said i was sorry but i needed to move somewhere else. I cancelled and rebooked another room which was fine, heating, hot water, breajfast stuff available, but now i have only recieved £75 back the host kaspars says he has had £75 where s the money gone? I cant find any customer service and i cant even review kaspars have ended up paying double and lost 2 nights sleep plus a day from having to move rooms, utter crap.

The first and last time I booked with airbnb turned out to be an intolerablesituation. Although I explained to the hostess that I work from my laptop all day long and after work, am very much a loner. She would insist upon entering my room while I was working, asking me to leave the door open which I can't because of the confidential nature of my job and kept trying to engage me in unwanted conversation. I took to bringing in food I could keep & eat in my room and dash out the door after work when I could hear she was in a different part of the house. She wouldn't even let me run my little fan at night because she claimed it used a lot of electricity. I got so stressed from being there that I looked for somewhere else to stay so I could have some peace. When I contacted airbnb customer service they let me know I was pretty much stuck... so I left 2 wks early & still had to pay that 2 weeks. I will never again use airbnb nor recommend it to anyone.

I rented a room where the host said he would clean it after he got off work at 6. Check in is at 3, but I didn't feel like I could force him to come back earlier so I planned around his schedule. When I came back around 730 the sheets were dirty and there were dirty towels from the previous guest. The toilet had urine on it and the apartment smelled bad. Airbnb wanted him to come home and remedy the situation instead of reimbursing me. When he was not home by 9 they finally agreed to reimburse me. Which is great, but I had to go back and forth with them for almost an hour and get a supervisor involved. They also agreed to pay up to $150 for my first night in a hotel. So I get a hotel for 2 nights thinking everything will be ok. Then this morning I find the case manager has sent me 2 emails between 9 and midnight stating she needs the receipt and then that she is not paying for the hotel anymore. When I call back i'm told I just have to wait for her to return and they can't give me a timeline. Way to ruin a vacation! I wouldn't have been upset with the dirty room if customer service had responded to the situation quickly and fairly and I was able to put it all behind me but I'm still having to deal with them for who knows how much longer.

My first time booking with AirBnB and it was an amazingly FRUSTRATING experience.

After my host accepted my reservation, she then messaged me saying she had posted the wrong accommodation prices, and asked me to accept the new property price listing. I told her that as she had already accepted my reservation, I would not pay her extra. She then told me to pay her in cash in person. I then contacted AirBnB and told them what had happened, and they said they would assign a case manager. After an initial email, I have had NO replies from the case manager and his last email stated "If your host ends up asking for additional payment at the time of check-in, you can also refer them to the Resolutions Center. The Resolution Center allows you to offer or request money for your Airbnb reservation. By using the Resolution Center, Airbnb is able to verify and process any agreements that you may reach... If your host does not allow you to check in, then please contact us immediately and we can get you a new place to stay. I hope this is helpful."

NO THAT WAS NOT HELPFUL! Do you want me to rock up to the accommodation and then contact Resolution Center if she demands more money from me in person?! Or she doesn't even honour the reservation?!

PLEASE DO NOT BOOK WITH AIRBNB FOR YOUR SANITY!

Just happened to me as well. Absolute rubbish. This dude cancelled mine and everyone else's bookings 2 days before my flight. Because the booking was over super-peak period and for 8 nights, it's been hell trying to find a decently priced accommodation at such short notice. Here is his sob story: "We are very sorry that we have to cancel your reservation as we now have legal problem with the house rent. We were inspected by police for illegal house rent to tourists. Honestly, we have been caught 2 times before for illegal rent to tourists and this morning we were caught for 3rd time.
So, the house is being closed by police now and we cannot accommodate you anymore.
If we rent house, we will be jailed... hope you may understand our situation...
We don't know how to say sorry about the cancellation and hope you can quickly find another place for your stay in seoul... so so sorry...
Regards,
Kate and Jason"

I'm half decided to expose his full details online - but I need to cool down first!
AirBnB had better find some better way for poor users to flag rotten apples and receive feedback... but this will be my last time on such a rubbish service.

I GOT SCAMMED BY Airbnb after booking a room with a TURKISH couple in Istanbul and when I arrived in the airport the Turkish host sent me a text that her face blown like a balloon and she is in hospital and phone is dead and some blahs.
It seems like once they got their money they stop responsing or answer my calls. Shame my first visit to Turkey and I'm very very disappointed scammers everywhere taxi drivers babershop once you speak English they rise the price

This about listings where there is no automatic reservation - which a lot of them if not most of them are that way. So applies to most cases.
There are a lot of hosts who do not respond. So you have to wait for a day or two then cancel your request if there is no response and then send a request to another place.
Website allows you to send requests to multiple hosts at once but beware if two accept your reservation you still pay fees if you cancel one. I wish there was a good alternative to airbnb