AirbnbReviews 2,101

Their app got hacked a lot of time, and they did not fix their security, My account got hacked and opened from Latvia, China and TX, They changed the email address and turned off all the notification, I was charged $700 for a trip to China, luckily I noticed the extra charge on my bank statement, so I called them, I took them forever to refund me and they just asked me to change the email and the password, and I told them is that all what you can do?, I'm opening the app on my phone only, so that means there is no way in the world that someone hacked into my computer and changed the my account (I'm software engineer, so i'm not dumb).

I have been using Airbnb for years. I have stayed in multiple states in the USA, in Paris, in Iquitos, Peru, and in Canada. The places I have stayed have always been exactly as described in the listing, the hosts have always been helpful and friendly, and I have never had any issues because I only stay at places that have 100% positive reviews by previous customers. All listings on Airbnb have a review section, written by other Airbnb guests that have stayed there. It is important to read them and do not stay anywhere that does not have any reviews at all or have any negative reviews.
Understand how the platform works. Airbnb is not a hotel company, it is a tech company, the hosts that list there homes for people to stay at can be dishonest, this is why it's important to read reviews and only choose places with good reviews.

Very disappointed by airbnb's customer service in helping find a resolution for the cancellation of a recent booking. Although I provided strong rationale for booking cancellation including misrepresentation of property on site, serious safety issues and overall lack of cleanliness, airbnb customer service representative (Emma K.) declined to refund my booking and refused to escalate issue to a supervisor to find a fair resolution.
The case manager seemed biased towards the host and used only host's argument to close the case in her favor based on inaccurate and unsubstantiated statement. Despite several emails and calls, I was not able to talk to a manager or supervisor to understand rationale behind decision. In my last attempt, customer representative even hanged-up on me without putting me through a supervisor to further explain my case and challenge decision. This is not the customer service I would have expected from a highly regarded travel company like airbnb.
This is indeed the worst customer service I received in my life.
I spent countless hours over the phone and by email for no results.My points which were substantiated by factual statements and pictures were dismissed with no reason.

DO NOT RENT FROM FAYYAZ. HE WILL SCAM YOU OUT OF MONEY!
Club de Soleil 1 bed
5625 West Tropicana Avenue
Las Vegas, NV *******

He told me to cancel in order to get a FULL refund, then he REJECTED the request after he told me to cancel. Airbnb did nothing about it. They wanted to give me a useless credit that didn't cover loss of $185. Then you can't write a review unless you complete your reservation. Complete SCAM. DO NOT MAKE RESERVATIONS UNLESS YOU ARE SURE ABOUT YOUR PLANS AND WHO YOU'RE RENTING FROM. 12. 13. 16

Booked accommodation in Manhattan NYC with a female Latino and confirmed 24 hrs prior to departure from Australia. Seven hours late due to airline issues and when I arrived, a male was opening the door to the apartment where I was booked to stay. He closed the door as he stated that he did not know her and I was left with a flat mobile at 1240AM. I asked a complete stranger to assist me and when she rang her, she was half a klm down the street and around the corner but did not have the decency to come and meet met. 'Where have you been? You are seven hours late and I have been waiting for you all day. I have wasted my whole day because of you'. I was taken to a substandard accommodation in disrepair - air conditioner hanging out of the wall, sink/stove/fridge with no bench space was the kitchen, bathroom tiles were never grouted, dirty and loose and the bath was porous and unhygienic. Upstairs was lacking in any form of soundproofing so every movement from an insomniac was heard and no sleep. Contacted Airbnb after my return to Australia (seven week trip) and TOO LATE TO COMPLAIN. They they asked me for photos which I was ready to send to them and they closed my case without any communication with me. Clearly there is profit to be made in NYC accommodation and they do not want to delist these profit making ventures. BEWARE OF MANHATTAN AIRBNB OPERATORS.

Don't be another victim of scam artist. Airbnb knows that some countries do not allow travellers to stay in a private house. They will not protect you when police walks into your room and arrest you for breaching foreign law that you did not know about. All i did was booking my accommodation via Airbnb when i stayed in Bangkok and i found out that I broke the law. Who would think that simply leasing someone else's house can be breaching Thailand law? Please rethink when you book via Airbnb and don't jeopardise your precious holidays. Don't make same mistake that i did.

They claim to have host protection for stolen damaged items, but if they don't see the person take or break it in person they will not cover it. I have had two claims with them as a host. 1 for someone smoking in the house. Of course the person said they didn't so airbnb denied to cover the damage. 2 the guest broke my coffee table and stained my area rug. True to form they asked me to prove the guest broke/stained it. I don't have video of it so they denied it. I will tell everyone I know how unethical they truly are. They are dead to me.

It is a rare occasion for me to spend this kind of time saying negative things about people or things. I must admit upfront that I was never actually a customer. I was too disgusted with the application process to ever actually be a customer. Seems to be more of personal information gathering apparatus than anything else. With a few modifications, It could easily be used as an instrument to measure frustration tolerance. I am glad I took the time to write a review because I saw all the negative reviews along the way. I rest assured that it wasn't "just me"... looks like the thing sucks as bad as I thought... maybe even worse (that would be hard). I do highly recommend it to those who enjoy frustration and disappointment.

We really enjoy using Airbnb for the last two years. At first they were terrible - customer service was nonexistent, hold times were forever and their agents were extremely unqualified and very rude! However- they have improved over the last 12 months. We rent an apartment out to others and have easily rented it more than 50 times. Hold times can still be long however their agents are much more professional and even friendlier. They still have a monotonous verification process and the main issue now is their systems must be awful-their website has always been awful and extremely difficult to navigate they have changed the looks of it many times but it has never been a good website and totally surprised -based in Northern California you would think this would be easily under control. They never seem to have the notes from when we called in prior as to who is authorized on the account. We are constantly repeating ourselves to get this done. Whoever the CTO is must be replaced and this will be a premier site. In the 50 rentals 3-4 were an issue and needed their involvement all worked out in the long run. I am a persistent SOB and kept calling in until an intelligent life form would hear me correctly. Persistent but always fair.

I am actually giving ZERO stars, not one star. I had an issue with booking, and contacted them. They dint respond for 96 hours! And they don't even have a phone number to contact for urgent grievances! I had to book on an alternate date and make a loss of 1 day rent because of this. They take about 5% commission for every booking. I don't know where it is going! I'm feeling cheated. Airbnb, you are hopeless, and people will pay you back for this!

Got to the place we had to stay in Black Forest in Germany and place was sold. No one had the decency to let us know. Couldnt reach AirBNB or host. Just no answer. On AirBnB website even less help.

Here we are in the middle of nowhere with no place to stay.
Thank God we got a place to sleep in town further on. Offcourse had to pay again, because we already paid AirBnB.
Came home. Tried to get our money back. Many stories later. Still nothing. Not even replies on our emails.

So, so, so unprofessional, devious, greedy, flawed, disappointing, unreliable, dishonest and no integrity at all.

My original review:
"I had a guest for 2 days and Airbnb did not pay, they claim Airbnb's host payment did not materialize and now they have been "looking" at the issue, for a week, a case manager "Brad" is supposedly solving the problem with no results and no feedback on what is exactly going on.
Called today and the person I spoke to threatened to hang up on me I was not satisfied with her answer, again, "someone is already looking into this case" and has no idea about status. I asked and told her that I wish to speak to her supervisor, answer "there is no supervisor"
Bottom line: I told the people I spoke with that this issue is not my problem. They approved the guest, their fees are collected lightingly fast and the mind boggling avalanche of data flow to your email, SMS, Airbnb App, as well as any other contact they have registered on you. Works with terrifying efficiency.
I am not the one to go after my non-paying host, this is an issue that definitely its up to Airbnb (subliminally suggesting for me to contact Host for payment) thus definitely not for me to solve
HB"
Apart from my issue, I stopped using Airbnb altogether after reading all kind of horror stories from fellow Hosts as well as Guests I am using homeaway.com now, cutting all ties to Airbnb.
I did get paid after 3 months but mind you, not before I got in touch with my guest who kindly looked at his records, after discovering that his account was indeed charged for the stay he contacted Airbnb and the payment went through, I got a note from them notifying me about the payment, as if they solved the problem which absolutely was not the case.
HB

So long story short, I own a home that my husband and I have spent a chunk of our lives fixing, remodeling and shifting from shack to chic. We rented it out and made a terrible mistake visavi renting to a deadbeat who posted our home on airbnb. Obviously that is our problem; however, when we contacted airbnb to remove the listing, they refused. We are evicting the tenant and will have him forcibly removed in three days time. Unfortunately, for those unsuspecting airbnb and renters, our home will once again be ours and they will not have a place to reside over the holidays. Bummer! Terrible service. Their modo should be "Screwing landlords and customers alike."