AirbnbReviews 2,101

Airbnb does not vet their properties / owners. We cancelled a reservation after discovering that the last 8/10 of a mile drive to the listing was less than safe. We felt we could not stay there without risking our lives going back and forth to our commitments. There was absolutely nothing in the listing to indicate that the "gated comunity with 24 hour security for parking" was also a community with a very narrow one line road with steep hill, blind turns and no lighting or turn-arounds. We almost flipped our car due to a very tight turn. Thankfully we were traveling at a rate of less that 10 mph. Air bnb did nothing for us except quote the cancellation policy and advise that the owner refused to refund.

Apparantly we are not the only ones with this experience. BBB website had many similar complaints - more than I could count - and I only went back to 3/14/2024.

Airbnb has revolutionized the way I travel. The platform offers a wide range of accommodations, from cozy apartments to luxurious villas, often at a fraction of the cost of traditional hotels. I appreciate the ability to connect directly with hosts and the flexibility to book unique and authentic experiences. Airbnb has become my go-to choice for lodging wherever I go

Airbnb is a wonderful way to find accommodation while traveling. I've used their services multiple times and have always been pleased with the selection and quality of offerings.

We use Airbnb to reserve a hotel room. Due to border state closure at the time, we had to cancel our reservations. We gave Airbnb 2197 dollars. They have recently returned $1088 to us. We got in touch with them to get our money back and to find out if we could use the money they were still deducting as credit to reserve a hotel for our upcoming vacation.

If you are a host, then I can tell you that this is a great source of income and now is the time to take advantage of the platform. I have been able to multiply my capital X4 within 6 months of starting.

I went on Air BNB and looked for a place to rent in Wildwood Crest. I found a decent price for a place but was discouraged because there was a 175 dollar cleaning fee. That is just insane. I don't know how they manage to find people to pay for something like that. No thank you!

Unbelievable!@Airbnb's algorithm wrongly identifies a host's location, leading to unfair penalties. Despite using the same address for a decade, hosts are penalized due to flawed tech. This arrogance is unacceptable. #AirbnbFail #TechFail

AIR BNB has no respect for it's host's that actually drive there business model. In fact, the company would be nothing without the very host footing all the upfront costs of maintaining a property to be available to be occupied. The host is required to answer to the STATE MANDATED STATE HOA BY LAWS put in place by the HOA and not AIR BNB. However the AIR BNB company punishes it's HOST'S for declining guests for following these by laws that governor there individual HOA. Host's are bullied by this underhanded company to feel in some way they are discriminating against people because of there age. When all the host is trying to do is follow there HOA'S 55 AND OLDER STATE MANDATED HOA BY LAWS. The AIR BNB company is only concerned with price gouging the host, not following any HOA BY LAWS. These don't pertain to anything AIR BNB is concerned with. This companies only concern is to, at ANY COST take advantage of the guest and the host like a bottom feeding cancerous host. All the while being unconcerned with day to day operations of what it takes to actually run an honest respectable business.

Airbnb in Ottawa, ON: a host who manages a lot of buildings cancelled while I was in the air. Upon landing, she stopped communicating with me: husband had dementia, plus traveling with two dogs.
Airbnb in Toronto: I contacted host and he said he'd get room ready. I showed up at the door and he didn't. It was late at night and I was a senior widow.
Airbnb in Phuket: broken gym equipment, dirty building. Host shows 7-year old photos: now couch and chair are dirty, broken table and chair, broken showerhead, and faucet moves around.
What's troubling is that there is no customer service to compensate guests. In a hotel, they'd offer you a free night's stay. They accept the dirty place in Phuket and didn't do much to help me out in Toronto. As for Ottawa, the Ottawa Citizen wrote up this "host" as she was very bad at managing multiple buildings. There is no quality control. Airbnb does not ask for recent photos from hosts. It's not worth it.
Besides the rates are getting so high that I might as well stay in a hotel. And it's become apparent that hosts have multiple homes that they rent out. This creates a housing shortage and increases prices in homes. This locks people out of the housing market. There are too many negatives.

It is now 2 months and a half I am sending messages to the support inbox.
It is not the first time that they have issues with fees that you set up as host. Unfortunately the handle it in a poor way. They confirmed that is was a technical issue and confirmed they will reimbursed all cleaning fees that were not set on bookings...and the other hands they confirmed it was my error!
All companies in the world, when they confirmed they will reimburse you...They do it... It seems AIRBNB is not part of them!
The worst thing is that I felt pressured, if I cancel the guests' reservations (who are not to blame) I am penalized with cancellation fees and if I host them I lose money! It's a huge amount of money and instead of dealing with the problem urgently, it took 2 months. The moment I informed them that someone who wasn't me was trying to connect to my account, the error disappeared! But who am I, a simple host, to claim respect for guests and my company? So if "confirming" doesn't mean taking responsibility and sticking to one's commitment, I don't know the definition of "confirming". It seems that AIRBNB uses this word to lull you to sleep and that at no time did AIRBNB wish to keep its commitment.
The worst part of this story is that I was taken for a ride and out of respect for my guests and customers, I bowed out and lost revenue.
That's the solution AIRBNB offered me, so be careful and hang in there!
Oh I forgot...THEY OFFERED ME A COUPON that also confirmed it was an error from their part...AIRBNB might thought this was the reimbursement of more than 20 missing cleaning fees...what else to say!

We've stayed in many Airbnb properties as guests over the years and have generally had good experiences, sometimes very good. We recently started hosting however and we've found it to be A LOT of work and people can be quite unreasonable, unhelpful or just unfair in their reviews and comments. One girl damaged our kitchen and left the gas oven on. One adult man and family were perfectly nice throughout the stay and then afterwards complained about the house not being tidy enough or not having space in the wardrobe, even though they got the place for an absolute bargain price. To be honest, after all the work it is to prepare the house, clean before and after and be kind, polite and responsive throughout with communications, this sort of thing is really disheartening and makes me feel quite sad and frustrated. I would say, overall, it's a good system for guests but not good for hosts unless you dedicate yourself to it professionally and full time. Airbnb also can be really slow in releasing payments to hosts, I find, which seems a bit unfair, if they are profiting off the interest they make in the meantime! I hope this review is helpful to some people.

Having to provide copies of official documents and upload them online is very uncomfortable. Website is hard to get the right settings. Language and currency. Search machine is not working nice. Communication what to do next is unclear if something is not working properly. I will never use it again.

Cancelled my host and left me stranded in Spain. No help and now hotel bills are piling up. Suing them. DONT USE THEM

Customer service was fantastic. They made sure I had the correct part, gave me options for shipping, and got my part to me when I needed it. The part worked great. I would definitely use PartSelect again.

Airbnb should be a last resort option. I have only used them when I can't find a hotel availability and have almost always been disappointed. Most guests seem reluctant to post honest reviews for fear of offending the host and Airbnb does not actually inspect the properties to determine the accuracy of the hosts descriptions so its a crap shoot. Over the years the fees have also escalated in price with insanely high cleaning fees and Airbnb "service" charges which can be several hundreds of dollars. Their customer service and website platform are also horrible. They have shed many of their customer service reps so its pretty much all web based, another reason for opting for a hotel.

There is no support with ordinance changes for hosts. Also they do not restrict dogs as guests do no need to prove dogs are service animals

Airbnb scams guests and hosts alike. They don't really care about either party just to maximize profit at the expense of both of them.

Our vacation rental property has driven more than $100,000 to date into Airbnb coffers. We had earned all 5-star reviews for 5 years until we had one unfortunate double-booking and had to cancel a guest reservation well in advance of their stay. All of a sudden Airbnb took away our Superhost status and has made it very difficult to restore. A single mistake! And the fact that we've been given a 4.99 rating for one "revenge review" and can apparently never make it to 5 stars again. Talk about biting the hand that feeds you. Airbnb is the poster child of GREED! VRBO has been a much more reasonable partner. I wish there was more competition in the vacation rental platform space. Stay tuned. I may start one.

I had a horrible host experience and he dediced to replace ALL locks and linens at my expense. Airbnb allowed. How do you break TWO locks? I reported one broken BEFORE I left, owner 2 hours away didn't care to come or send local help. Airbnb told me I needed to take photos and videos upon checking in and when leaving to prove conditions! Really? The host/Airbnb client more important than a renter. When they run out of renters, what then? Good luck! My last time for sure