AirbnbReviews 2,101

The room has window without curtains, at night if you are sensitive to lights, you'll have difficulty falling asleep. The room belongs to the owner child and it is full of their belongings. The room is part of the main house you don't have privacy. It wasn't cleaned when we checked in and we were received by a friend of the hostess. We never met the hostess until something happened. The second night we stayed, we heard noise which we thought it was ghost. We had a banana on the table and there was a hole. We purposely didn't remove it wanted to make sure something is in the room. The next morning, the banana was dragged to the floor and additional hole was added. We then reported to the daughter who has a room next to us. She informed us that it happened with her nights ago. She then told her parents and her father came to check. He told us he will arrange pest control to investigate. Someone from the pest control company came and checked our room. He said he will arrange to do the big cleaning, but cannot be immediate. We were not satisfied with the reply so we decided to move out and reported the incident to AirBnB LA. The good news was, the owner agreed to return the money we have fully paid.

I booked an Airbnb vacation rental home in Mussomeli, Sicily for two nights for my husband and myself. The property is located in the old part of the town. It was described as being within walking distance of shops and restaurants. This was important to us as we were being dropped off by one driver upon arrival and then picked up by another driver on departure day. Our driver would not have found the house had it not been for the postman delivering mail who guided our car to a nearby street. The house itself was on a steep hill surrounded by other row homes and not accessible by car. There were no restaurants or shops nearby. Inside were steep stairs going up and steep stairs going down. We thought we'd break our necks carrying suitcases upstairs and visiting the toilet at night, as BR and bathroom were on different floors. We closed the door and left. Awful place that should never be a vacation rental.

Came to the Tampa, FL area for a 3 week stay for over $2,200. On first getting there the place was dirty, windows overs with old dog prints from animals, old smelly cloths left in washer, dog waste all over the place. Owner stated the place was just clean. A couple days in, cockroaches were found in the kitchen. But that was only the start. The enclosed fence fell down, the shower hose broke. The owner ordered a new shower head, that we had to install, along with a new filter for the A/C. Owner said she would replace fence or make a temporary fix so we could have our animals a place to run without worry. She never showed up. She called pest control and they stated the cockroaches were due to bad conditions in the home and old food. And it was only going to get worse. These were German cockroaches not the palmetto ones. They continued to get worse and got into the fridge and to our children's bed. We had to eat out bc it was so bad and eventually left over a week early because of the conditions. The owner stated the place was trashed before us and said nothing until the cockroaches started to come out. Upon leaving we cleaned and found old beer that dried up under the couch and beer bottle tops and confetti stocked to the floor. The owners reply that she has lived there with the cockroach's for a long period of time before and had no problem. They ca kids are running by they carry diseases and made me sick while there. AirBnB stated they have no policy about cockroaches and could only give us a refund of $8.30 for one night! Absolutely ridiculous!

With this review I would like to warn home owners who are renting out their accomodation through Airbnb.Over a decade I have listed my 2 houses on Airbnb. In my settings I always use the "first enquiry before official confirmation of the rental agreement". This weekend I suddenly got an instant booking on a period which was impossible for renting out. For some reason the settings were changed to "Instant" booking. So I had to cancel the booking. For this I got a € 188,- penalty from AIRBNB.

My first thought was that this for sure was a mistake by Airbnb. But...their final comment is that I am the only one able to change settings. And so I made the change... and have to pay this rather strange fine.

I did some investigation which shows that suddenly also my offline houses were all changed to "instant booking." As being not a real handy guy in changing settings. (It will take a day for me to find where to make such a change) I am quite sure that it was not me who made these changes. I can not prove it but with this the warning to all homeowners to check if their settings are suddenly changed and perhaps respond to this review as I have a strong impression Airbnb does change settings. The reason for it is obvious. Either to gain extra profit by rental fees or by giving penalties for cancellations.

Last week we booked a penthouse at San Roque. I was in touch with the host and spoke on the telephone 30 minutes before our arrival. When we arrived she was not there and refused to answer her phone. We waited and then contacted Airbnb who tried to contact Petra without success. They refunded our money but after 5 hours drive and by then it was dark we had to find alternative accommodation. Ok. BUT. They are STILL advertising this penthouse with Petra being labelled as a Superhost! Criminal way to treat people after sitting on our money since September

Made a booking, was charged and got confirmation only to be cancelled by the host Alpha Homes Tagaytay. The host can't be reached, Airbnb support is on sleeping mode. My hard earned money was never returned. I had to make another booking from agoda got confirmed and paid again.
Airbnb in my experience was just a scam.
Never again will I book through Airbnb.

If you are a HOST, airbnb is a great source of income. They only charge the host 3%, which is very low (credit card processing fee) compared to other booking platforms. Use this referral link to score an extra $40 in your pocket with your first booking.
Sign up to host on Airbnb and use the extra income to fund your passions. Here's my invitation link: https://www.airbnb.com/r/tiffanyc8035?s=39&t=131c0j

Absolute scam. My 3 in 4 experiences were awful. Will never ever use this platform again. I talked to other ppl and they shared equally awful stories. Customer service is crap, super slow plus wants you to accept hyper expensive calls from US. You need to report stuff immediately which I had to learn but even if you do so they won't help you. Each time I used their services I paid more than I would pay using booking or even expensive hotels. I used it usually where I couldnt find any other place. Owners charge you more than hotels, dont provide proper sleeping conditions, allow other ppl in your bathroom etc and claim you should appreciate their hospitality (!). I will use booking next time.

Removing my app for this company. I purchased their insurance separately to be safe for my trip for another month after. They advertised it as whatever reason you cancel the trip including emergency. So it happened that I had an emergency and couldn't use the accommodation. Airbnb told me that the insurance only covers for 8 days after I purchased it. Yes they said it is under the condition but who does insurance expiration before you actually use for the day of the trip? They just said the insurance expired. Disgusting! Does not protect its customers! No more Airbnb for us!

If you don't have an issue with Airbnb bookings, fine. If you do: better expect to accept massive financial losses (airplane tickets, additional bookings, ruined travel plans etc.) because Airbnb customer support won't respond timely, and Airbnb agents don't read and listen properly. Documented facts written and voice recorded: Albanian host refused to share the correct address of a confirmed booking, instead suggesting to ask bus/taxi drivers to call her when arriving near her place. After 2 hours of sending confused text messages the Albanian host offered to cancel the booking one day before arrival ‚because she doesn't care about money'. Guest (I) forwarded the written statement of Albanian host to Airbnb customer service and called to get the confirmation for the cancellation of the booking. At this point alternative places to book nearby were still available. Albanian host changed her mind and continued to send confused and increasingly offensive text messages for hours including threatening to call the Albanian police if the guest would show up near her house in Albania - all of this without any logical reason! Airbnb customer service refused to accept the cancellation for more than 13 hours (8 a.m. CET to 9 p.m. CET) because of technical call center issues on this day - as confirmed by an Airbnb agent (second level support could not be reached for 13 hours) + a total lack of service orientation -> Airbnb created 5 tickets in parallel for one case forcing me (the guest) to explain things in an emergency situation all over again and again. After having created new tickets, no response by Airbnb for hours. No way to speak with agents who have the power to decide anything. Just blabla for hours and waiting lines. Result: I missed my flight, had to book an additional flight, and had to book an interims place to stay. The final response (days later!) of Airbnb agents is ridiculous (see screenshot attached), they refuse to take over responsibility for anything. Airbnb's business acumen is definitely not in line with existing customer laws: Airbnb argues that the host acted totally in line with Airbnb's terms and conditions -> meaning the guest needs to solve the financial mess caused by Airbnb's customer support - because they did not respond in time. Shame on Airbnb's senior management obviously preferring to burn thousands of dollars on faulty customer service processes + protecting hosts (to keep the apartments as offers) who obviously disqualify themselves with totally mental behaviors. I collected 35 times 5-star ratings from former Airbnb hosts and now after having gone through the experience I am reviewing here, I decided to delete my Airbnb account.

We rented a Airbnb last month through this site. Upon entering the neighborhood we realized very quickly that we were in a really bad neighborhood and did not feel safe even stopping at the rental. We reached out to the host and informed her and then immediately found a hotel nearby and spent an additional $1300 to stay in the same area. The host did not reimburse us any of the rental which was also $1200. Then we left a review sharing our experience and how concerned we were, and how we didn't understand how all of the reviews were good. Now I understand why because Airbnb then deleted our review a day later. This is such a dishonest an ethical system. Do not rent from Airbnb.

Poor system and awful system they all sweet talker and cannot fix the real problem,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

They outsource to India, so don't expect ANY customer service. After having an awful experience at a serene cabin in Green Valley Lake, CA, where the horrendous "hosts" denied using exposed rat poison blocks in their pet friendly cabin despite me having photos which necessitated me instantly leaving, AirBnB support strung me along for WEEKS until I couldn't even leave a review. Hosts wouldn't give a refund, AirBnB shielded them and wouldn't help get a refund, and then they say we only had 14 days to leave a review (responding to a review gets 30 days grace, though). Since all customer service is in India, nobody ever called despite saying they would, they got me in touch with 13 different "ambassadors" to "help," each one asking the same questions and said the same thing, yet nobody did a thing. The last thing to do would be to leave a review of this blatantly misleading & dangerous cabin to warn others with pets that their animal may be poisoned, but AirBnB took that away, too, for their own ineptitude. I will never again use AirBnB, and I would suggest everyone watches their backs... take photos from the moment you walk into your rental, write everything down, and record it all. Hosts will use specially curated photos to deceive you into thinking their homes are different than they are. See attached photos of what AirBnB protects. AirBnB is a scam as any "host" can bait-and-switch on this app while this company covers its butt, so you'll find a lot of sheisters. Point is, you book these places based on the information provided by hosts on the AirBnB site, but that doesn't mean the hosts are telling the truth. AirBnB shields their hosts and themselves by saying no refund, but there's no way anyone could know they were being lied to until they got to a location. Stay away from AirBnB for your own safety as they care more about protecting their "hosts" than they do about people spending money to use their service.

Excellent! Thank you for your help and support! You are the best! I'm so happy for your support and you are the best!

I booked a stay at an Airbnb at Address 9300 Renshaw Dr, Bethesda, MD *******, with an owner called Shahab. His place was bare bones. Hardly any pots, or pans. No silverware to speak of. No real cups, in short, a poorly stocked kitchen. Washer and dryer in the back of the home in what was a spooky, grey large room with all the ductwork there. There were no dressers. There were bugs in the basement. He would stomp over my head with his baby at three and four am. He refused to stock anything insisting I call him to get what I needed. Home smelled of mildew. Home had been refurbished, but just wasn't pleasant. All of our communications were pleasant. He kept extending my stay as I had my husband in the hospital. I cleaned with lysol when I left, opened windows, made sure I did what he asked, forgot to get a few things from the refrigerator. Without any prior warning he got online and slandered and libeled me insisting I left a bad smell, that I wrote personal things, that I left things in his refrigerator, that I called him at all hours, on and on. He's full of it. There were things I needed, and he said to call at night. I needed toilet paper, or I needed other items he refused to stock. If he didn't want to be called provide them to begin with! He had ample time to ask me to leave, why would he keep extending my stay if he felt that way? In terms of personal things, he emailed to say he was not booking after November because "B&B was not for him". So, if someone does not want to talk about personal things why email that to me? What goads me is that I was told by Airbnb is that it is not against their policy for him to write this slanderous nonsense. So, in effect they are saying their policy is to allow slander. I was told by many of those looking at the case that it was unfair, uncalled for, no bad words exchanged, and everything seemed to point to his continuing to allow my stay which is the opposite of what any normal person would do if anything he said were true. I could have written this on the Airbnb but decided to delete my account. There is no way I would suggest anyone deal with Airbnb for any reason whatsoever.

I'll never use AirBnB again. Booked a room 17 days ahead of the stay just to have it cancelled by the host two days before the trip with just an email notification. No phone notification. How are they allowed to cancel that late just because they don't feel like hosting someone? We got there and didn't have a room. Never again.

My host canceled my reservation less than 24 hours before check-in time in Las Vegas. Airbnb refunded my money, which wasn't very helpful on a busy vegas weekend... it cost me more than $550 MORE than my reservation to book two last minute hotel rooms. Airbnb offered me a voucher of $70 towards another airbnb reservation... seriously? DO NOT TRUST YOUR TRAVEL NEEDS TO AIRBNB - THEY WILL LEAVE YOU STRANDED! A company that cannot stand behind the services they offer should not be allowed to stay in business - be prepared to stand behind your product, or don't screw with people's lives!

As a host, I give Airbnb one star. I've had nothing but problems with the app. Every time they make a change, it changes your settings, but they don't tell you that. More importantly, as a host, they also will not stand behind you when a guest has a complaint, even when the guest lies. I had a guest make a 15 day reservation, and in the first five days the only question I got was, where did they take the trash. Day 5 they made a request to move out early and get a refund, because the house they were buying was ready early. I said they couldn't get a full refund for all the days, but if it booked on the days they had reserved, I would refund those days. Then the next day he filed an official complaint with Airbnb that there was too much road noise. Airbnb acknowledged that they saw our text conversation in the app where he requested to leave early. They also agreed that he didn't make the noise complaint, until after I denied to refund him all his money. In the listing it stated that the house was on a highway and there would be road noise. This was in multiple places, including using the Airbnb noise level indicator when I set up the listing. It's a scale of 1 to 4 and my home was rated with their tool as a three. Airbnb acknowledged that was clearly in the description of the home, and in the additional information guests should know as well as the noise level rating when they make the reservation. They never complained about the road noise until after I said I couldn't give them all their money back.

Then Airbnb proceeded to hound me all day to give him a full refund for the 10 days. Then suddenly in the middle of this dispute, the settings changed from non-refundable to flexible refunds. The guest was able to cancel the reservation entirely, and they gave him half his money back for the entire stay. I am still waiting for a resolution. Shame on you in Airbnb.

The customer service by host Terreract and Air B B was not helpful. The directions to the key locks was below standard. Air BB at 207 Alantic Ave in Virginia Beach Va. It took the host 95 hours to replace the key pad. Then they changed the code, I slept in my car that night. The next day someone from host opens my door on Unit 4. No knock. No text.
I hide in the bathroom. No accountability by host or Air B B.
Check out their B B complaints.

Use Verbo or a different platform.

After booking the reservation was cancelled by a guy called Shemun. I had to take pictures of my identity and provided my credit card number and so on. It took a lot of time and it was very dissapointing to be cancelled. Why on earth did he offered the appartment on airbnb at the first place? Do not book anything on airbnb! (location of booking was "Nice apartment in city center Cizre/Turkey - Private room hosted by Shemun")