AirbnbReviews 2,101

My friend recommended me this site for finding normal apartments. What I can say that it's ok. I found apartments that suited well for me at a normal price. Everything were ok when I talked with the guy who offered his flat for 2-3 days' rent.

This was my very first time using Airbnb, so I honestly didn't know what to expect. Well, my experience was less than pleasant. First, on arriving at the airport, my host had not sent my keypad information for check in, so after reaching out to them, I waited 45 minutes at the airport. They finally called and gave me the code. On arriving at the destination, the code did not work. I then reached out to them again letting them know. It started to rain and I was stuck outside for 25 minutes just hoping they'd respond soon. The host drove by smoking a cigarette and said, oh, I didn't know you were staying here. They then sat in the car for another 3 minutes with their windows rolled up all while I stood outside in the rain with no shelter. They then said sorry we gave you the wrong code. Upon entering after finally checking in, I did a walk through in the place. Now the place looked exactly like the pictures. The issue? There were roaches and 2 other types of bugs all inside. Roaches, stains, and holes in the bed, roaches in the bathroom and a dirty shower curtain. All of the dishes and silverware were covered with old hard food. The kitchen sink was clogged on both sides. The patio door also did not open. I chose not to sleep in the bed given the circumstances, so I slept on the couch. 5 nights of the most uncomfortable sleeping I've ever had. I decided to continue my stay without contacting the host again because I didn't want to be put in a situation of me looking for another Airbnb or a hotel at the last minute, also, I didn't feel comfortable requesting a refund while I'm staying in the place I want a refund for. After I had checked out, I let the host know I did. I didn't get a response at all. Not how my stay was, if I enjoyed myself or anything. I then decided to request a refund. I initially paid $422 and I requested just $100. The host never replied, after 4 days of waiting, I decided to escalate the situation by contacting airbnb's support help. I did, it took them 3 days to respond and they told me they have no control over refunds and it's left to the host to issue a refund if they want and also they issue how much they want. No help to me at all. This has ruined all future endeavors of me using Airbnb. Also, I won't give any names, but the place I stayed was in Denver Colorado. I hope this helps others of deciding whether or not to use Airbnb.

Even as a Super Host with several vacation properties listed with Airbnb, they give no owner support. They have stopped allowing us to charge a refundable damage deposit and if there are damages we have to supply a huge list of support. They invariably have a reason why they will not ask the guest to reimburse for damages. It's maddening. NO support.

Worst company I have ever worked with. Not only did I have major customer service issues but refund issues too! They canceled my reservation after calling and speaking to them for days about issues I was having.

Two and a half months after we left an Airbnb rental, Airbnb notified us that there was a pending damages claim. After a two month stay, the host was demanding that we pay for: repairs to bathroom plumbing, mold removal, and (all in all) $760 in damages. This was fraudulent. The host completely ignored us the whole time. She was unemployed and living off her small Airbnb income. We got scammed.

I'm only choosing to do Airbnb because it's the easiest option while I look for an apartment but I think easy is an exaggeration as my second experience of Airbnb is a PTSD nightmare of my first experience which I won't get into but my second experience was just not great at all and I hadn't even checked in! Ok, so the host is called Annie. The picture she/they use is of a young Jewish looking woman. Modern, sleek kinda pulled back haircut. Probably not a great sign already if you know anything about Jewish people and real estate! That sounds awful to say but when you know you know. I had my doubts based on my past experience, the fact that the new listing had no reviews (I really should have read her previous reviews based on her past guests) and her insistent need to say no parties on her property. I have cameras all over the place. Blah, blah, blah! Usually people that complain tend to be the worst host/people themselves! They have intense demands while doing the bare minimum on their end! Ok, so let me try to keep this short. I messaged this person before arriving at the property to find out how I was even going to get in as there was no indication of this in the email. Never heard anything. Once my car arrived at the airport and I got closer to the location, I tried calling. Someone answers. It sounded like some rude much older Jewish woman with a smoky accent. I'm trying to find out where is Annie and the woman replies: I don't know in a strong accent. It was maybe a 20 second conversation that left me confused and angry before I just got frustrated and hung up. I wouldn't be surprised if this woman was the Annie I was looking for. People don't tend to use their own pics on these things. There I am, standing outside of this place in shorts in the cold in NY as I had just come from holiday in Florida and I thought it was going to be warm by now in NY in May!? So, I'm talking with Airbnb on the phone and I spoke to three different people. Two of them kept saying they understood!? One of them even had a baby in the background crying! I screamed; stop saying you understand. You don't understand! They offered a $148 coupon and I'll be requesting that they pay for the second car I had to take to get a hotel! Just madness! If I ever decide to do an Airbnb after this, please just push me off a cliff. I'm sure that would be less painful! If I could leave a crumb of a star, I would! Crumbs would be too kind. Perhaps dust bunnies!

I spent over 2 hours looking around the Miami area to spend the Mother's Day holiday there. I finally find this rbn b.com so decided give them a chance. I gave them all my personal information I gave them my driver's licence to front the back everything. Hours later I get an email telling me that they had to cancel my reservation and they are going to reform me my money but it will take up to 5 days which I think is pure BS. It should be that if you cancel someone's reservation after everything that I went through the get it then they should refund you the money mediately into your account. I can't give this RB and b.com a lower star than a one if I could I would give it a -0 because they are truly full of $#*!.

We have used airbnb a few times and thought they were straight shooters until we noticed that they had deleted reviews we had written that were critical of our stays. They keep the very positive ones. I'm guessing this so that everything looks very rosy and potential customers won't be turned away. I think this is a very dishonest practice, though it doesn't make them unique - it seems to be a widespread practice in the industry.

Had a reservation for a apt in Seattle, arrived at 9 pm; used the entry code provided and had no issues. On entering, the apt had a terrible odor and we could not understand the ratings on AirBnB. Settled in to bed with sheets that probably we so worn that we were concerned if rolling over, they would tear. Left the next morning for a scheduled tour and received a call at noon by the management company indicating the apartment below the one we were renting had water coming through the ceiling. Interesting but nothing we could do. Arrived back to the apt at 6:30 pm or so, used the toilet and water started running all over the bathroom. Call the host and reported the issue and said we are cancelling. Found another place and requested help from AirBNB for a refund as the place was not livable. Refused and said the host was going to get a plumber to repair. Sent a note to host and said we are leaving. Two hours later, received a note that the plumbing has been fixed. By then we moved. Host indicated the alarm was set since we moved out. No refund and continued BS through Airbnb. Next time, will just use a hotel. Terrible business model for consumer and from what I hear, hosts as well.

Airbnb owes me £1200 and refuses to refund me for services not delivered per the contract agreed per the Consumer Protection from unfair trading regulations 2008, amended in 2014.

The place they rented had other guests present which during the COVID pandemic was against government guidelines. I asked for a refund given the service was not as described and the place was unsafe to stay at, which Airbnb refuses to provide despite their failure to warn me of the presence of another guest before my arrival date. It still baffles me that the government would shut down hotels but let rogue companies like Airbnb run a business to put customers in danger and then refuse to refund

I stayed at a condo in Scottsdale, AZI rented thru Air BnB. The place was awful. Very dirty, run down, sparsely furnished. I wrote a detailed review detailing my complaints. Air BnB only published two sentences of my review. Don't not believe the reviews you see on Air BnB.

It's been the most frustrating experience I have had so far. Communication wise it's an absolute joke. Booked a place for me and my partner birthdays for 3 nights on the weekend. First half gets payed, second half never came out thru some card issues so booking automatically gets cancelled even though it's weeksss before check in (?). Host was an absolute money hungry sucker so only option was to book the same place same dates and pay the full amount if we wanted our first half back otherwise money was gone. Decided alright whatever let's just book it same place same dates so we don't lose the first half as we got promised. Second booking gets payed in full amount and I had to chase them for my refund of the first booking. Went from the host telling me they're looking into the issue to them saying it was not up to them but airbnb. So host was an absolute pain to deal with too. A day before my partner's birthday and the day we were supposed to check in, I get call the night before that a mistake was made from one of them and second booking was cancelled. Is this a really not funny joke at this point now? Money only gets into your account from 5 to 15 days (such a vague answer) and a solution was never given to me apart from having to book again. Seriously?! We got left with no money and no place the day before we were supposed to travel! AVOID AIRBNB AT ALL COSTS!

We booked for Spring Break 2021 eight months in advance. Host canceled two days prior, due to a water leak. I'm confident that we were canceled because they were able to rebook for more money. The host was unapologetic upon canceling and could not provide proof of said water leak. Airbnb could not find another place for us to stay. We frantically looked for a place and found one twice the price. Of course, it's spring break in Florida!

While in Florida, we met several people that this happened to. It was unbelievable to listen to virtually the same story. In the end, Airbnb did give us back $500 plus our full refund and they were easy to get ahold of and work with. I don't feel this made up for the situation. I would never book again. You are at the mercy of the host, and there is no protection from Airbnb.

We booked a property by Alex's Place named
Quaint North Gulch Condo w 2 King Beds. This condo is located in Nashville, Tennessee. This condo is in a very questionable neighborhood with men drinking and loitering right outside the fenced in area of the condo. It literally required 3 different codes to gain entry into the condo. Upon entering the condo, there was a strong odor that both my wife and I immediately noticed. The instructions left at the condo indicated there were five different WIFI networks to choose to connect. Not one of the networks listed ever showed up as a WIFI network through my phone, my wife's phone, or my laptop. After troubleshooting the WIFI issue with no success, I then focused my attention on the tv in the main living area. I was unable to get the tv to work at all. After hearing yelling coming from the outside coupled with cars speeding by consistently I made the decision to leave this condo immediately. I became convinced this condo was not a safe place for my wife and I. I would highly recommend avoiding this condo and this experience has tainted my confidence in the Airbnb concept.

Utterly disgraceful company. We have been burned twice. We were stuck with absolutely nowhere to stay after a 7hr drive with kids and unable to get hold of anyone for over 12hours. Airbnb could literally not care less. I just wish I'd read all the reviews. You are not protected with Airbnb.

SCAM ALERT Lakeview Cottage at Lake Weir hosted by Frank and cohosted by Eileen. CON ARTISTS! AirBnB and host totally ripped me off.

Host advertised his place as a LAKE VIEW cottage NEXT DOOR to a restaurant. When in fact this mobile type home (advertised as a cottage) is across the street from the lake, behind houses and trees, there is no lake view, and it is not next-door to the restaurant. When I asked for a refund, the host was arrogant and rude and refused to refund my money. Air BnB customer service gave me the runaround for weeks and wasted hours of my time. They would not refund my money, even when it stated in the guest refund policy that, "the listing's description or depiction of the Accommodation is materially inaccurate with respect to: the physical location of the Accommodation (proximity)." and "the place isn't as it was described in the listing description."

The host actually edited his pictures of this "lake-view cottage" AFTER we booked it. Thankful we looked at the pictures later, so not to have wasted a weekend with 2 families and kids hanging out in a carport of a mobile home potentially getting bedbugs. The host also changed his description from next-door to "walking distance" because his original description was a lie. I am absolutely disgusted by how this situation was handled by AirBnB. They would never let me talk to a supervisor and just closed my case.

This was my first time booking with this company and I was totally conned.

You can see in the 6th picture, "the blue circle". Is the supposed cottage, nestled next-door to Gator Joe's (Red arrow pointing to it) and the houses and line of threes that clearly exhibits that this carport "cottage" is not Lake-view.

I recently rented to a guest that threatened not to pay because of false advertising. They, however had Moore guests than the contract allowed. I was very uncomfortable with. Them staying in my house. I wanted them to leave. Airbnb simply ignored me. Kept assigning me to a new support manager. They just want their fee and don't want to help their guests feel safe about renters in my home. I was so disappointed. After the current booked guests leave, I am through with them! It is not worth ruining your house over it.

Trying to get a resolution to a problem created by their system has been overwhelming, full of dead ends, and lacking basic respect. I am shocked beyond words. -5 stars for dependability and care.

After +72 hours, +6 different support professionals, and ~4 different awkward "solutions", the latest solve seems like it was basically a lie and it's "too late" for them to follow through. NEVER again will I try to depend on air bnb!

I have been a host on AirBnb going back to their very beginnings. They were a great company to work with but over the past two years that all has changed. I have had multiple issues with guests that I have reached out to AirBnB for assistance on and I get nothing but a major runaround. They charge all hosts for damage insurance but when you actually have an incident and try to get reimbursed, they take weeks without even responding to messages. Calling them is completely useless as apparently the only people who can do anything are supervisors but they do not existing when you speak to the representatives who take the calls. This is a disgusting way to run a company. AirBnb's sole source of income comes from the hard work and dedication of their hosts and they turn around and treat these same hosts horrendously. I wish someone with an actual concern for the wellbeing of the people who are funding them would start a company to complete with this awful company but unfortunately they have a monopoly on this industry and anyone looking to rent out a property must deal with them and be subject to their abusive and unethical treatment.

I booked a home outside of Orlando Fl for the 4th of July. When I booked my trip the last day of checkin was not on the sum total, when I realized the error, of course the house was already booked for the day I needed to add. Simple human error, Airbnb and the homeowner is unwilling to give a refund of my deposit since the days needed for my family are now unavailable, 3 months in advance! That is plenty of time for the home to be rebooked by another family, no customer service at all! Will avoid Airbnb with my future planning.