AirbnbReviews 2,101

I usually do not use Airbnb, but unfortunately they are sometimes my only option. There is no way to communicate with a real person. I tried to update my account and was able to do most of what I needed to do, but apparently certain aspects of their website is malfunctioning and is not recognizing what I have entered, as if have not entered anything. When I send repeated requests for assistance on their internal support mail I get only an automated response based on certain key words. A real person does not read my messages. This is so pathetic.

First time booking with Air BNB, never again! I booked a reservation three months ago, yesterday I received an email that my reservation was cancelled. One week before my trip. I tried to call and the representative stated that they could not verify my identity, not sure why this wasn't done three months ago and they waited until one week before my stay. Instead of putting my reservation on hold until this was resolved they completed cancelled on me. I had to try and find alternate accommodations which of course with one weeks notice were double in price, not to mention the location was different so other excursions had to also be rescheduled. Not only did the new accommodations cost me double but I will not receive my refund for at least 15 days, so now I have paid for a room that is cancelled and have also had to pay for the new accommodations. I also tried to log back into their app so check on my refund and they have me completely blocked. Lesson learned I will read all reviews in he future.

Super Host given zero service on phone
Twice in the last few weeks, as a Superhost I have called Airbnb and spent time on hold and then been disconnected. When I go to click on the email they send -- first having to find it in TRASH, the same email that they routinely use to book thousands of dollars worth of reservations -- a notice in red and black advises me to NOT CLICK as the site iis "MALICIOUS." So then they disconnect me each time.

So I am in the position of doing business with a company that has changed their phone number from the one I used to use, will not put a HUMAN BEING on the phone to answer my Q even when I hit zero toward the beginning of their perky robot voice telling them that I CANNOT receive their email, and has no detectable means of emailing them for help. It's a nightmare loop. VRBO gives good service. Airbnb in recent weeks has given me NO SERVICE despite my trying multiple times.

The place we paid for had someone else still there when we tried to checkin. Airbnb told us they'd give us a coupon for $101. Then told us to book somewhere else and they'd take care of things. So now I'm in a dump, 30 miles from where I want to be, stuck in Myrtle Beach, and have paid $600 more than my original place. I can't stay in this dump. And Airbnb will not respond. It's been seven hours since we first notified them.

The customer service for Airbnb for owners is terrible, I heard some nightmares, but had to live one with them recently. These guys simply don't cover anything and find every possible way to not cover any of the damages and issues that will inevitably happen when having renters. I may lose money by deleting my place from here and going directly to their competitors, but at least I know I'll be treated like a human. Get additional insurance, you'll need it, their owners coverage does nothing.

You can never get ahold of anyone from AirBNB. They will text you a message to resolve issues online. When you do get ahold of someone, they are in a different country and despite how long you hold and how many people you talk to in this country, no one can help you! They say someone will call you back. No one calls. Instead they message you. And they cannot help. It is my first time using airbnb and I paid $5,446 for a months rental. They needed more info to verify me. I had to keep resending verification information. But host did not receive confirmation of payment. They asked me for payment again, so I paid. Apparently twice, to the tune of $10,892! Because my bank approved both, they cannot cancel, only airbnb can. Airbnb doesn't seem to understand the urgency of cancelling this duplicate payment. It's been over a week and they are still holding my $$. It's put me over my limit, I cannot use my card, probably ruining my credit and causing me unnecessary STRESS! This is something they need to handle NOW! Not tell me I need to wait it out. Ridiculous customer service. I am so ANGRY. Anyone who is out $5,446 would be too. They need to fix this issue or close their doors. These kinds of funds should not be withheld from anyone for no reason. Fix your problems Airbnb! I will tell EVERYONE I know about this experience with you and I hope people will use VRBO instead

My experience has be very horrible. I made an account and booked my reservation after attempting to do this for hours due to receiving several errors. Shortly after I was able to make a reservation I received a text saying my reservation was canceled and to check my email. I received an email saying the account wasn't legitimate and when I logged into my account I was prompted to give an explanation of who I was. I did all of that and then called a few hours later. I was put on hold for a few hours so I hung up and called again. I was told my account would be escalated and someone should contact me in 10 min. 16 hours later and after I have called multiple times and been hung up on and sent emails I'm my account is still locked. This is very important for me due to not having a place to stay at the moment. I had to move out of the home I was staying in because I'm transferring back to the U.S. and Airbnb still hasn't helped me out even though they know I am in desperate need of an accommodation now!

An awful company that is negatively impacting small tourist towns and people who have lived here with their families for centuries! I think we need to take a stand and ban Airbnb from mountain towns especially Big Bear Lake, California, Green Valley Lake, California, and Lake Arrowhead, California. There are amazing clean hotel facilities here and residents are not left with unpleasant scenery and TRASH everywhere! Airbnb renters are disrespectful, trashy, and messy. They do NOT regard the residents at all. This is completely unfair to local residents that have been here living in peace and quiet for years! I see countless people talking about the trash and disrespect that is occurring from Airbnb rentals, this commonly happens in tourist towns like ours especially. I came across this article just FYI. Please take this into consideration and let's get Airbnb banned from Southern California mountain communities and any small communities that want their trashy and messy people to stay OUT!

https://lodgingrevs.com/can-a-city-ban-airbnb-why-the-short-term-rental-service-is-facing-legal-challenges/

Due to my experiences as a host, it is my opinion Air BNB is very derelict in creating a safe platform for Hosts.
I recently had a guest get booked without my usual radar. He arrived with 4 guests vs 2 and lied about the extra people not actually staying. Broke rules about staying up and partying in outside space until 5am. Then on day of checkout wouldnt leave- he finally did 1.5 hours late. I called Air BNB about the
Checkout as my cleaning people needed to get in and clean. They never responded to my call until 3 hours later. As I watched all four of them finally check out- the booking individual took a gun out of the trunk of the car and aimed it towards my property. I have pictures of him doing this. When I finally spoke with Air BNB about this their agent who handles mis conduct cases like this, took my information. I basically requested that the platform remove this individual from the platform so that other Hosts would not have to deal with his dangerous antics. This employee assured me he would protect my identity in this situation and process my complaint. Bear in mind he had a picture of this individual with the gun. He did not need testimony from this person as he had a picture! Dated and time stamped! This agent of Air BNB assured me he would protect my identity. With in hours of expressing my concern about this experience I received an angry text from this guest stating he was angry I told AIR BNB about his actions here with the gun. An Offense that is illegal on so many levels.
In my opinion Air BNB has now created a direct grudge with this individual against me and my family.
He knows where I live and the activities of this property. This agent assured me that he did not reveal
My name when he questioned this individual- which is all he is required to do. Well, this person had only ever booked once with Air BNB and that was with me!
This has unecessarily created a very dangerous situation for me and I have because of this left this platform. I do not recommend it.

My family stayed at a place that was both unsafe and unsanitary. Airbnb removed our review because we stated things that were on the property that were unsafe that were not listed.

Our family had planned a vacation, only to find the COVID restrictions made it impossible to follow through. We applied for a refund on their website within the stipulated date(s), only to be informed we would not get a full refund, but could use all of our funds if we allowed a credit to be applied towards future stays. Given this misinformation, we took the credit. Later we learned this was not the case with regards to getting a full refund. Now we're told we're ineligible for a refund since we've got the credit. I do not believe this company is legitimately conducting business and that a class-action lawsuit will be coming in the very near future.

In the past, my business trip to Barcelona was canceled during the height of the coronavirus pandemic. This happened due to objective reasons: flights were canceled, the country went into lockdown. There were no problems with the owners of the accommodation booked through the Airbnb service, they immediately agreed to return the money. The money quickly returned to my creditcard, with the exception of the service fee, which Airbnb, for some reason, decided not to refund. A corresponding appeal was created in support, where I was offered two options, to return the money to my creditcard or to get a promotional code for future bookings, which would be really helpful due to tough situation in tourism industry. I took their side and agreed to get a promo code that was valid for one year. As a result, I decided to use this promo code recently, because as you know it was extremely problematic to do it before, almost the whole world is in lockdown, travel is virtually unavailable. It turned out that the promotional code expired about a month ago, the programs for extending promotional codes due to the pandemic do not apply to my promotional code for some reason, my request to simply return the money to my card according to the first scenario was refused. In fact, the company fraudulently stole my funds, providing me with a promotional code that was physically impossible to use during its validity period and unreasonably refusing to renew it, although they stated that all promotional codes will be automatically renewed until the end of 2021. I strongly advise evading this fraudulent company. (My promocode EXZJPABW)

I made a reservation through Airbnb on December 24th and paid $2,653.94 ( Address 16 Durham street. Kingston) for one month. I was told it was refundable if I cancel before March 4th. I cancelled on February 23rd 2021, before the mentioned date due to Covid as my child was supposed to accompany with me to Kingston. It is very unsafe for us to travel so we decided to cancel the trip. After I cancel the trip, instead of receiving a refund they charged me again for $758.91. So in total they charged my credit card for $3,412.85 because I cancelled due to a PANDEMIC. After a run around between the Airbnb and the host, I am told that I do not receive a refund. Three is a Pandemic doing on and instead of helping their clients, they are robbing them.

I was completely unhappy with the way they do business. I booked through them for Daytona Bike Week several weeks in advance. 3 days before the event in which they are pretty much booked everywhere I get a late-night text message saying they canceled me and sent me back my refund with no explanation. So therefore I panicked and struggle to find something to be able to stay or cancel my trip. I ended up finding something that cost double in price pretty much my only option. So I'm going to try to make the best of the trip but I'm extremely upset with this company and also the property owner... Odette. I would hardly stay away from her. Completely rude and unfair and unprofessional

I rented a property a lake house for me and my family... it was in a secluded location when I booked the reservation I booked it for 4 people it was a three bedroom from a male host, when we get to the location was notice he had camera that you would not really notice unless you are looking for them they are location on the poach where you may not be dress in the evening or morning, I was so pissed. He was spying on us with hidden cameras Be careful! He later wrote a review saying that he thought it was for one person which is female he drove by the house that is how he knew I was not alone. SCARY! Be careful be on the look out for those hidden camera. I will not book with them again.

We recently rented a home* in Ludlow, VT. It claimed to be 4 bedrooms but was only two. It had a $170 cleaning fee but had 30 bags of trash (i. E. weeks of trash) at the front door when we checked-in.
There was zero maintenance done to the front - only entry - walkway which was all ice.
When we tried to contact the owner/host we received no response. Then, prior to checkout we used "resolution center" to try to contact the owner/host. This was a waste of time as the response from Airbnb was, essentially, "too bad". They stated that its up to the owner to provide any refund. In other words, Airbnb offers zero assistance after you use their site to find a decent and clean place to sleep.
We have now opened a dispute via PayPal but that will take some time. And then we may have to dispute the charge through the credit card...
Anyway, I can only recommend you use this "service" if everything is completely up front and the owner/host is someone trustworthy.
*the home was 227 Preedom Hill Road S, Ludlow, VT. Suggest you stay away...

I reserved a 28 day rental. Unfortunately 48 hrs later my travel was canceled for work. I was out 1051. 50 dollars for not even staying at a rental. Air b and b is total trash. Horrible people. I am a covid nurse and was traveling for work.

I listed a cabin on this site. Was blocked after someone contacted me about renting, never had a chance to reply to the persons inquiry before being blocked. Called customer service for 3 days and all I received was people you couldn't understand and the promise someone would contact me. Don't waste your time listing on this site!

Host needed to repair last minute problems, instead decided to cancel. Airbnb did not help find a new place for the desired dates or location.

We were informed less than 24 hours prior to booking about the cancellation and Airbnb support tried to be funny and ask me out for dinner.

I'm lucky because friends of mine managed to find us a place to stay. What if I was someone with no friends in the area and had to head back? If I was flying from somewhere far and didn't get the email, what would I do? How do you book a new flight with a $50 coupon for Airbnb? I don't even know if you can pay for a night on Airbnb with $50, after all the fees...