AirbnbReviews 2,101

Last month I booked an Airbnb for a month in Orlando. About an hour after I booked my husband tells me there was a conflict with the dates and his work, so I contacted the host and asked to cancel (1.5 hours after booking). The host replied 10 hours later, he refused saying he lost two people who were interested in those dates and so he will not be refunding me. All I would get is the cleaning fee if I chose to cancel on my own. I contacted Airbnb support and tried to reason with the host to reconsider since I would be losing $3000+. I offered to pay a percentage, anything, just please don't take all of my hard-earned money. The host refused and refused to even respond to me. Airbnb had to tell me his decision. My booking was from today, I noticed that the host has managed to book his place for the entirety of what was my stay. So not only is he keeping my money but he is also making money off of this place for the entire month. Christmas will be nice for him I guess. Airbnb has refused to help me. There is no support for customers only for hosts who are free to exploit people with zero conscience. One major red flag was the fact that the message where he tells me the reason he cannot refund me is that he lost out on bookings is deleted because that reason is now null and void. I didn't even know that was possible?! Airbnb is disgusting for allowing predatory behaviour by hosts who are exploiting a system that was setup to protect them from losing money due to last-minute cancellations. It's now being used to double dip by being paid multiple times for the same rental. How is this ok?

I have been an airbnb host for 5 years. They consistently have terrible customer service. They allowed a guest to write a libelous and slanderous review of me and refused to allow me to respond. (I was unable to see the review prior to it being published). And they get all super sensitive when you call them on their constant foulups. IF YOU CAN AVOID USING AIRBNB, DO THAT. THEIR PURPOSE IN LIFE IS TO TORTURE HOSTS AND GUESTS WITH RIDICULOUS INSANE POLICIES AND A COMPUTER SYSTEM THAT IS TOTALLY INADEQUATE.

There are two things to be aware of when dealing with this shyster company. First of all, when you save a booking in your wish list, they will show a misleading price with all the taxes, services fees and extra charges left out. Then, when you book it they are hoping you won't notice that the actual price is 20-30% higher than expected. They also have a very sneaky practice of changing the cancellation policy without notification. For example I booked a place and then changed my mind almost immediately assuming the 24 hour cancellation policy that had been in place last time I used the service 3 months ago. I ended up getting ripped off for $1100 Cdn because they had changed the policy (probably hoping to capitalize on the fact that people wouldn't check because they thought they already knew the policy).

DO NOT STAY AT ANY WANDERJANT PROPERTIES OR USE AIRBNB! This property was absolutely disgusting in every way imaginable! From the BIG gap around the door so critters could come in and I could hear everything going on outside and felt unsafe since the door didn't even close properly, to the dust, broken furniture, no outlet in the bathroom, holes in the cupboards, water damage along the walls and RUSTY PIPES! Yes the pipes inside are rusty! So disgusting! I put a wash cloth on the tub faucet to dry and picked it up the next day and discovered rust all over the cloth! I took pictures of the rust inside the pipes as well as pictures if the unit I was staying in, it was very easy to see up in the spout of the tub. I let WaunderJaunt know of my disgust with this property but they only gave me a partial refund because they don't care about providing a safe place to stay or good service only$$$! Go look at their 1 Star reviews on Google and TripAdvisor, people have had the same issues and complaints as I have witnessed. I spoke with Airbnb about the issue and because I didn't notify them within 24 hours of my disgust of the property they are only giving me a partial refund and refuse to budge. I was hoping WanderJaunt would have taken care of the problem from the start but they didn't and so I was STUCK with paying for my part of my stay. PLEASE STAY FAR AWAY from these corrupt unethical companies I will NEVER use Airbnb again either.

I booked a reservation on airbnb based on a location, date, price, etc. I then booked my airfare for me and 3 other family members. Later that same day, the airbnb host canceled my reservation. This may have been racially motivated or profit driven because later that evening while looking for a new accommodation, I noticed the original place and dates I booked were available again and the price per night had doubled. I contacted airbnb to see if they could do something about my original reservation or help me with a new one. After 23 minutes on the phone, I was told there was nothing they could do. Now I am stuck with airline tickets for 4 people and no accommodations. Hotels aren't allowed to operate this way. They would have resolved this issue. Why is airbnb allowed to operate without the same rules and ethics? They are a huge corporation and need to be held accountable like everyone else. I have non refundable airline tickets and airbnb does not care.

Horrible booking experience. Very bias and refused to service, I spent hours jumping through hoops attempting to book and ended up with nothing but waisted time. I was told every excuse form needing to confirm with my bank to system problems. I confirmed all there was to confirm and validate, provided card/banking information and copy of my photo ID. The team was very nonchalant about the issue and put is absolutely no effort in resolving the issue and or accommodate 'me' the customer. There was no one to escalate the problem to like "oh well to bad, there is nothing we can do'' overall experience is negative. I will say, although their hosts my provide grate spaces and excellent service the Airbnb booking process itself, I can and will not recommend

I'm being asked for damages to a lamp. I had a grand mal epileptic seizure in my room. The host is texting me asking for money.

After two week's of hell, with Airbnb jerking me around, I had a unexpected loss of hundreds of dollars. This was absolutely devastating.

Thanks Airbnb for creating a terrible situation for me. I'm epileptic and broke a lamp while having a grand mal seizure. That's what stress can do for an epileptic. This was after the previous week's Airbnb hosts gave my room away right out from under me.

I've never had bad reviews before the that week's situation.

Airbnb, you created such ugliness, and the hosts from the previous week, Greg and Julie, were downright evil. They gave my room away while the hosts, AND, Airbnb knew the ACCEPT function wasn't working for me to finalize the charges for the night. I still can't believe Airbnb allowed this to happen. Then, you allow the host to post a review stating I refused to leave. No. I would never refuse to leave. I was raised better than that and Airbnb assured me they took care of the technical glitch. Imagine my surprise when I was driving back to the room and starting receiving texts from the host telling me to get out.
I was frantically packing while on the phone WITH Airbnb while the rep was trying to find me a place.

Then, I spent over $200 on a Motel 6 for two nights, while Airbnb assured me I'd be reimbursed. I don't think you would have offered the $200 voucher if you didn't take on some of the responsibility. And the hosts son, or whoever he was, and the incoming guest, were standing there when I was running out to my car in a frantic rush and fell.

I'm 62, in ill health and those entire two weeks were hell on earth.

I'm currently recovering from cancer surgery and have other priorities. This can all be backed up by my physicians.

I will never use Airbnb again.

Went to Iceland in August lodging thru ABNB. The place we stayed was not as advertised. The pictures describing the property were not even the same property. Had to leave and find hotel for rest of stay. I complained to ABNB and even supplied pictures of the real property. Their response was to refer me back to the owner who had already denied a refund request. The same crappy property is still being falsely advertised on ABNB. Buyer beware.

Reading various reviews on about a half dozen sites like this one and looking at the plunging numbers of GENUINE SINGLE OWNER HOSTS on Airbnb -- down in the US to about 1 in 3 properties from all properties at the beginning as the VISION of Airbnb, I see my own experience expressed over and over.

Their support is a bureaucratic wreck of English as a second language cut-and-pasters who infuriate with their inability or perhaps simply authorized refusal to address issues in a responsible, logical way.

As a long time Superhost, I have, as have other Hosts, been undermined, misrepresented, manipulated, stolen from and left without recourse.

"Get used to it" may be good advice but like so many -- check the stats to US, UK) I may just leave. The clueless officious Ambassadors are slowly but surely taking the pleasure out of hosting.

If you're thinking about using Airbnb for your next vacation rental, I would advise against it. As a Veteran and senior citizen, I feel the host of the rental is more in the business of collecting money than providing a service.
We made a reservation for a rental in AZ city (hosts Leon and Michele) and had to cancel two days later. Our credit card was charged the entire amount ($3000) even though we never spent a night there.
In our opinion, neither Airbnb nor the hosts can be trusted to treat potential customers fairly.
If I could give zero stars I would have

Our last two reservations through airbnb were cancelled. We book way in advance to ensure we get a house that is suited for our large family. Our initial reservation for Thanksgiving in 2020 was cancelled and then the host relisted the home at a higher rate. We reserved a home for 2021 Christmas and this was cancelled a month beforehand. Now there is very limited inventory and what is left that will suit our family is very expense. Essentially the host can cancel at any time without consequence (airbnb has it's remedies, but they are without any teeth). I would expect a good company to make it right, but airbnb doesn't do that. Our Christmas is now ruined as we can't get our entire family together. It appears airbnb caters only to the host since that is where the money comes from and the renter is completely expendable.

I have had several interactions with Airbnb lately which have me realizing the company supports homophobia

The unit was farther out than stated for one, if you want seclusion its a good place.the unit i stayed in had a bad fish or shrimp smell with lots of nats flying around, a busted tv screen and no heat... tried to get some compansation for that and no more response... wont ever stay there again. No more airbnb for me. Dave

They care about money, not hosts or guests. Don't book through this website, their customer service is bad and representative always lying over the phone.

My experience with this organization was not good. My neighbor decided to rent her apartment as an Airbandb. The person she rented her apt to, through Airbandb, brought a large, loud, aggressively barking dog with him, which disrupted multiple tenants in our building for 3 days straight. The barking, which was violently loud, continued non-stop for an unrelenting 10-12 hours during the day. As someone who works from home, needless to say, the noise and stress this caused was palpable. I reached out to Airbandb and followed their outlined instructions to make a complaint. The response I received, via email, was ridiculous. The person who responded to my complaint was named Kelly, and she informed me that I should "contact the host directly" about my complaint. Why does Airbandb even HAVE guidelines to lodge a complaint about a host using their service, if all they're able to do is respond with the words, "Talk to them yourself"?! This made little sense, so I responded that I had no such contact info, and clearly the host was not there--that's why they were able to rent out their apt in the first place, because they are NOT AT HOME. Somehow the Airbandb employee seems to have not thought of that. I was gracious and patient in my follow-up to Kelly, yet her second and final response was to simply tell me that she could not provide any contact info for me and that, in her words, "This matter is now considered closed." Wow. So not only was I dismissed and not offered any guidance on a very big and immediate problem, but curt rudeness was added into the mix, disguised in a business-like, formal tone. Again I ask--why does Airbandb even offer a place to lodge a complaint if they are only going to tell someone to talk to the person who uses their company themselves? (Side note: I left notes on the apt door and tried to knock and speak to the person staying there who had the loud animal-- and so did other neighbors. It was all we could do. They never answered their door. That's when I contacted Airbandb, to no avail.) I would not call this organization exactly helpful, by any stretch, and I'd be very concerned to discover anyone who lives near you might be using this service. If any problems of noise or aggressive animals arise, Airbandb will pass the buck right back to you. Be prepared.

Airbnb only protects hosts. If your host lies in the ad about an amenity that does NOT work and you can't work around that lie, you lose all your money if you leave early. If your host lies after you ask a pre-booking question, like: "Is there a lot of noise there; I work online?" Your host says no, the noise is obscene, and you have to leave. No refund for you! (You can add plenty of other scenarios to these.)

But if your host gets butt-hurt over a bad/honest review you leave, that host can lie to Airbnb and make up an incident that is pure freaking fiction. Airbnb will then limit what you can do in your account. The host is God and the visitors are always guilty until proven innocent.

You can also add in how stupid and unprofessional their support people are. It's like debating politics with a picnic table.

I think if you are paying a company a service fee for a booking, a reasonable expectation is to expect some timely assistance when things don't go as planned. With Airbnb, that simply isn't true. Not only are they slow to help you, but when you contact them you get a different person every time who doesn't even bother to read notes about your previous calls. It took them 2+ weeks to get back to me about an issue I had and it wasn't resolved in my favor in any way. What exactly are you paying that fee for? I will not be using them again. I'll book through a local company or directly through a host because if I have an issue, although I'm on my own to resolve it, at least I'm not paying money for zero assistance. The scammer, ironically is a real estate agent and denied knowing nothing about the serious security and soundproofing issues at her property. So, avoid at all costs all listings by Kristy McKee at 1104 Harpeth Ridge Drive, Franklin, TN *******. It's basically an old, unrenovated house with badly designed, unlockable, apartments (that she calls guest suites) and she manages them like a slum lord with a side hustle. Her listings are inaccurate and I've rented much nicer single family homes for half as much in more desirable locations than Tennessee. She uses the same profile picture for all her scams, so I've attached it here so folks can be sure to avoid her listings even if she changes her account/name at some point in the future.

I booked through airbnb for few months and cancelled my stay due to my safety issue. After, few conversation with the airbnb ambassador they still want me to pay for reservation fee. Even though I cancelled it after few days of booking. Airbnb is such a pain. No consideration. They don't care for their guest safety as long as they are able take the money. Lesson learned do not book with airbnb. This company will take your money in a heart bit.

I went to Harrison, Arkansas & stayed at a cabin owned by a Teena C. I left a good review and afterwards discovered I left my cardigan. I contacted Teena about leaving it on the bed & offered to pay the shipping fee to have it returned. Teena responded that I didn't report it for 3 days & that she didn't have a lost & found. She did not offer any help & Airbnd delayed for 72 hours a resolution refund. Teena didn't respond to Airbnd either. GASP! Airbnd only offered a coupon for use at my next stay. I wanted the sweater or money but this wasn't possible. Hopefully everyone packs all their stuff & doesn't experience what I did. Both host@ Airbnd need to be more professional!

Booked accom could only book with payment made. The host refused booking but did not cancel. Refund was $345 short. See text messages. It appears the host was unaware that she needed to cancel for me to receive a full refund despite my message. I have requested a refund from the host. Max $93. Air bnb system owes me $251 and there is no way I can get it back. The booking was live for less than 2 hours.
This type of system ripoff has made me suspicious of the integrity of airbnb. Take care of this.