AirbnbReviews 2,101

Terrible Terrible Terrible. There is construction directly next door to this apartment building and the host fail to notify me. The construction starts at 6:30am until 6:30pm including weekends. The windows are all dusty and no remote for any of the air conditioner in any of the three bedrooms in order to adjust the air temperature. One of bedrooms has a adjoining bathroom and the flushing is also loud. It was really disappointing to have stayed and wasted my money and time at this ABB. I took time out to text the host about the construction and his response was " it's San Juan there is always construction here. This has been going on for a year and they wouldn't be finish for another three years" he said. He absolutely knew that this could be a problem and fail to communicate this to me and give me the opportunity for cancellation of this ABB, then no response from host. This building also need major renovation.

Recently I rented a property for a 3 night stay to find a one burner hot plate as a "Kitchen" vs a full stove with oven.
I checked out immediately after letting the host know and as a courtesy the host offered a $116.07 refund of one nights stay, although I didn't stay for more than 20 minutes
Here's the issue. I DID NOT GET MY REFUND and neither has Airbnb done anything to solve the matter even after many calls and messages on their platform.
This is a huge money grab and the customer has no recourse.
They do not hold the host accountable.

Apparently, a snow storm that affected half a continent is not "Act of God" enough for Airbnb's full refund policy. With the airlines cancelling flights and power outages, I guess I should have figured out how to walk to my destination. Just an awful company. I've received full refunds from everyone but this company.

This company is a joke. They will not refund you money and resort to the Host has to approve. Funny thing is the Host says the opposite and said He would not refund, that Air BandB has to do that. Do not book anything with Rob and Nicole@ DreamVacations in Tarpon Springs (Boekeilla Condo). They are a joke and thieves as far as i'm concerned. STAY AWAY from these people….

After years of using AirBnB, I'm pulling out permanently. They allow, & encourage, hosts to lie in their descriptions an list of ammenities. Yes, if you get there and discover the fraud right away, you can get a PARTIAL refund, but where are you going to stay?
My last experience, I called AirBnB 6 times, was repeatedly blocked and lied to ("I'll have____ call you back". NEVER HAPPENED).
Then AirBnB called the host who lied and told untrue stories about me. She had no proof. I had dozens of pictures, videos, sound recordings. But host & AirBnB stood together, against me. Description said "quiet neighborhood" but there was busy road noise, sirens, barking dogs, trains, airplanes. Hot water, yes. I could take a 2 min. Shower without being warned hot water was limited. TV yes. Didn't work. And so forth. But no firepit, no bbq grill, no stainless steel appliances, etc. Old opened partially eaten food (frozen waffles & opened, used mayo). Dirty pots and pans. Stove spattered all over. Bathroom vent fell apart. Chipped coffee mugs.
Host became extremely vindictive and nasty when I contacted AirBnB.
Never again will I deal with these crooks, these openly fraudulant folks.

Rented a room through airbnb for 2 days. I entered the host's apartment to find out that she had no heat working, although there was a wall heater in the apartment. I questioned her and asked if she had a small space heater and she replied no and followed this up with the statement that the large heater is also not working. Outside temperature was dropping to 40 F and the apartment was cold. I called airbnb to complain and after a lengthy discussion, they wanted pictures supporting my allegations. I am trying to explain my conversation with the women to the airbnb rep and that it's difficult to prove a negative--ie she has a heater but it does not work--by taking photos. Even the over-door bathroom heater did not work. I left the apartment after waiting another hour for airbnb to contact me--they did not-- (time now 2000 hours) to find another place to stay. Airbnb never contacted the host while I was there. The next day I get a message from them stating that the host has heat working which was pretty much a lie. Airbnb refuses to refund my 2 nights stay because I have no pictures supporting my statement. Their outsourcing does not help the problem since the supervisor is also part of the outsource support team. I have used Airbnb for almost 7 years without incident but lately, the last 2 rentals have been poor and customer service has not been good. Their inability to expedite problem resolution and believe the host over me is why I will no longer use their services.

Reserved a house for the holidays. After driving all day, we arrived to the house only to find that we could not gain access inside as the keypad had no power and was not working. Attempted to contact the host…. No response. Reached out to Airbnb and they were absolutely useless. Said they couldn't do anything and needed to contact the host. After numerous attempts and waiting outside in the rain and 40 degree temperatures at 11pm at night, we decided to make other arrangements. We lost over $900 and still waiting for host to respond to my request for refund…. Though he gave me positive feedback and acknowledged that there was an issue with the door lock. Still no refund. I will never use AIRBNB again (after being a loyal customer for several years) and will make to sure to tell everyone I know about their shady business practices and steer clear. I have sent several messages to Airbnb and they either blow me off or just ignore the message completely and never call me back. Horrible company and customer service. BEWARE!

When Airbnb rents something out that had someone in it right before we walked in the door and then refused to help us transfered us 4 times on 3 calls and you offer us 24 cents per person to go to a coffee shop and wait while you try and get ahold of him. 2 hours after we reached out to him with no response an hour and a half after the first time you said give us an hour to get ahold of him. Just shows all that matters to you is your bottom line!

10th floor and elevator breaks often per a neighbor. But because we forget to return a set of keys they blocked my negative review and charged me $350 to get keys copied. Never again. Just stick to hotels. If you want a vacation and money is tight, just save up more.

Airbnb customer service is shocking. We had our holiday cancelled at the departure gate, there were no alternatives available to fly so we couldn't get to our destination but Airbnb refuse to help even though they have a supposed extenuating circumstances policy!
If the weather was extreme enough to close an airport in a country that is used to bad weather and set up for it, then this would mean it was far more extreme than normal.

The Icelandic Meteorological Office issued a travel alert Monday for the entire country warning of dangerous weather, and severe conditions at the airport.
Please explain how this does not meet the criteria?
See below for official report:

Dec. 19/20 (UPI) — Blizzard conditions throughout Iceland grounded flights and stranded thousands of holiday travelers, who were forced to sleep on floors and benches at Keflavik Airport for a second day, with more delays forecast due to heavy snowfall and strong winds

Thousands of passengers were unable to fly out for a third day, while others who flew into Iceland since the weekend were unable to get out of the airport to their hotels
Do you consider this a normal event then?
What is the point of an extenuating circumstance policy then?

I have been a faithful Airbnb customer since 2016. I have booked multiple homes every year since then. I have recommended Airbnb to so many people because up until this 2020 I've had a great experience. Unfortunately, since 2020 the quality of the hosts and homes as well as the Customer Service has gone down tremendously. Hosts are allowed to make very strict policies, write misleading posts about their locations, and completely ignore you before, during, and after your stay. Customer Service has been outsourced and there isn't any real or helpful management if you have an issue before or during your stay and customer loyalty doesn't really matter. Unfortunately, this will be my last year trying to give them the benefit of the doubt. There really isn't a benefit to booking with Airbnb instead of a hotel or rental property anymore.

If you decide to book - please carefully read the hosts cancellation policy. Customer Service will not help you at all if the hosts policy is ridiculously strict - no matter how far away your reservation is.

If I could give a zero I would. The worst experience ever. Air bnb canceled my reservation, because I updated my ID, they refused to give me back my money. To make this clear I did not cancel. They did from a system glitch. A bunch of moneys stealing crooks. Worst experience ever.

Sadly they could be much better then they are because they occupy number 1 position in Google but conduct DISHONEST BUSINESS
When I try to book an apartment to stay in JUST FOR 2 nights, the web site charges almost 50% of the apartment's cost! But the do it in a tricky way, claiming that it's cleaning fee, while They don't seem to charge for their services.
When I contacted the owner asking why is the cleaning fee for 2 night is more than 80usd, while the rental per 1 night costs almost the same- she written back that that is the web site who does those kind of tricks.
There are also many fake reviews about the apartments itself so you never know if it's safe to book or not. The photos is attached.

Super hosts keep airbnb in business. Otherwise airbnb is pretty incompetent and customer support is horrible.
Unethical consumer practice:
If you book 7 nights and add an 8th at the same place, you pay another round of airbnb fees instead of adding to an existing reservation. So they charge for changes which hotels don't do.
When their site will not take your information and you request support, you receive copy & paste tier-1-level replies that don't resolve anything at all. Their support staff don't actually read your messages.

Time to ditch airbnb
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I have used airbnb for 16 times. I am suing airbnb and refuting charges this time.

1: stupid 30 days policy for long-term stay, how are you gonna find out if the property is fit until you get there. Mine is filthy and not livable but I still need to pay 30 days.

2: try to push customers away by declining aircover

3: use overseas customer support for bad customer care

4: charge fees even for cancellation

Purely unethical, money driven, lack of customer support, liars for their own aircover policy.

On my trip to Brussels I booked a room at Angele's place (BECO greenHouse 3 chambres confort.) Just be aware that she takes a long time to respond. I communicated with her several times during my already paid booked. I was getting concerned with no response to any of my comments, I had to book with someone else who responded almost immediately! Finally 2 hrs. Before the allowed expiration time for her to respond, she does (24 hrs.). She never addressed my comments that I was cancelling because of that. Unfortunately me, being new in here-I was told I didn't do it on the right way. So, I lost $39.77 she was very inconsiderate and very difficult to get hold of. Just be a aware of that. She made $20.00 for free and Airbnb $19.77 as well. I was going back and for with Airbnb countless times for nothing, they will not protect your interests whatsoever. I am deleting their App and switching to a business like this but with good reviews. Please give yourself a favor, check Airbnb reviews before booking anything with them! Happy time! Carlos Martinez

I am a traveling healthcare professional. I booked an Airbnb in Brevard, NC for an assignment in Asheville, NC and, with no notice or reason, the hospital in Asheville cancelled my assignment two weeks before I began. I was forced to cancel my accommodations in Brevard and neither AirBNB nor the host would help me by returning ANY of the $3,017 I had paid. I couldn't stay their for the 30 days I paid for and customer service offered nothing. It takes about 4 weeks after an assignment is canceled to find and new assignment, manage all the compliance material etc before you get your first pay check. Because of Airbnb's harsh policies I would NOT recommend them for traveling healthcare workers. Our assignments can be cancelled at anytime and Airbnb has NO respect and NO sympathy for healthcare workers.

I used Airbnb for the first time after not finding a place on VRBO. And, it will be my last time to use them. I knew I should have walked away when they asked for a Driver's License, a photo of myself, and why I was visiting and wanted to stay at their place. Their cancellation policy is extremely costly too. I canceled five days after making my reservation and only received 50% back! My reason for canceling was because of a family matter and because I found out that the place may have been nice but was in a "sketchy" neighborhood after speaking with family who lived there. No thanks, Airbnb!