AirbnbReviews 2,101

Absolutely disgusted in Airbnb. "Refunded money can only be deposited into the account where the payment was made." What happens when you paid by Credit Card and have closed the account? No-one from Airbnb could tell me what happens to the money, I think it just goes to line their pockets. Disgusted and will never, ever use Airbnb again.

My review for a condo in Tampa read, "The extremely long halls and halls and condos with concrete floors make this building lacking in charm or warmth however, the location close to the free trolly and a grocery store which is so convenient. I got a message that this review did not meet the AirBnb guidelines and was removed!

AirBnB does not have a good policy for cancellation via inclement weather conditions.

If the "hotel" doesn't answer their phones for hours at a time and won't accept a cancellation 5 days in advance?

If a city is shut down because of snow?

If events, taxis, ubers and public transportation is grounded? If its a 3 hour commute to drive across Portland?

This should be a good enough reason to cancel for credit the reservation. I'm not asking for a refund; I want a credit. If it were any other business operating in the US? You could expect a reasonable result. But this is consumer robbery.

My advice to consumers? * Pay Attention to Cancellation Details *

AirBnB is a robot. It's not about your money -- but AirBnBs.

If it made a difference to negoatiate this with the hotel? Great. But why offer a crappy place on the Airbnb app? Especially if they have policies such as this?

I expect AirBnB to vet out inexpensive homeless shelters too. And to their credit - they do.

AirBnB needs to up there standards.

* Buyer beware *

Where do I start? I stayed at a "hotel" which turned out to be a commune and the wacked out residents stole my muscle relaxers from an auto accident so I had to go to the UTC with my tail between my legs in Godawful pain to try to get my meds, knowing they probably thought I was making it up. It was Tons-O-Fun. I strongly recommend Airbnb. Also, the land was a trash heap.

They don't reply to my messages, and I say to them, "Please someone from your team contacted me, but no one contacts me, and every time they message me, we will try to solve your problem as soon as possible. This problem has been there since Tuesday and until now, they have not found A solution for me.They sent apartments that are very far from the location of the apartment.which I booked and they want me to book one of the far apartments.I am asking for an apartment at the same address and I will put all the pictures of the conversation that prove my words.

The property has 'parking on premises' according to Airbnb's website.
It doesn't.
It has 'on-street parking'.
I reported this to Airbnb and they investigated and informed me that the problem had been resolved.
I checked.
It is still claiming to have 'parking in premises'
So I contacted Airbnb again and they told me that the matter was closed as they had resolved it 'in accordance with their internal procedures'.
Their 'internal procedures', presumably, saying that not resolving something is the same as resolving it.
Utterly useless.
I've enclosed a picture of the on-street parking…

My job takes me all over the USA. I was due to be in LA for 6 months and rented a small place in Culver City. Paid the first month up front and said I might need it for 6 months, depending on if it was suitable or not once I saw if for real. The job fell through a week before I was due there and according to their policy, I would lose the first months rent of $3466.00. They also charged my credit card a further $1766.00 that they said was their "service fee". I spent an hour on the phone with someone who had me constantly on hold only to be told I would not get a refund and their service fee was for 6 months rental, although I had not confirmed a 6 months stay. They provided NO SERVICE except to take the booking. I am contacting the Federal Trade Commission as this is completely fraudulent activity on the part of Air B&B.

It's really stupid that they say that you can get a refund as credit but then you can not use it to pay a booking deposit with it!
It's even more ironic when Airbnb's rep explains it to you as it's a feature.
Worst experience I've ever had with a booking and it's refund

I did my India booking 6 months in advance and after I landed they cancelled my reservation. Did not pay the booking amount. You cannot imagine how awful they are. I have sued them in the court of England.

I've had a question regarding the guests (overheard them talking about something illegal). And I asked Airbnb if I should report it. They said yes, but only if I am 100% positive, so I told them to leave the case open until the the guests left the property and that I will update them later. Meanwhile they suspended my account "until the case was closed". After my guests left, I updated Airbnb support team that everything was fine because there was no evidence of anything illegal inside the house so I do not wish to make any complains about my guests and case could be closed. Airbnb didn't get back to me. My calendar is still blocked so none can book it. Very terrible service and responsiveness. It's been days since my account was limited. Don't even bother to ask for help from their team.

I have been listing on airbnb for about 2 years and it has not been the best experience. First, I have had a guest try to have a party and when i alerted airbnb of the party they canceled the reservation on my behalf. Then they decided two days later to block my calendar to say I didn't have my outside camera disclosed. Which they are full of poop because I have the initial screenshot of everything they make you disclose when you list and it was listed. So now they are saying we'll you didn't say if it worked or didn't work. What the heck is wrong with these people. Per their guidelines you are to disclose where the camera is and I did just that! So now because they had a party at my house airbnb wants to punish me for alerting them. I would definitely place your listing on VRBO instead! They care more and the support staff seems to understand you better and there definitely is not a language barrier to where you feel like you're talking to a brick wall because they seem like they are reading a script.

Airbnb is by far the worst company I've ever had to deal with, with the worst customer service.

I booked a reservation in October only for Airbnb to cancel my account 1 minute later (when I have never had any issue with any of my past reservations, no background, nothing). I received an email shortly after stating that all future reservations would be cancelled and I'd receive a full refund. I also contacted the host who said he called Airbnb and confirmed the reservation had been cancelled. Then a couple days later, Airbnb charged me anyway! Almost $700! I called them every single day for a month to try and get this resolved. Their customer service is a team of people paid to say "I'll put a note in your profile" with no managers and no other teams that they can transfer you to! I was told over and over again that someone would call me back but no one ever did. Finally, someone did reach out to me but it was through messaging on my account - WHICH THEY CANCELLED! So I can get email notifications that I have a new message but cannot view or reply to the message!

So instead of going through Airbnb, I tried creating a dispute with my credit card. Airbnb told my credit card company that I didn't cancel the reservation, didn't show up, and never contacted anyone. Which is a blatant lie and at this point, they are stealing almost $700 from me. It's now January and I am still dealing with this! I just want my refund and want to be done with Airbnb for good!

There's 0 helpful people to communicate with at Airbnb. I would think twice before using Airbnb because I'd you run into any issues, it will never get resolved!

Airbnb asked me to commit a crime. I made a noise complaint and airbnb refused to do anything unless I spied on the supposed neighbors making the noise. They wanted video surveillance taken by me of my noisy neighbors. I told them no because you cannot record someone without their consent. I have never felt so harassed in my life. I didn't want a refund. I didn't want compensation. I just wanted something to be done about my noisy drunk neighbors.

250,000 yen was defrauded.
I reported that to Airbnb,then my account was delated forever without specific reason!

Such a scam, they do not value their customers, getting a hotel is so much better, getting an airbnb could potentially ruin your vacation, get a hotel.

I was in a terrible situation during my stay and the host was MIA and I contact customer service for support and they did nothing and making me wait around all day passing my cases to different people and make me verified and explain my case over and over again and in the end they say there is nothing they can do while failing to tell me I have the option to cancel and get a refund which would have been a simple solution that only take a few second but no they put me through hell on top of the dreadful situation. Not to mention they are lying every time they said they will call in ten minutes and hours later no one calls and when I call back they blame other customers are the reasons they are too busy to call. I don't care how you organize your work but if you promise a customer you call them in how long then that should be the time you call them. Clearly airbnb hire a bunch of incompetence people who works like a robot and talking with a script because everyone said the exact same words. On top of that, they give me 3.7$ as a token for the trouble I am in. 3.7$ is how much they value their customer. What a $#*!ing joke!

After using Airbnb for years with no problems, when a serious issue finally did occur with one of our bookings, they (Airbnb) were not only unhelpful but rude and disingenuous when contacting them about this issue. They took NO responsibility for this major problem we were having and wasted both my time and money... Would not recommend using their site

To begin with, Airbnb's fees are outrageous! However, that being said, my family and I were pleased to find a host who would accommodate us with our two cats and two dogs for an extended stay. There were no major issues during our stay. The review from the host stated that the place was left clean. For whatever reason, the $500 refund was not REFUNDED on the airbnb side. According to airbnb, refunds have to be requested within 60 days after check-out date. We were in the process of moving and buying a home that we did not notice this at the time. After contacting the host, she instructed me to request the money and she would approve it. The representative at airbnb was unprofessional.

My account was banned due to being associated with somebody that Airbnb said it was not allowed on their platform. I was provided no further explanation. I've had no complaints from host and have used the platform for years and was removed without causation. I am a law, abiding Citizen, who is respectful of all my host and their domains, and was removed from being able to use these services due to an association that I am not even aware of. This company discriminates without cause and unfortunately feels no repercussions of it. It's exclusionary, it's discriminatory, and it is without basis outside of vague associations. I encourage anyone to hire legal representation that has been through similar encounters.