AirbnbReviews 2,101

I booked a place on Airbnb. The owner had the option to accept or deny the stay based on there criteria of whom they wanted to rent to. Airbnb processed the payment before the owner accepted the stay. The owner then refused renting the property to me and I was then unable to rent another place due to insufficient credit limit on my card due to the pending refund. When trying to resolve the situation with Airbnb, their only response was the refund was being processed and the owner had the right to deny renting the unit. No reply in response to my inquiry regarding them charging my CC before the transaction was finalized. Airbnb stated it could take 3-5 days on their part, my CC company stated it could take up to 10 days on their end. After this fiasco I will nolonger use Airbnb. One star because I couldn't rate them zero.

I've tried Airbnb twice now in Naples, FL., and Scottsdale AZ. I chose higher end properties both times because I wanted a really nice quality experience. How much? I paid about $650 PER NIGHT at both properties. The Naples place had no TV service: they expected you to have your own plan to feed into their system and the Scottsdale place said they had internet but NOPE. Both times the owners got nasty and made excuses as to why their properties sucked. And by the way those issues were the biggest issues! The rest I just chucked up to travel issues, but you might not be as tolerant after a long day of travel. That's 2 out of 2 having major issues. And like I've said, the most troubling part about it was the unprofessionalism of the owners. The concept is suffering because this is just some extra cash for these people: they don't care about your experience. So if having tv and internet is important on your vacation, then look elsewhere.

Constant disruptions, parties, drugs and everything else and anything goes. A scourge and cancer to society

We are superhosts who had to cease operations during the pandemic. The reactivation number we were provided by our city shows as invalid when we enter it. We have spoken with 24 Airbnb representatives over a two-month period and they go around and around and around in being unhelpful. These people are not empowered to resolve issues and simply don't care. I've never experienced anything this poor. Dealing with them is like an Orwellian nightmare--I may make a movie showing clips of the pathetic service we regularly receive. I wish I could give zero stars. Avoid this companuy at all costs.

Air bnb randomly canceled my reservation I had booked for a family trip for months now, then I have been unable to book any other reservations. Now all of a sudden my account is deleted? I've been apart of air bnb for years and I've never had any issues with this company or app. This is truly disheartening.

My experience with Airbnb is bizarre and unsettling.

I booked with Airbnb 1 time about 3 years ago. Unfortunately, the trip was cancelled due to COVID, so I cancelled the reservation 6 months before the booking date. The host and I communicated respectfully and they were gracious enough to provide me with a full refund. Then I haven't logged in to Airbnb ever since.

This week, I got an email from Airbnb out of the blue and was notified my account was removed due to violations of their terms and conditions. Since then I've made several attempts trying to find out what exactly did I violate, and have obtained absolutely no details except:
"We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won't be able to offer you additional support on this matter at this time."

I feel very alarmed by this as they hold my IDs (part of verification), Credit card information, and technically owe me a couple of hundred dollars as there were gift cards redeemed on my account.
I have requested them to delete my data entirely from their website, and have received no response.

I want to share this experience and warn everyone to stay away from this company.

We reserved a home with a host in Atlanta through AirBnB for March 13,2023. We received the typical "pack your bag" emails the days before we were supposed to check in. The day of check in, however, we still hadn't received a code from our host, so we reached out. After 45 minutes, we finally got ahold of someone, only to be told that they no longer owned the property. We spent the next 4 hours on the phone with AirBnB customer service and finally got a refund. However, they didn't even try to rebook us in other accommodations in a town that we were not familiar with. We had to book a hotel for 3x the price due to the last minute booking, at 8 o'clock that evening. All while trying to keep children (one with medical needs) calm. I would ask for a supervisor and was never connected with anyone. AirBnB is a joke and we will not be using them much longer. Try someone else.

Customer service if you live in the US is by far the worst! Don't waste your time calling them. They don't understand English and you won't understand a word they say. Terrible customer service and very frustrating. Where do they outsource from and why don't they get a better customer service team? What a shame.

Airbnb rental had doors broken, roosters in backyard. Pool filthy. Listing not accurate No customer support from airbnb! I will never use airbnb again!

I was a host early on when airbnb was start up and it actually was a viable great situation. As it grew though airbnb consistently went downhill. It's benchmark to create community with travel turned into greed and lack of accountability. And here we are again except this time I am a guest who booked a property for 2 months out. There's a 48 hour window for free cancelation. But when I opened my email there were red flags once I booked so I contacted in 2 different ways the 4th party company evolved as well as the guest host. Neither of which returned correspondence and phone call. So I contacted airbnb with my concerns. Unfortunately they are not stepping up to the plate. I am one day past the 48 hour cancelation dideadline. They can see on their website the company nor the host has reached back. Additionally what was advertised where I booked is quite different than the confirmation email I got they charge a $186 for a cleaning fee. But then go on in the confirmation email to tell you that if you do not leave the place spotless if you do not do your own dishes strip your own beds and leave it as you found it there will be extra charges. This is gross manipulatian intimidation and extortion. AND Airbnb is allowing it to happen.
Airbnb only serves as a conduit and unfortunately does not take responsibility for many things on their platform that go wrong.
Here you have a truly troubling situation. We are 2 months out the host can clearly rebook it's only been 3 days since my initial booking. And yet I am being victimized by airbnb their 4th party company evolved and the property. I have been corresponding since midday and it is now the next day at 3 AM. The last correspondence coming in at 1:30 AM from airbnb clearly I am troubled and can't sleep now. Airbnb must take measures to be able to intervene and fix the situation not just collect a guest's money. Airbnb should monitor their hosts much better and should not allow an additional 4th party like evolve. Airbnb was designed to Create a conduit between homeowner or lease owner and a guest. This clearly makes things even worse.

Airbnb is highhanded, always sides with guests over hosts, makes ignorant and arbitrary refund decisions, provides poor host support and basically doesn't care about hosts at all. Hosts are the ones investing in the property, furniture, day-by-day expenses and Airbnb has zero respect for the host although they make huge commission with zero investment. Plus they encourage "grey area bookings"

Based on my experience this company engages in discriminatory practices, locking/shutting down accounts (my account) without good cause or due diligence.

Customer services are farmed out offshore and are nonexistent.

Airbnb business practices are questionable, to say the least, and I would be more than happy to join the class action law suit against this company.

First, I had to verify my identity, which took 3 tries. Then they approved my identity, charged my card and confirmed my reservation. Two minutes later I get an email cancelling my reservation because I am under 18. I am 60 years old. Great ID verification website, who coded it a 4th grader. Now they have my identity in their data base which can easily be hacked and it will take 10 days to get my money back. Neve again!

When a smaller group or a family of 1, 2, 3,4,5,6 or even 7 people searches for a home like mine (four bedrooms, maximum eight guests) in Upstate, NY, AIRNB has imposed the ridiculous policy of suppressing the search engine. This careless action caused my family to abruptly lose all of the revenue from the home we just recently refurbished to better accommodate visitors. Thank goodness, VRBO is still a rental firm with more dissent management options. Our entire business is now conducted with them.
Michael Glickman
My listing is: https :// www.airbnb.com/rooms/*******?preview_for_ml=true&source_impression_id=p3_*******018_%2BLlcTP930AXyYihZ

I had to cancel my trip and was well within the cancelation policy terms (79 days before my trip). The host and airbnb kept kept jacking me around for a refund. After several days of back and forth I disputed the charge with my credit card company. DONT EVER HAVE TO CANCEL. Even the service agent at my credit card company went through the same thing with airbnb so mine is not an isolated incident.

Pathetic response from customer service. Not helpful at all. Host cancelled my reservation last minute due to issues with his. These issues have been going on for long but he didn't inform me. I had to chase him to get a response. Airbnb was not helpful at all. Neither did they compensate me. Their service charges are also too high. I will never use Airbnb again. I have seen that many of the properties listed on Airbnb are listed on other sites too and they don't charge service fees; they charge the host. Best to search the Internet for other sites and enjoy the experience.

First you try and book and you have to go through a third party verification process called Plaid. I go through that and get told that my information can't be verified and i have a Chase account. You call Customer Service and they are beyond what words can say. No help whatsoever and go off a script.

This whole structure is terrible and having to verify your card when i use it every day. Its a payment method and having to jump through hoops to get a reservation

Will never use them as i tried and couldn't get any response that was interlilgible.

I recently had a 4 day scheduled in Sarasota FL. The unit had no hot water so I left after 1 night. I called customer service only to be told that hot water was an amenity and was not spelled out in the add. WTF!

As a host, you have better options like Vrbo, that strike a balance between supporting both hosts and guests. Airbnb is arbitrary, high-handed, unresponsive, and completely uncaring that its host support is the worst in the industry.

Our most recent example...we have an apartment in a complex with a pool. The pool is under renovation. The information that the pool is under renovation, and the dates it is expected to be out of service, are clearly disclosed in our listing. We had a guest book and fail to read or fail to pay attention to that information. They complained to Airbnb and we were informed that they would issue a 20% issue and that "our approval was not required." In other words, it didn't matter what we said or that the information was disclosed in advance, they weren't listening and they didn't care.

So if you have a listing on a noisy road and disclose that it's on a noisy road then a guest complains that it's on a noisy road, Airbnb will arbitrarily refund them, ignoring and overruling any objection you may make that you informed guests the property is on a noisy road. If you have a listing where the elevator is being replaced and you disclose it's being replaced, then a guest complains the elevator is out of service, Airbnb will ignore anything you say and simply refund the guest.

Seriously, go with Vrbo instead. Both guests and hosts rate Vrbo far more highly than they do Airbnb.

Due to a snow storm my flight was canceled, they didn't let me rebooked my dates and didn't even offer any refund back. The representative didn't help me solve my problem at all. They blame me for not showing up for my check in( flight ưa cancel)