AHS American Home ShieldReviews 578

The don't cover what the say they will. Small issue with HVAC $500 bill and they refuse to pay since I didn't report it to them before having it fixed. Garbage company. Do not recommend.

Don't waste your money getting a warranty with American Home Shield. Almost immediately upon moving in my home flooded due to a faulty washer left by the seller. I paid $100 for the appliance guy to work on my unit. AHS required the appliance guy to work on it 4 times. However, their warranty did not cover the $70,000 of damage in my home because of the faulty washer. Nor did it cover all the items discovered that the home inspector missed, i. E. the leaking foundation, the numerous code violations, the window that was pushed two inches into the home away from the framing. The list of all that was wrong with my home that the inspector missed. Just don't waste your time because the most they will pay out on a claim is $500. That does nothing to address the damage caused by appliances or any other item the premium warranty I purchased addresses.

The charges have gone up but the service and the providers have gone down considerably in ability and professionalism. Many times over the past year or two I've had to resort to calling my own repairman after those sent by AHS have failed or bungled the job. It has grown to be common knowledge that the only providers who work with AHS are those in desperate need of work because on their own merit they cannot get work. I've hired HVAC, electrical, plumbing, and appliance repair people on my own out of pocket because I could not depend on AHS.

PLS DO NOT WASTE YOUR MONEY AND TIME WITH THEM. I CANCELLED THEIR CONTRACT FOREEVER. THEY MADE ME CRY OF THEIR SERVICE.

Do not buy AHS for the plumbing coverage! Appliance coverage is OK, but plumbing is less than a zero. My Georgia Plumber shouldn't have a contract with AHS for plumbing because there are too many loopholes in the coverage -- or should I say lack of coverage -- plan. They didn't fix anything, it cost me $125, and I learned that they have a very detailed set of instructions that, basically, make everything not covered. This is my second, and last, experience with AHS and My Georgia Plumber.

Their contracts are written with such vague language the they can choose to deny anything they want. Don't bother calling to speak with a supervisor as they "claim" they don't have the ability to connect you to a supervisor. Tyrese (keyboard ranger), was rude and was more interested in attempting to speak over me and speak down to me. They are horrible and don't care. I have never seen so many perfect reviews on their own proprietary website. Way to bury the negative reviews.

We are waiting for almost a year to have our fridge fixed, after dozens of callings reminding them to have their job done the door felt on my 9months pregnant wife, we lost all our food, we are a month without a fridge and they DO NOT return your callings, and don't let you speak to their manager either. They just don't have any respect for the client whatsoever. Sad, frustrating and the worst customer service possible of the whole times. Unresponsive, disrespectful, uncompromising.

After paying them monthly for about two years, I made a claim couple of months ago and it took 3 different contractors and lots of call and follow up to solve a simple drain blockage problem. I left a review for one of these contractors, then I got a letter that if I do not remove my review they will make a law suit against me! I informed AHS and they said that they will escalate to their contractor relation department but nothing has happened after over a month. Then, I called to cancel my contract with AHS and they are charging me another monthly payment as administration fee! It would be much cheaper and less trouble for me to find a good quality contractor and pay it to solve my house issue than using AHS.

Absolutely garbage. Worst company. Stay away. Good luck trying to get answers. They say parts ordered and never ordered. When you ask they put you on hold and then hang up. Horrible company.

Beware BEFORE you sign on that dotted line, if something comes up, such as illness and job loss, and you can no longer afford the monthly payment, they will turn you over to a Collection Agency.

This company refuses to honor their obligation to repair and or replace the appliances per the warranty I purchased from them. I paid $750 for this home owners warranty. I have been calling them for 4 months to get a cooktop repaired that the glass is cracked and the elements burnt out on. It's a fire hazard! Every time I call it's a 25-45 min wait for someone to answer the phone. Today I was hung up on 3 times. They have passed the ownership of ordering the glass cooktop to the repairman for the last 4 months. Now they claim they will order and I am supposed to call back in 3-5 business days to find out if they actually did order it. This company is claiming to provide a service and a warranty that they make utterly impossible to use. What a horrible business model to cheat your customers out of what they pay for by making the process so miserable to traverse. I want a new unit at this point and don't want to deal with them and their unprofessional contract repairmen.

Bought a warranty plan and paid on it, when I finally needed to use it they found loop hole after loop hole to allow them to deny the claim, They are a complete scam, they steal your money and laugh at you on the phone.

I was a member of AHS for over 3 years and was very satisfied with the company until my contract renewed in year number 3. They more than doubled my price going from about $48 a month to $100 per month. Amazon Home Warranty contacted me and they are about half the price and have a larger network of subcontractors. I moved to them. I tried to cancel my service with AHS and could not get through before the end of the month. Today they charged my September payment and when I cancelled charged me an administrative cancellation fee in the same amount. This is why I will never return to them and why I will not refer them to anyone. Very disappointing. I am sure the cancellation fee was in my agreement but they never verbally mentioned it to me.

FRAUDULENT COMPANY. After paying them $3200 in premiums over the past three years, I finally had an opportunity to use them when my refrigerator stopped working. THAT WAS 90 DAYS AGO AND IT STILL NOT FIXED OR REPLACED! Only after calling them numerous times did they send out a repair team who said it was broken, but they couldn't fix refrigerators! Then a month later after many more calls they sent another team who said they needed to order a part, and when that part came in they said it still didn't work. After many many more frustrating calls, they sent still a third team out who said it was broken, but AHS told them they were not authorized to fix it! AHS would not let me talk to a supervisor, not give me an address to write to, and finally would not tell me how to cancel my service. Even their website doesn't let you cancel. DON'T USE THIS FRAUDULENT COMPANY!

American Home Shield is useless when it comes to water heater repairs and/or appliance replacement. Their TV commercials and ads are misleading. You are better off putting that money in your own escrow which will more than help cover the repairs on a typical home. They simply refer to the contract and fine print when you call the customer service.
The worst costumer service ever, you ask for a manager for explain your problem never call back.
Ahs send plumber which he gives you estimate about the repairs like first you need paid maintenance around 300.00 plus the 100.00 call in the beginning. I ended fixed it myself without
Ahs

I don't ever take the time write anything but positive reviews, however if this helps one make a decision to save their money I will. AHS's contract promises all kinds of nice things but you will lose in the long run. For instance you must use who they choose and pay prior to do so. This limits you as to finding your best deal out there or using a local company of your choice. Additional, the process to get something replaced is poor so no one is satisfied. Responds time is also out of you hands, good luck trying to replace you a/c in fl in the summer time quickly. The stars have to align perfectly for this to ever help you.

I had one issue with the refrigerator LED light flickering and this company could not resolve/fix that in about 5 months. I requested to cancel the service and was expecting refund as I bought this insurance in Jan and cancelling in August. I was expecting a refund as I paid full 600$ when I bought this insurance. I end up paying $50 after cancellation instead of getting any refund. Customer service walked me to different contract clauses and mentioned that I will not get any refund. Below was the calculation given to me which does not make any sense.

Total Contract Cost as of Cancellation Date: $380.48
Administrative Fee for Cancellation: $50
LESS (Total Amount Paid as of Cancellation Date) :($ 600)
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Amount owed to American Home Shield:$50