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aHappyDeal Reviews Summary
The company has garnered a predominantly negative reputation among customers, primarily due to significant delays in order fulfillment and ineffective customer service. Many reviewers express frustration over unresponsive communication, difficulties with returns, and issues with product quality, often labeling their experiences as scams. While a small number of customers report satisfactory transactions and reasonable prices, these positive experiences are overshadowed by a prevailing sentiment of distrust and dissatisfaction. Overall, the company's customer service approach appears to lack transparency and reliability, leading to widespread disappointment among its clientele.
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1/5 stars. Wish i could leave a 0/5 rating. This place is garbage. Let me name the one problem that everyone will run into with this company, "Receiving your item on time, or if at all." I made an order for expidited shipping for two android smartphones, roughly $250. (suppose to take 3-5 business days). Its been 3 weeks and my items are still showing they are processing. I havent recieved a tracking number. I put in a trouble ticket (24hr response time is bullsh**t) my trouble ticket has been in for a week. It says processing as well. I call in and lets just say if I do another lap of this run around hacking ahappydeal.com will be my next goal in life. Jk jk. But on a serious not PLEASE DO NOT BUY ANYTHING FROM THIS SITE... BEWARE!
I have had nothing but problems with this site. It takes forever to get items ordered and if you do get them they will send the wrong thing. When you try and get it replaced they tell you you will have to pay more or they cant help you. Terrible customer service and terrible reliability. Then if you insist they honor their par of the deal they will block you from their e-mail. I think I will try the pay-pal complaint route. It's at least worth a try, and maybe it will keep someone else from ordering from them. Total rip off company.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for you. Our goal is that every customer is completely satisfied with their order.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
I think it is a second name for Tmart.com, I would avoid it
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT Tmart. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Keep away from them!
Full of optimism earned on other e-sellers I bought my item, paid extra few pounds for tracking number and waited.
Never got the item, exchanging messages with their support its just bla bla bla, wait longer, check local post office, bla bla bla, and tracking number just shows you on suspicious site that the item has been sent...
I lost about £130, please do not do the same mistake.
Dear Kris,
We are terribly sorry to hear that happened.
Please understand that the parcel should be confirmed before lost or return may and it may need some time, but we will deal with the order for you if you still did not receive after the time we promised.
We encourage all customers to contact us immediately if they have a problem with an order. And we believe that we can offer the satisfied solution for you then.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a system or process is broken, we fix it... and try our best to fix the relationship with any affected customer.
Shiela
Ahappydeal Service
[email protected]
I got a crappy deal from ahappydeal.com. I know it's a bad play of words but the experience of doing business with them has left a bad taste in my mouth. I ordered a touchscreen phone and the touchscreen was one of the million things that were defective in this phone. It does not even deserve a serious critical review. Please be wary of this supplier.
Dear Shubhankar,
We're very sorry for your concerns and the issues you have raised.
I would like to say that No one is perfect, and we do as what we said in the policy, hope you can understand we are trying to do better.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Shiela
Ahappydeal Service
[email protected]
I ordered a charger for my ipad and the photo showed it was a typical US plug, but it cam with a european plug and when I tried to return it customer service was unresponsive.
Dear Aviva,
We're extremely grateful for your constructive feedback.
The problem may be that we have the weekend or holiday, or we will response you immedately as promised.And we will not risk due to a charger, hope you can understand there may be some mistake, and we can offer future consideration for the inconvenience they have experienced.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Ahappydeal a great place that provides the best possible experience for every one of our customers.
Shiela
Ahappydeal Service
[email protected]
Estoy muy contenta con mi primera compra en esta pagina primeor los precios son muy bartos es una pasad y podeis encontrar de todo y para todos a unos precios inmejorables, el envio tardo poco en llegar 15 dias e iva muy bien envuelto y protegido he quedado muy contenta con la compra porque a pesar de los precios tan bajos he visto que los productos son de una gran calidad os animo a que compreis en esta pagina
I received a 7 inch tablet from ahappydeal.com
1) sent with wrong zip code package went back to rosemead wearhouse, ca
2) consumer had to pay 15:00 dollars extra
To have unit reshipped to anaheim, ca
3) contacted ahappydeal.com they what consumer to send in 30 to 40 dollars to have unit repaired, When consumer received cracker screen on 7 inch touch screen tablet from there wearhouse in rosemead...
Buy beware..
Dear Michael,
We're extremely grateful for your constructive feedback.
Firstly, for the address, we will ship to the address you provided, it may be some misunderstanding here.
Secondly, We are sorry under some circumstances, we can not bear all the responsibities, you can check the policy, we have the time and case limited.
http://www.ahappydeal.com/m-article-id-102.html
We did not live up to our own expectations and want to say how very sorry we are for disappointing the customer.
Shiela
Ahappydeal Service
[email protected]
It is the second time I buy there, paid USD 77 for express freight DHL, and the second time they takes more than a week just to make the post.
Before making the purchase, I asked the support if they had items in stock, and they said yes, would make the post in 2-3 days.
4 days later, they told me to wait another 2-3 days, because NOT HAD THE ITEM IN STOCK.
I'm waiting to post until today.
Great disrespect to the customer, they treated me like a clown.
Thank you for taking your time to write your review. We really appreciate the feedback.
We are so sorry for the trouble. Actually we need 2-4 days to restock the item. After we restock them, we will deliver them soon.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
This website isnt good please dnt but if you have a complain they dont respond be very carefull with the merchandice you buy they dont help you they give you the round a round. Never buy again
Thank you for taking your time to write your review. We really appreciate the feedback.
We are sorry for this. We will improve the customer service, we will try our best to satisfied you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
They promise to deliver goods within 15-30 days, but in reality, it takes twice as long - 54 days for LT, Eastern Europe. That's very disappointing. Goods received in good condition and as described. The quality seems to be equal to its price.
We are so sorry for the trouble we caused. Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
We want to send to you coupon code for compensation. Could you accept?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Scam Artists.
The phones they sell are damaged. I bought a G21 android 4.0 Star Brand. It is not cheap! The phone doesn't even get the signal properly. Ringer doesn't work. The touchscreen has dead spots. It is impossible that this phone passed any quality control. The phone is garbage. The earphone is not standard size. They sent also a screen protector with a different size I asked.
I post a review in the website regarding the phone. They banned it. There is only one very vague positive review. The reviews are not real. Don't trust these guys. Same owner has www.everbuying.com I'm starting a website www.ahappydeal-notsohappy.com for others victims to post real reviews.
Dear Maria
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you tell me your order no or Email address so that we could help you slve the problem？
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Lucy
Ahappydeal Service
[email protected]
Order product 4 weeks ago paid for it paid for insurance nothing came. They give excuses make promise to fix it and nothing is being done wont even file claim. Seems they dont understand english or when someone pays for item they must get it. DONT USE THIS SITE!
Thank you for taking your time to write your review. We really appreciate the feedback.
We are sorry for the trouble we caused. Please tell me the order no so that we could help to track your order? Did you receive the order now?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
I have bought online a ceramic knife at Ahappydeal.com. Upon delivery the tip of the knife was broken. The seller sent me a new knife. I recommend this seller.
I purchased several items from this company and they all have been of good quality and was received in the 2 to 3 week range. Also items were of good quality and were priced good enough for resale. Definitely will buy again and soon! Barry Proaps
"I bought a few items in "ahappydeal.com". All products of excellent quality. Prices comprehensible. Delivery time is good. Very satisfied."
"I'm somewhat hesitant with a happy deal. I've had good and bad experienced with a happy deal. The first order I placed with them still in process of resolving that and it was back in Nov when we ordered a tablet. The tablet was received in a timely manner but we have had on going problems with the tablet and has sent it back once and now need to send the replacement back as well. They are trying to make a deal with us to send it back but the cost is very high for us to send it back a second time in order to receive a refund so needless to say I'm out of over a 100.00 I have also order watches from them to re-sell and I must say all of the watch products that I have ordered have been great with the exception of one which was shipped to me broken in pieces and thrown into the box. I sent an e-mail with photos attached about this problem and was told to send it back to china. Well it would cost me more to send it back for a replacement so again I had to eat that cost as well and have not been compensated for it.
I'm very hesitant to shop here again even though the prices are low you know the old saying "you get what you pay for" So far the good things I have purchased did not out weigh the bad things I have received."
I ordered a tablet that was broken when I received it. They told me to send it back with everything included which I paid $50 to do. They have now had it in their possession for three weeks and every time I ask what I'm waiting for and why won't they send the replacement they just tell me "Dear Friend, Please wait patiently, Thanks"
I keep asking what is the hold up but always get that same response.
If you send stuff back for replacement I guess they just keep it.
Dear Paul
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Could you tell me the order no or Email address? We will urge them to replace items for you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Lucy
Ahappydeal Service
[email protected]
I ordered an item over 90 days ago and still have not received my item or a refund.
They say I have to prove I did not receive my item. How do I do that?
Do Not order anything from this website.
They will cheat you out of your money...
We are really sorry about the trouble we caused. Could you tell me the order no so that we will help to deal with the problem? Did you receive the order now?
This company is the worst company i have ever dealt with, i first placed my order for watches in december i got it towards the end of december, and it was damaged not only was it damaged but the color was different, i ordered white and they sent me black and the other watch i ordered was black and i got pink. I send them email explainng how disappointed i was because those were supposed to be christmas gifts. They replied back and said to send pictures which i did and they replied and said the will replce the order and up till today i have not recived the replacement order. Everytime i send message to them all i get is dear friend wait patiently. The company is fake and they do not have any good customer service at all. I've come to understan that my money is gone and i want everybody to be aware of this company. Dont waste your money and your time. Products apears good on website but when you get it its something different and damaged.
From the business
aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Garrick,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
The delivery time will depend on the shipping method you choose as well as the current stock status.
For example: Total Delivery Time = Processing Time + Packaging Time + Shipping Time
You can find more helpful information about our Shipping & Handling on the following webpage:
http://www.ahappydeal.com/m-article-id-104.html
I want to offer my sincerest apologies to you for the issue.
Shiela
Ahappydeal Service
[email protected]