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aHappyDeal Reviews Summary
The company has garnered a predominantly negative reputation among customers, primarily due to significant delays in order fulfillment and ineffective customer service. Many reviewers express frustration over unresponsive communication, difficulties with returns, and issues with product quality, often labeling their experiences as scams. While a small number of customers report satisfactory transactions and reasonable prices, these positive experiences are overshadowed by a prevailing sentiment of distrust and dissatisfaction. Overall, the company's customer service approach appears to lack transparency and reliability, leading to widespread disappointment among its clientele.
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Do not ever buy from them, often set a trap by offering cheaper goods from other stores, but they do not have the goods, you have to wait a long time and effort so that your money back
HELLO EVERYONE,
I DO NOT USUALLY TAKE THE TIME TO MAKE A STATEMENT UNLESS IT HAD MADE ME MAD ENOUGH TO TELL ABOUT TO TRUTH TO HONEST HARDWORKING PEOPLE GETTING RIPPED OFF.
I ORDER A COMBO 7 INCH PHONE & TABLET DEVICE " AMPE A 78 "
FROM ahappydeal.com FOR 118.46 US AND TWO ACESSORIES.
I PAID FOR SHIPPING ON MY ACCESSORIES AS STATED.
I RECEIVED MY ORDER ONE MONTH LATER AND GUESS WHAT?
THE PHONE DEVICE DID NOT WORK PROPERLY; LOW VOLUME,
WILL NOT CHARGE PROPERLY AND VIBERATING MODE IN ALARM,
IN GAME AND IN PHONE INCOMING CALLS WILL NOT OPERATE.
CONTACTED ahappydeal.com IN ALL WAYS 1. BY PHONE - WILL NOT WORK BECAUSE THEIR IN ANOTHER COUNTRY, 2 BY CHAT WILL NEVER GET AN ANSWER. AND FINALLY BY EMAIL. A WEEK LATER I WAS EMAIL AND TOLD TO CHARGE THE DEVICE FOR ENTIRE DAY - NO LUCK. TIRED OF THIS,
I AS FOR REFUND AND I WAS TOLD TO SHIP EVERYTHING BACK.
MAKE IT SHORT,
IT COST ME CLOSE TO $ 90.00 U.S. DOLLARS FOR SHIPPING, INSURANCE, AND A COSTLY HANDLING FEE.
I INITIALLY BOUGHT FROM THEM BECAUSE OF THE ITEM REVIEW,
BUT BE VERY CAREFUL, YOU DO NOT KNOW IF ALL THOSE REVIEWS
ARE TRUE.
I CAN GUARANTEE YOU THAT THIS IS THE BEST REVIEW ADVICE YOU WILL GET ABOUT ahappydeal.com. SAVE YOUR HARD EARNED MONEY AND SAVE YOUR PRECIOUS TIME - IF IT IS TOO GOOD TO BE TRUE - IT ALL LIES...
Dear VERY M,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged due to some reason. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. Our goal is that every customer is completely satisfied with their order.
We encourage all customers to contact us immediately if they have a problem with an order. We fell short of our own standards because you are disappointed in us, and, for that, we are extremely sorry.
Shiela
Ahappydeal Service
[email protected]
Ordered 5 items from these THIEVES, including a tablet. I have all details of this NIGHTMARE, just ask! DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE. DO NOT ORDER from this RIPOFF SCAM SITE.
Dear customer,
First, I want to offer my sincerest apologies to you for the issue.
We encourage all customers to contact us immediately if they have a problem with an order.We would be grateful if they continue communication with us in your support ticket(s) in time, so that we can work together to reach an acceptable solution once something happened.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Ahappydeal a great place that provides the best possible experience for every one of our customers.
Shiela
Ahappydeal Service
[email protected]
I do not trust a company when you can only purchase items through paypal. I have used paypal before, and they did not give me my money back when I did not receive my item. I only trust companies where I can make a purchase with my wellsfargo visa card. Wellsfargo has gotten my money back on several occations. Companies that only take paypal are scams.
Dear Jennifer,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I would be delighted to tell you about our payment methods. We do not only accept the Paypal, but also other payment method. You can shop safely and securely with any of the following four convenient methods:
1. PayPal: this is the online payment method that most of our customers choose
2. Credit Card: these include Visa and MasterCard
3. Wired Transfer: we accept secure bank transfer for very large orders (over $1,500)
4. Western Union: all of our customers can enjoy a 5% discount for using Western Union
We really want the customer to be completely satisfied and will strive towards this goal, i just want to let you know ahappydeal we are keeping improvement due to those feedback.
Shiela
Ahappydeal Service
[email protected]
Horrible service. Ordered the product a week and a half ago. I purchased a tracking number for my tablet. When I inquired after 5 days why the tracking number showed as not valid still they informed me the package had indeed been sent. The following day the tracking number did show up as valid, but the post office told me that they only had a digital number on file and no physical package yet. Again I inquired at ahappydeal after 3 days they answered my question. Stating that it had arrive in "the america" and a refund would not be necessary as i will be receiving the item soon. Its been almost a week since this and the post office still has not received a physical item from a happy deal, only a digital tracking number. I would not suggest buying from this site and have began the process of dispute through paypal as well as the post office as the site will not refund me for this item i have purchased yet they have not received
Dear lock l,
We're very sorry for your concerns and the issues you have raised.
Please understand that the order information online may update slowly, since the order may have a little delay in transit, so when we confirm the parcel lost or returning, the time may last a little long.
I want to offer my sincerest apologies to you for the issue.And we will try to improve the procedure to make sure the customers are satisfied with our service.
Shiela
Ahappydeal Service
[email protected]
I bought an iphone from these criminals. They were slow to deliver, the phone screen was broken when it arrived, and the batteries they included would not take a charge or when you charged them in the phone, they heated up to the point where their mounting melted. I have tried to get an address to send the phone back, tried to talk to customer service, tried to get anything of value from them. Nothing. They are not really a business, they are a scam.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Ordered and paid for items via western union because they give a 5% discount items arrived damaged and 4 of the more expensive items were missing but already paid for. Have sent countless emails and photos of damaged goods but been 2 weeks now and still not a single reply.
Dear Danny,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The problem may be that the information you offered is not enough, not complete, so the matter last a little long, we will learn from this, and improve the communication skills, We know we are not perfect at the moment, but we are on the way to perfection.
We will be more than happy to contact the customer directly to offer you a future consideration.
Shiela
Ahappydeal Service
[email protected]
Lets see my expreience, i ordered something and tried to cancel within the next day... they sent out the package anyway... dhl got it tried to deliver it to me, and i denied the package, i have told these people many of times that it was no longer my issue it was between them and dhl and they couldn't understand that. Then proceed to tell me that they will not refund me until they get it in their hands. Now again these people have dragged their feet, right now they have two disputes on them to get my money back one with paypal and another with my bank. STAY AWAY FAR AWAY!
Dear Jason,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the parcel, we need cooperation of the shipping company and you to get the delivery successfully. Anyway, if the parcel has peoblem, after investigating, we will deal with you correctly, our goal is to make every customers satisfied.
We did not live up to our own expectations and want to say how very sorry we are for disappointing the customer.
Shiela
Ahappydeal Service
[email protected]
This company is HORRIBLE! I ordered something from them, took months to arrive. When I wrote and asked they wanted me to close the complaint stating, "It is bad for business to have open complaint. Please wait for delivery it come from China" I finally received my product and it was in good condition, but when I attempted to order again from them they refused my business because I had made a previous complaint about the long wait for delivery.
NEVER ORDER FROM THIS COMPANY!
Dear C H.,
Thank you for your important feedback and for letting us about your experience with us.
We are sorry the problem may be the system problem, you can contact us again for the order you received, and we will deal with the matter for you, we still can keep the long business relationship then.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Shiela
Ahappydeal Service
[email protected]
I brought 10" tablet and i got it after a long long time, when i open the tablet the screen wasn't work as it should (it's took time for them to answer me). Mean time i discover that the GPS connector is missing!(new item!).
Since then till now(about 2 month) the only offer they gave me is to ship it back with my money, and then they will give me the tablet money back. They say they did mistake but for the shippikng money (get the item and send it back) i need to pay.
My advice--> Please do your self easy life and go buy in please the service is good
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. Our goal is that every customer is completely satisfied with their order.
Please tell me the order no so that we could help you solve the problem you met.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
How do you like the idea of paying for insurance cover for "loss or damage" then be charged 50% of the product price for a replacement? Well that's what they did to me...
Dear Guy W,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
The solution depends on the Specific circumstances, but we advice if you do not satisfied or do not understand why we did so, please raise the problem and tell us, We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution you will be pleased with.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Shiela
Ahappydeal Service
[email protected]
Lied about guaranteed arrival for Christmas, ordered gifts 2 mos early, called dozens of times, when got through 2 weeks before Christmas I was told they were shipped but on Christmas Eve they still had not been... RUINED MY CHRISTMAS! If they hadn't lied I could have done something else!
Do not EVER trust ahappydeal's "customer ratings", they make most of them up themselves and screen real user reviews so that only positive and 5 star reviews get posted.
Look on their site you wont find one review that isn't a glaring positive review of the product written in poor English.
I posted honest and real reviews of the items I received with both pros and cons, what i thought about the value and particular unadvertised points that I thought people considering purchasing should know, not one of them gets posted.
However, as soon as I submit a bubbly positive post to test my theory, it gets posted right away!
DISHONEST BUSINESS PEOPLE WASTING PEOPLES EFFORT WHO TAKE THEIR VALUABLE TIME TO POST THOUGHTFUL REVIEWS SO THAT "HAPPY DEAL" CAN THROW THEM IN THE TRASH AND MAKE UP FAKE ONES THEMSELVES
***DO NOT BUY FROM HERE***
Company would be really great if they were honest with their customers and didnt doctor-up the product reviews...
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
For the first time shop on ahappydeal, I bought a tablet to my best friend, She told me that the quality is good, she like it very much.
I am so happy to hear that.
Products came ok, but the tablet charger went broken after 1 week use. Customer service asked to fix locally, I did and they said that tehy will refund some. But no, they eat they words. Now them are sending out same very bad quality charger. Customer service is rubbish. Avoid!
Dear Aki V,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We should communicate the problem better, i know we need to improve, and we are trying to get a better to communication with customers. I want to take the chance to offer my sincere apology to you.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Shiela
Ahappydeal Service
[email protected]
The sent broken smart phone that took 3 weeks to be delivered, wouldn't replace with working phone and wouldn't send back full cost of expenses. They asked me to take it to local technician and they would provide some reimbursement. Their site has frequently rotating products many of which are the same but branded differently and variable costs. What they carry looks like a good deal and if it works would be okay but expect poor quality, batteries that last a couple of hours per charge and no support to any concerns posted. Only reason that they aren't 0 stars is because that ranking isn't offered. Buyer beware.
Dear Jeff,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
We appreciate the feedback, both good and bad, we encourage all customers to contact our Customer Service Department before posting a review. We find that to be a much more efficient way of addressing customer service issues. If after doing so you feel compelled to write a review, positive or negative, we would welcome the feedback.
Shiela
Ahappydeal Service
[email protected]
I have to tell you my story with this site.
I was looking for a smartphone and the best price i found was in this site.
Made the buy, paid with paypal, and put a question in their suport center, where they promissed to answer in 24 hours.
Then i look for reviews of ahappydeal.com site and found this site. I became realy nervous with the comments. More than 24 hours later (but less than 2 days) i've got a answer for my question. But... was like a machine answering... and did not answer my doubts. Annoying...
Waited 4 days to see if my buy was shipped. After that time, i ask in their facebook page what's happening with my order. I have to say that the communication in their facebook page does work. They told me my item was out of stock and i understand that. What i don't understand is why i don't get that information in the site...
5 days after, i ask for a refund in the site, telling them i knew it the item was out of stock. LESS than 24 hours later, i did get my refund.
So... i cannot rate this site bad. The refund worked with me (because of paypal? Don't know...). And i do believe the item was out of stock. The only thing i didn't like was the communication thru the site.
I am appaled! How can they be so kniving? The economy is rough! How can u all rip people off with no remorse? I want my money back or my products is excellent working condition... I ADVISE THAT NO ONE USE THI SITE! STAY CLEAR OF A HAPPY DEAL! GOT DAMN SCAMMERS! THANK GOD IT WAS ONLY 58 DOLLARS! BUTITS STILL; MONEY I WORKED FOR & HARD EARNED! SMH AT THESE RIP OFFS! & YES I AM MAD& PISSED TF OFF!
Dear customer,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
In addition, we are fully committed to offering this customer future consideration for the inconvenience they have experienced.
Shiela
Ahappydeal Service
[email protected]
Shady company. Will not take calls, will not respond to tickets, will not chat, will not reply at all, will not honor their 24hour customer service communication guarantee. Stole more than two hundred dollars of my money and will not fulfill or confirm order shipment. Paid on 11-23-12. Tried many times in every way to communicate with them but get no reasonable or reliable response, only generic automatic messages. Now, ten days till Christmas and have no gift for my kids and no money to make other arrangements. Horrible, classless, despicable, dishonorable company. Should not be allowed to sell in US.
I have opened disputes through paypal. Since dealing with this company I have been ignored, hung up on, had my calls routed to machine recordings, and been lied to and stolen from by this company. They give three ways to contact; chat feature (no one is ever online, conveniently, when I am signed in to my account), telephone number (shady representatives that pretend not to hear you, hang up on you, and rout your calls to avoid you), and email (which is simply a ticket submitting system where you must wait for a response that never comes).
I would like to receive the items I ordered or have my money refunded so I can complete my holiday shopping elsewhere with a more honorable seller, but so far no luck in receiving any kind of useful or helpful response. There are just ten days till Christmas and I have no gift for my kids thanks to this company's shady business practices. Most horrible online buying experience I have ever had and I have been doing most of my shopping online for years so that's saying a lot.
Dear Lisa,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have sevral channels to contact now, you can contact us by call, online chatting and e-mail. I believe you can enjoy the communication with us.
We encourage all customers to contact us immediately if they have a problem with an order.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Shiela
Ahappydeal Service
[email protected]
Salve a tutti, avessi letto prima questo forum mi sarei risparmiato una settimana di mail - in breve ho speso circa 140 euro (e menomale che ho pagato con paypal) nel sito ahappydel.com dopo 4 giorni di mail e come si suol dire neanche di striscio ho deciso di fare reclamo e dopo un ora mi hanno annullalo l'ordine dicevano che l'avevo annullato io e mi hanno rimborsato tramite paypal. E un sito truffa state alla larga..
Dear texwiller,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We recommend all our customers read the FAQ information first before you buy, after you have a better understand, you will know the procedure then.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Anyway, I want to offer my sincerest apologies to you for the issue.
Shiela
Ahappydeal Service
[email protected]
Note: This is the same company as everbuying.com.
I bought a phone charger. It didn't work. They wouldn't refund it because it would be "too expensive." Do not buy from them.
Dear Katrina,
Thank you so much for informing us about your shopping experience.
I recommend you contact our customer service department if still have problems with the solution.
We take this very seriously and want to tell the customer how sorry we are for not meeting their expectations.
Ahappydeal apologizes for your shopping experience which was clearly not up not up to your expectations. We really want the customer to be completely satisfied and will strive towards this goal.
Shiela
Ahappydeal Service
[email protected]
From the business
aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nur Y,
We're extremely grateful for your constructive feedback.
For the stock problem, you can choose items mark with "ship in 24 hours", and for the items that you ordered, they may also ordered previous by other customers, so when it turns to your order, the stock may not enough then, hope you can understand.
We are trying to get a better procedure to improve the situation, so plesae do not worry, you can receive what you ordered in a short time now.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Shiela
Ahappydeal Service
[email protected]