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Agoda

2.5

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

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Oman
1 review
0 helpful votes
Follow Fahad A.
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I have been booking through Agoda for many years and I am very happy with them, never had a problem, the customer service is one of the best I have experienced, Thanks Agoda

Date of experience: December 22, 2015
Singapore
1 review
0 helpful votes
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Always happy with agoda
December 23, 2015

Been booking hotels through agoda for many years and never once was disappointed be it price or quality of stay.

Date of experience: December 22, 2015
Indonesia
1 review
0 helpful votes
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Simple to use
December 23, 2015

Being able to filter your selections really saves a lot of time when selecting the preferred accommodation avoiding trawling endlessly through items of no interest.

Date of experience: December 22, 2015
Australia
2 reviews
0 helpful votes
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A winner every time
December 23, 2015

I have used Agoda on numerous occasions, they are superb to deal with, what they promise you get, no hassles and extremely easy to use, very satisfied with their service

Date of experience: December 22, 2015
Indonesia
1 review
0 helpful votes
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User Friendly
December 23, 2015

I am a regular customer of Agoda. I always using Agoda, because it's user-friendly interface and clear enough description of it's properties and compared to another supplier, Agoda always provides good deal.

Date of experience: December 21, 2015
Indonesia
2 reviews
0 helpful votes
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Have used agoda many times for hotel bookings and so far, compared to many other online booking sites, they have been my favorite site because they are convenient, communicate all requests to hotels we book and give excellent deals. Definitely recommended!

Date of experience: December 21, 2015
Singapore
1 review
0 helpful votes
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Tried booking with Hotel direct, Hotels.com, Hoteclub. Agoda beats them all. With more complete options and reliable. Would recommend Agoda to friends.

Date of experience: December 21, 2015
Malaysia
1 review
0 helpful votes
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Rewarding time
December 21, 2015

Happy to say that this is the first time enjoying Agoda Member Rewards to make redemption.
Thank you to Agoda.

Date of experience: December 21, 2015
India
1 review
0 helpful votes
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Great site
December 21, 2015

It's fair and transparent and really gives good deals been using this site for years and would continue using it

Date of experience: December 21, 2015
Malaysia
1 review
0 helpful votes
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User-friendly
December 21, 2015

Agoda provides useful information in helping me to make better decision which hotel is the best

Date of experience: December 21, 2015
India
1 review
0 helpful votes
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Agoda a back stabber site
December 20, 2015

I booked with agoda in13 nov 2015 for goa from 26th dec, i got confirmation mail and voucher but when i called resort golden nest goa today 20 dec 2015, i got info as agoda didnt confirmed for booking, now i am in no where condition, when we all know how it is difficult to get stay in goa in december, due to agoda seems my new year will get spoiled, as i called customer centre many times but still they did not confirmed anything, i am doomed now.

Date of experience: December 20, 2015
California
1 review
0 helpful votes
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I was looking for a placec to stay near the airport as my flight was at 4 am. The hotel on the Agoda site that was suppose to be 5 minutes away from the airport was in factc 50 min. The address was wrong and so was the telephone number. After looking for the hotel for an hour without success i had to take an expensive hotel. When asking for refund they were taking their time saying they are checking it with the hotel though the responsibiliry is theirs as the profit is.Not using them again. Better stick to what worked: booking.com

Date of experience: December 18, 2015
Indonesia
1 review
0 helpful votes
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One of my travel kits
December 15, 2015

My best travel's kit so far... and i have been recommend agoda to all my friends and family and they were happy with agoda... hope to get more best deal thru agoda...
Keep up

Date of experience: December 15, 2015
Singapore
1 review
0 helpful votes
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Hotel Booking
December 16, 2015

It's always convenient & efficient in using Agoda to look for a hotel which match my needs at any given time.

Date of experience: December 15, 2015
LA
1 review
0 helpful votes
Follow Fara M.
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Very easy on line booking system and above all great Customer Service.

Date of experience: December 15, 2015
Indonesia
1 review
0 helpful votes
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Very Helpful System
December 16, 2015

The system is informative, easy to understand, very helpful. Recommended to search accomodation in a journey

Date of experience: December 15, 2015
Australia
1 review
1 helpful vote
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Easy to follow website and extremely prompt with booking details. Rates always very competitive.

Date of experience: December 14, 2015
Malaysia
1 review
0 helpful votes
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Customer Satisfaction
December 16, 2015

Convenient, flexible, guaranteed price & excellent customer support

Date of experience: December 14, 2015
Thailand
1 review
0 helpful votes
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Citadines sulhumvit 23
December 16, 2015

Great place to stay. Value for money. Superb tv's channels and walking distance to the best street pork Soup with rice stall

Date of experience: December 14, 2015
Thailand
1 review
0 helpful votes
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Agoda is easiest to use
December 16, 2015

Easy to use and the information is accurate, I use the website at least 2 times a month

Date of experience: December 14, 2015