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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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I have been booking through Agoda for many years and I am very happy with them, never had a problem, the customer service is one of the best I have experienced, Thanks Agoda
Been booking hotels through agoda for many years and never once was disappointed be it price or quality of stay.
Being able to filter your selections really saves a lot of time when selecting the preferred accommodation avoiding trawling endlessly through items of no interest.
I have used Agoda on numerous occasions, they are superb to deal with, what they promise you get, no hassles and extremely easy to use, very satisfied with their service
I am a regular customer of Agoda. I always using Agoda, because it's user-friendly interface and clear enough description of it's properties and compared to another supplier, Agoda always provides good deal.
Have used agoda many times for hotel bookings and so far, compared to many other online booking sites, they have been my favorite site because they are convenient, communicate all requests to hotels we book and give excellent deals. Definitely recommended!
Tried booking with Hotel direct, Hotels.com, Hoteclub. Agoda beats them all. With more complete options and reliable. Would recommend Agoda to friends.
Happy to say that this is the first time enjoying Agoda Member Rewards to make redemption.
Thank you to Agoda.
It's fair and transparent and really gives good deals been using this site for years and would continue using it
Agoda provides useful information in helping me to make better decision which hotel is the best
I booked with agoda in13 nov 2015 for goa from 26th dec, i got confirmation mail and voucher but when i called resort golden nest goa today 20 dec 2015, i got info as agoda didnt confirmed for booking, now i am in no where condition, when we all know how it is difficult to get stay in goa in december, due to agoda seems my new year will get spoiled, as i called customer centre many times but still they did not confirmed anything, i am doomed now.
I was looking for a placec to stay near the airport as my flight was at 4 am. The hotel on the Agoda site that was suppose to be 5 minutes away from the airport was in factc 50 min. The address was wrong and so was the telephone number. After looking for the hotel for an hour without success i had to take an expensive hotel. When asking for refund they were taking their time saying they are checking it with the hotel though the responsibiliry is theirs as the profit is.Not using them again. Better stick to what worked: booking.com
My best travel's kit so far... and i have been recommend agoda to all my friends and family and they were happy with agoda... hope to get more best deal thru agoda...
Keep up
It's always convenient & efficient in using Agoda to look for a hotel which match my needs at any given time.
Very easy on line booking system and above all great Customer Service.
The system is informative, easy to understand, very helpful. Recommended to search accomodation in a journey
Easy to follow website and extremely prompt with booking details. Rates always very competitive.
Convenient, flexible, guaranteed price & excellent customer support
Great place to stay. Value for money. Superb tv's channels and walking distance to the best street pork Soup with rice stall
Easy to use and the information is accurate, I use the website at least 2 times a month
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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