Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Agoda

Agoda

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Agoda?
grey stargrey stargrey stargrey stargrey star

Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

We monitor reviews for authenticity

Thailand
1 review
0 helpful votes
Follow jack c.
Unfollow jack c.
Share Review
Report Review

Why Agoda slam the phone when after booking hotel in chaing mai I lost money because I cannot book a flight on the day

Date of experience: December 14, 2015
AE
1 review
0 helpful votes
Follow George M.
Unfollow George M.
Share Review
Report Review

Brilliant website
December 14, 2015

Its a pleasure using this site. So user friendly and gets you real value for money

Date of experience: December 14, 2015
Australia
1 review
0 helpful votes
Follow Garry C.
Unfollow Garry C.
Share Review
Report Review

Amazing
December 14, 2015

First time I have booked with these guys, found it very helpful and relieved that you can book now and pay later. Guys you are the best

Date of experience: December 14, 2015
India
1 review
0 helpful votes
Follow BV R.
Unfollow BV R.
Share Review
Report Review

Excellent service
December 14, 2015

I have book hotel first time in online. In my difficult time. So thanks agoda help for luxuries 5 star stay in nagpur

Date of experience: December 14, 2015
Malaysia
1 review
0 helpful votes
Follow kannan a.
Unfollow kannan a.
Share Review
Report Review

Easy to use
December 14, 2015

Very user friendly. Able to get better rates than some other sites.

Date of experience: December 14, 2015
Malaysia
1 review
0 helpful votes
Follow henny s.
Unfollow henny s.
Share Review
Report Review

Good
December 14, 2015

Good it just they like to give the last corner room

Date of experience: December 14, 2015
Australia
1 review
0 helpful votes
Follow Mark G.
Unfollow Mark G.
Share Review
Report Review

Fabulous Service
December 14, 2015

So quick! And the best prices. I have used Agoda several times, it has been so easy and one saves so much money! Highly recommended! Cheers, Mark

Date of experience: December 14, 2015
Singapore
1 review
0 helpful votes
Follow HK T.
Unfollow HK T.
Share Review
Report Review

Wide choice of hotels
December 14, 2015

Provides a wide choice of hotels/rooms for consideration and selection.

Date of experience: December 14, 2015
Austria
1 review
2 helpful votes
Follow gerd t.
Unfollow gerd t.
Share Review
Report Review

I made some good bookings for the dead sea spa hotel-jordan in november and the price/ performance was the best of all
As my bookings was not refundable but connected to a flight I couldnt reach as Copenhagen airport was closed in the checkin time and I had to take the flight next day as well as the return date had to be changed I experienced great difficulties in reaching a service number to confirm my delay-after several hours trying finaly the Frankfurt office helped me -so was
The biz service kept only writing standard mail answers -only by help of the reservation manager of the hotel I finálly got a contact and the problem solved
I also experienced that another hotel offered -SEHATTY RESORT had a description far from the reality there is something missing in the online reservation system in case of emergency -therefore I dont recommend prepaid not cancel options

Date of experience: December 14, 2015
Thailand
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

Used agoda three times for an extended stay here in Thailand. Flawless experience.

Thank you.

Date of experience: December 13, 2015
Australia
1 review
0 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Share Review
Report Review

Easiest Web site ever
December 14, 2015

Have never had a problem when booking and the sites show so much more and easy to navigate, keep up the great work

Date of experience: December 13, 2015
Singapore
1 review
0 helpful votes
Follow Zulaika K.
Unfollow Zulaika K.
Share Review
Report Review

DESERVE 5 STAR RATING!
December 14, 2015

I'm a frequent traveller & been using Agoda service since 2011 and counting.
Words can't even describe to show how EXCELLENT Agoda is.
RELIABLE. TRUSTWORTHY. THE MOST CHEAPEST. 5 STAR CUSTOMER SERVICE.
All in all, Agoda deserves ALL the compliments words.

Date of experience: December 13, 2015
Indonesia
1 review
0 helpful votes
Follow Anka D.
Unfollow Anka D.
Share Review
Report Review

If you are looking for accommodation across the world, click on www.agoda.com

Easy, lots of choices with competitive prices.

Date of experience: December 13, 2015
Bahamas
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

I have used Agoda 5-10 times and have always found them to be accurate and good value. They also seem to have a very good range of hotels, from the silly cheap to the silly expensive.

Date of experience: December 13, 2015
Malaysia
1 review
0 helpful votes
Follow Zeonz T.
Unfollow Zeonz T.
Share Review
Report Review

Getting easier!
December 13, 2015

Every booking is at your very tip of your finger. Better yet, register an account and get Insider Deals!

Date of experience: December 13, 2015
India
1 review
0 helpful votes
Follow Arun M.
Unfollow Arun M.
Share Review
Report Review

I have been using Agoda for hotel bookings
Their service is very prompt and their rates are by and large the best.

Date of experience: December 13, 2015
Singapore
2 reviews
17 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Agoda does what it says
December 14, 2015

I have used Agoda for several years now. Never had a problem. The information is thorough and accurate enough for my vacation purposes.

I only wish the locations of hotels can be located on Google map with a simple click.

Date of experience: December 13, 2015
Thailand
1 review
0 helpful votes
Follow Leigh F.
Unfollow Leigh F.
Share Review
Report Review

It couldn't be easier.
December 13, 2015

Booking with Agoda is fast, easy and always reliable. The range of available hotels always allows you to choose the best to suit your budget and needs.

Date of experience: December 13, 2015
Thailand
1 review
0 helpful votes
Follow kristiaan v.
Unfollow kristiaan v.
Share Review
Report Review

I book many times with agoda never problem, when is something wrong she changes this.

Date of experience: December 13, 2015
AE
1 review
0 helpful votes
Follow AMEERUZAMAN S.
Unfollow AMEERUZAMAN S.
Share Review
Report Review

User Rating
December 13, 2015

5 Star Rating - user friendly, good offer and instant confirmation.

Date of experience: December 13, 2015