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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Boy, have I gotten nice rooms in excellent hotels time and time again. And it has been through Agoda. I let the many reviews and their ratings guide me, and I let Agoda get the right price.It all works like a charm via the well designed and maintained website. This is a good business that makes its money by providing Damon good service.
Whenever I need to look for an accommodation I will always use Agoda, it's easy and fast to get the preferred hotels with discounted prices, You will get free hotel stay as well when you have accumulated enough reward points.
Thanks Agoda for making life easier when it comes to scouting for the best rate and booking fast and secure. I have had to do some amendments such as moving my dates or just totally changing a booking due date and your customer service hotline people have been very helpful in providing solutions. You are my go to site for all my bookings in the future. Thanks again!
I have been using Agoda for many years, and each year it gets better.
Easy to navigate and use, and of course, the "insider deals".
VERY CLEAN AND TIDY, FOOD IS THE BEST, HAPPY AND SMILING FACES, ROOMS SERVES EVERY DAY WITH A SMILE, NOT TO FAR FROM SHOPING CENTER 2 TO 3 KM, FAIRLY QUIET AREA,
I have tried booking with many other sites but Agoda nearly always has the hotels that we are looking for. I had to use customer services this year for help with another matter and they got back quickly and resolved the issue. Well done!
Best place to search, no hassle at all, thank you so much
Spend lot of time and finally realised agoda offering least price for my criteria
Offering other booking site Agoda offer better price for same hotel
I've used Agoda in Asia first and now in Europe in a number of countries. I've never had any problems with any booking and have always got what I expected. It's super easy to use and pretty much always use it when I'm travelling. If there's a better site I'll use it but up till now Agoda has been excellent.
Great website to compare and book the hotel of your destination
I always get enough information about my booking & right away feedback with any request
I love to use this website to book my hotel when i am travel, because you can cancel booking without any changes! This website always has the better price on hotels.
Agoda was recommended to me by a friend many years ago. I was and continued to be impressed by the ease of use for their site along with the great choice of top hotels always at a very competitive rate. I've yet to find one more reasonably priced else where.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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